Defence Business Services
1 month ago
**Details**:
**Reference number**:
- 324331**Salary**:
- £35,290- A Civil Service Pension with an average employer contribution of 27%**Job grade**:
- Higher Executive Officer**Contract type**:
- Permanent**Business area**:
- MOD - Head Office & Corporate Services - Digital, Information & Technology (DIT) DIT
**Type of role**:
- Digital**Working pattern**:
- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:
- 1Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- Tomlinson House, Thornton-Cleveleys, Lancashire, North WestAbout the job
**Job summary**:
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
- Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
**DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.**
**We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.**
**Come and join the DBS community today**
Applicants should note that DBS has recently undertaken a review of its operational locations in the North West, and will consolidate all activities in Blackpool. This means that DBS staff will move from both Walker House (Liverpool) and Cheadle Hulme in the late Summer of 2023 and initially relocate to Tomlinson House (Norcross). A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.
As a result, all vacant DBS posts in the North West will be advertised at Tomlinson House (Norcross). There is, however, an expectation that all DBS staff, irrespective of their agreed duty station, will travel to other DBS and/or MOD site(s), as required, to complete all necessary training and to participate in team or additional collaborative activities - detached duty terms may apply. Terms of transfer have been negotiated for DBS posts relocating in the North West. DBS also supports Flexible Working, which can be discussed in more detail at interview.
**Job description**:
Deal with all aspects of WINDOWs work arising within DBS systems with a focus on Finance (CP&F) system, to provide infrastructure support and guidance in accordance with agreed service level agreements (SLAs). Work to Windows Lead.
**Role Specific Accountabilities**
- Act as a lead for all CP&F issues, maintain CP&F platform
- Ensure services are accepted into the Windows infrastructure
- Support/maintenance of Windows services, ensuring that service levels meet or exceed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
- Ensure “live” Windows environments are fully operational on a day-to-day basis and that they are meeting the agreed expectations of the end users
- Ensure all Windows infrastructure operations are stable and act as a point of escalation when necessary
**Person specification**:
**Role Specific Responsibilities**
- Work with the service operations staff to ensure that cross DBS incidents are managed in a timely and coherent manner
- Monitor live service availability against agreed SLAs and review availability trends to support proactive improvement plans for the Windows infrastructure
- Support continuous improvement activities and standard working practices across the Windows technical support function
- Monitor, measure and review performance of services and components in the Windows infrastructure and ensure capacity meets the needs of DBS
- A strong working knowledge of VM Ware and how it fits within Windows Infrastructure based systems.
- A strong working knowledge of Exchange and must be able to configure and maintain all Exchange related systems. This will soon be migrating to utilise Mail-Enable and some familiarity with the product would prove useful, howev
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