Defence Business Services

4 weeks ago

Thornton Cleveleys, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 283995**Salary**:

- £41,000- per annum (pro rata) with generous employer pension contributions of approx. 27% depending on your salary.**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- DBS- Digital, Information & Technology (DIT)**Type of role**:

- Digital**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Tomlinson House, Thornton Cleveleys, Lancashire, North West / Abbey Wood North, Bristol, South Gloucestershire, South WestAbout the job

**Job summary**:
Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?
- Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

**DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.**

**We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working (40% office based pro rata).**

**Come and join the DBS community**

Applicants should note that DBS has recently undertaken a review of its operational locations in the North West, and will consolidate all activities in Blackpool. This means that DBS staff will move from both Walker House (Liverpool) and Cheadle Hulme in the late Summer of 2023 and initially relocate to Tomlinson House (Norcross). A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.

As a result, all vacant DBS posts in the North West will be advertised at Tomlinson House (Norcross). There is, however, an expectation that all DBS staff, irrespective of their agreed duty station, will travel to other DBS and/or MOD site(s), as required, to complete all necessary training and to participate in team or additional collaborative activities - detached duty terms may apply. Terms of transfer have been negotiated for DBS posts relocating in the North West. DBS also supports Flexible Working, which can be discussed in more detail at interview.

**Job description**:
As a Content Designer you will be responsible for:

- Working closely with other team members to create and maintain content that meets user needs and is compliant with the GDS Service Manual and design standards.
- Producing copy and content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to the audience, easily understood, optimised for search engines) and to style.
- Monitoring the performance of content, using analytics platforms and metric dashboards, and identifying ways to improve content.
- Participating in content and service design communities, sharing learnings and findings with wider teams to transfer knowledge and capability.
- Potentially line management and mentoring responsibilities for Associate Content Designers in the team.
- Developing and feeding into user research and content strategies to inform end-to-end journey

As a content designer you will:

- Have experience of user-centred design for digital products and services - including different approaches to content and how best to use them.
- Have experience working in an Agile environment. The role requires that the content designer attends stand-ups, planning meetings and retros.
- Use best practice and standards to write usable and accessible content, consistent with the rest of government and MOD
- Work with user researchers to gain a deep understanding of user needs and how to meet them
- Map user journeys and processes
- Actively participate in MOD and cross-government design communities, both digitally and face-to-face
- Proactively seek new learning opportunities and look to continually improve by

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