Defence Business Services

4 weeks ago

Thornton Cleveleys, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 284710**Salary**:

- £27,080- per annum (pro rata) with generous employer pension contributions of approx. 27% depending on your salary.**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- DBS- Finance and Corporate Services (F&CS)**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Abbey Wood North, Bristol, South-West / Tomlinson House, Thornton-Cleveleys, Blackpool, Lancashire, North-WestAbout the job

**Job summary**:
Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

**DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.**

**We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.**

**Come and join the DBS community today**

Applicants should note that DBS has recently undertaken a review of its operational locations in the North West, and will consolidate all activities in Blackpool. This means that DBS staff will move from both Walker House (Liverpool) and Cheadle Hulme in the late Summer of 2023 and initially relocate to Tomlinson House (Norcross). A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.

As a result, all vacant DBS posts in the North West will be advertised at Tomlinson House (Norcross). There is, however, an expectation that all DBS staff, irrespective of their agreed duty station, will travel to other DBS and/or MOD site(s), as required, to complete all necessary training and to participate in team or additional collaborative activities - detached duty terms may apply. Terms of transfer have been negotiated for DBS posts relocating in the North West. DBS also supports Flexible Working, which can be discussed in more detail at interview.

**Job description**:
The DBS Complaints Officer plays a key role in the coordination of the complaints process across DBS. They ensure an effective and efficient process, meeting key performance targets and providing key stakeholders with analytical, insight, and complaint data which will help them to identify issues in their areas of work and develop initiatives to address issues, improving customer service.

**Responsibilities**:
**DBS Complaints Process**

1. Coordinating the effective delivery of the complaint process to meet our ambitious KPI target of responding to 95% of complaints in 5 days in line with the performance metrics.
2. Ensuring that complaints have been correctly categorised and recorded and assign them to the most appropriate business area.
3. Developing a relationship with all stakeholders involved in complaint resolution, offering advice and guidance where necessary.
4. Providing an independent and objective quality assurance role regarding the responses to complainant issues and giving due cognisance to General Data Protection Regulation (GDPR).
5. Highlighting any performance issues or blockages in the effective management of and efficient delivery of customer service to the Complaints Lead.
6. Reporting any promises made by DBS to the Complaints Lead to log.

**Continuous Improvement**

1. Producing monthly analytical complaint data and interpretation of data identifying and raising trends and issues to assist in the delivery of customer focused improvements across DBS.
2. Producing bespoke deep dive analysis of complaints to assist business areas if a specific complaint related issue is identified to assist with their understanding of the issue and to id

  • Defence Business Services

    1 month ago

    Thornton Cleveleys, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 324331**Salary**: - £35,290- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - MOD - Head Office & Corporate Services - Digital, Information & Technology (DIT) DIT **Type of role**: - Digital**Working...

  • Defence Business Services Dbs Armed Forces and

    1 month ago

    Thornton Cleveleys, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 270562**Salary**: - £33,830- per annum (pro rata) with generous employer pension contributions of approx. 27% depending on your salary**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - MOD - Head Office & Corporate Services - DBS- Armed Forces & Veterans (AFV)**Type of...

  • Defence Business Services

    1 month ago

    Thornton Cleveleys, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 289139**Salary**: - £33,830- per annum (pro rata) with generous employer pension contributions of approx. 27% depending on your salary.**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - MOD - Head Office & Corporate Services - DBS- Digital, Information & Technology...

  • Defence Business Services

    1 month ago

    Thornton Cleveleys, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 290911**Salary**: - £27,080- per annum (pro rata) with generous employer pension contributions of approx. 27% depending on your salary.**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - MOD - Head Office & Corporate Services - DBS- Financial, Procurement & Civilian People...

  • Defence Business Services

    1 month ago

    Thornton Cleveleys, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 328736**Salary**: - £43,080 - £54,480- - A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - MOD - Head Office & Corporate Services - Digital, Data and Technology Profession **Type of role**: -...

  • Deputy Head of Civilian Pay

    1 month ago

    Thornton Cleveleys, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 265412**Salary**: - £64,620- London salary £66490**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - MOD - Head Office & Corporate Services**Type of role**: - Human Resources**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...

  • Senior Project and Change Implementation Officer

    4 weeks ago

    Thornton Cleveleys, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 254484**Salary**: - £33,000**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - MOD - Head Office & Corporate Services - DBS Armed Forces & Veterans Services**Type of role**: - Operational Delivery - Project Delivery**Working pattern**: - Full-time**Number of jobs...

  • Wet Process Operator

    1 month ago

    Thornton Cleveleys, United Kingdom Digiden Ltd Full time

    Wet Process Operator Contracted Hours: 36 Start / Finish Time: 08:00-16:30 Monday - Thursday & 07:00-11:00 Friday (you may be asked to work (paid) additional hours as and when the business needs) Our client A & G Metal Treatments Ltd are one of the leading Surface Treatments suppliers for the global Aerospace and Defence Industries, through Innovation &...

  • Lab Assistant

    1 month ago

    Thornton Cleveleys, United Kingdom Digiden Ltd Full time

    Lab Assistant Contracted Hours: 36 Start / Finish Time: 08:00-16:30 Monday - Thursday & 07:00-11:00 Friday (you may be asked to work (paid) additional hours as and when the business needs) Our client A & G Metal Treatments Ltd are one of the leading Surface Treatments suppliers for the global Aerospace and Defence Industries, through Innovation &...

  • Cleaning Operative

    1 month ago

    Thornton Cleveleys, United Kingdom City Group Managed Services Ltd Full time

    Thornton-Cleveleys, Poolfoot, FY5 Hours of Work: flexible shifts between 07.00 am and 21.00pm **Job Types**: Full & Part-Time, Permanent, **Salary**: Dependent on experience **Experience**: Cleaning: 1 year : (preferred) Driving License : (preferred) City Group Managed Services is currently recruiting for cleaning operatives to work at a busy site in...

  • Project Controls Lead

    4 weeks ago

    Thornton-Cleveleys, United Kingdom National Nuclear Laboratory Full time

    SummaryJob Description for Project Controls Lead:NNL is where your project management helps deliver our purpose. As part of our Project Management Authority, you'll play a critical role in managing projects that deliver nuclear science to benefit society. Your project management skills and attention to detail will enable industry-leading scientists,...

  • Receptionist/administrator

    1 month ago

    Thornton Cleveleys, United Kingdom Moy Vets Full time

    **Job description** Job description - Receptionist/Administrator_ Would you like to work within a fantastic team? With people who have a passion for providing first class customer service? Well, this might be the role for you. As a veterinary receptionist you would be the first point of contact to all our clients and the face of Moy Vets, you would have...

  • Reception Supervisor

    1 month ago

    Thornton Cleveleys, United Kingdom Moy Vets Full time

    **Job description** Job description - Reception Supervisor_ Would you like to work within a fantastic team? With people who have a passion for providing first class customer service? Well, this might be the role for you. **This role reports to The Client Support Team Manager** **Responsibilities**: - Ensure great client service is offered at all...

  • Therapist

    4 minutes ago

    Thornton Cleveleys, United Kingdom Aesthetic Dental Solutions LTD Full time

    There is an opportunity for a dental Therapist to join our very busy and friendly team at Aesthetic Dental Solutions in Cleveleys. The position is for between 1-2 days per week The role will involve: - Providing both Nhs and private. - Providing excellent customer service and patient care. - Full GDC Registration - Current Professional Indemnity...

  • Store Manager

    1 month ago

    Thornton-Cleveleys, Lancashire, United Kingdom findajob.dwp Full time

    Here at Peacocks we have a fantastic opportunity for a Store Manager based in our Cleveleys store.If you would like to be part of a forward-thinking business and have a job with excellent career prospects, we would love to hear from you.As well as being part of an exciting and dynamic team you will also have the opportunity to gain an industry recognised...

  • Finance Administrator

    2 days ago

    Thornton-Cleveleys, United Kingdom HAYS Full time

    Part-time temporary finance admin, 3 days per week, £14.37 per hour, based in Rossendale. Your new company This company, based in Rossendale, offers flexible and innovative solutions to packaging problems. Their customers are international businesses, and they pride themselves on exceptional customer service. They are seeking a part-time Finance...

  • Part Time Accounts Administrator

    1 month ago

    Thornton Cleveleys, United Kingdom Allan J Hargreaves Plant Engineers Full time

    **Don't miss out on this fantastic opportunity**, to join a collaborative, innovative & expanding team at Allan J Hargreaves Plant Engineers Ltd. We are currently seeking skilled and enthusiastic individuals to join the team. You'll have many opportunities to learn, explore different parts of the business and develop your skills to your full potential. With...

  • Health Care Assistants Required

    1 month ago

    Thornton Cleveleys, United Kingdom Phoenix Care Staff Full time

    Do you have previous care work experience? Are you looking for your next adventure? Phoenix Care Staff are looking for passionate, motviated heathcare professionals to work in our clients busy Nursing and residential homes. Duties include providing personal care and living support to residents. We are a family run company who take great pride in providing...

  • School Cover Supervisor

    2 days ago

    Thornton-Cleveleys, United Kingdom Vida Education Full time

    We provide full in house training for this role so experience is NOT essential.THE ROLE OF A COVER SUPERVISOR:The role of a Cover Supervisor is an incredibly responsible one and every day is different. Usually working with pupils aged 11-16, cover supervisors deliver pre-set work in the absence of the permanent class teacher. Covering a variety of subjects,...

  • School Cover Supervisor

    2 days ago

    Thornton-Cleveleys, United Kingdom Vida Education Full time

    We provide full in house training for this role so experience is NOT essential. THE ROLE OF A COVER SUPERVISOR: The role of a Cover Supervisor is an incredibly responsible one and every day is different. Usually working with pupils aged 11-16, cover supervisors deliver pre-set work in the absence of the permanent class teacher. Covering a variety of...