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Golf Retail Assistant

4 months ago

Darlington, United Kingdom Rockliffe Hall Hotel, Spa and Golf Resort Full time

**About Us**

Rockliffe Hall is an AA-rated 5 red star resort in the north of England and is set within 375 acres outside the village of Hurworth, near Darlington in County Durham. We aim to provide an outstanding personalised service to each guest who stays, spas, golfs and dines and with us, acknowledging special occasions and making them memorable for all guests. We are currently seeking a Golf Retail Assistant to join Team Rockliffe

**The Role**

**Please note we are recruiting for 2 x 16 hour posts. 1 post is permanent, 1 post is until 31/10/2023**

The main responsibilities of the role will be (but not limited to):

- To provide a friendly, welcoming and professional service to all guests, members and visitors arriving at the Clubhouse. To consistently deliver exceptional standards of customer service and assist in driving the golf experience at Rockliffe Hall to become recognised as one of the best in the UK.
- To maintain excellent product knowledge of the Golf Operation in order to provide accurate and detailed information to guests and members and pro-actively up-sell at every opportunity.
- To be familiar with Pro Shop merchandise, buggy hire charges, course conditions, green fees and Clubhouse amenities.
- To ensure that the company’s pricing policy is adhered to at all times
- To adhere to company procedures for stock control.
- To display excellent communication skills with guests, members and team members at all levels whilst maintaining a level of professionalism at all times.
- To have good knowledge of the stock available in the retail store
- To focus on product displays, stock rotation, up-selling opportunities and additional related sales
- Tee sheet management for the golf course, maximising space for member and visitor play
- To ensure all areas of the retail store are immaculately presented, free from debris and fully functional.
- To assist guests and members with any queries or special requests.

**What We Offer You**

At Rockliffe Hall we value the contribution made by each team member and in recognition of this offer some fantastic benefits:

- Competitive salary
- Employee assistance programme
- Exclusive team member accommodation rates and reduced friends and family rates
- Spa usage times available to all team members
- Gym usage times available to all team members
- Fitness Classes
- 50% saving on Spa Treatments
- 50% saving on Spa Days
- 50% saving on Dining
- 20% saving on purchases within the Spa Boutique
- 20% saving on purchases within the Golf Pro Shop
- 20% saving on Golf Lessons
- 20% saving on gift vouchers
- Long Service Award including additional annual leave days and bonus payment.
- Pension Scheme for eligible team members
- Life Assurance for eligible team members

We take an interest in the individual aspirations of our team members and offer many training and development opportunities to help you succeed in a career in hospitality from our online training platform, onsite mentoring and accredited qualifications.

Please keep a look out on our social media platforms to see all of our additional team activities and incentives.

If you have a passion to work in hospitality and want to advance your skills in a leading 5* Hotel, we want to hear from you

**Job Types**: Fixed term contract, Zero hours contract

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person