Head Waiter Orangery Restaurant
5 months ago
Rockliffe Hall is an AA-rated 5 red star resort in the north of England and is set within 375 acres outside the village of Hurworth, near Darlington in County Durham. We aim to provide an outstanding personalised service to each guest who stays, spas, golfs and dines and with us, acknowledging special occasions and making them memorable for all guests. We are currently seeking an Head Waiter in our Orangery Restaurant to join Team Rockliffe
**The Role**
The main responsibilities of the Head Waiter role will be (but not limited to):
- Assist Food and Beverage outlets, and departmental management teams in ensuring consistent, effective and efficient management of all Food & Beverage services.
- Assist the HOD’s in delivering the quality of product and service that is beyond the expectations of the guest and achieves 5 red stars from a simple coffee to a wedding day experience.
- Assist in all F & B payroll controls, ensuring manning levels are consistent with business levels
- Be familiar with all F&B departmental budgets and forecasts
- Ensure the team are familiar with the products and services available across all departments of the Resort and encourage them to proactively up-sell to guests.
- Provide focus, direction and co-ordination to the Food & Beverage team to ensure that the guest journey is seamless, and delivers a 5 star experience.
- Ensure service recovery issues are handled in a professional and efficient manner
- Maintain F&B Standard Operating Procedure (SOP) log, keep up to date SOP’s for all departments implementing consistency throughout the resort and ensure training is re-visited with all managers and team members on a periodic basis.
**What We Offer You**
At Rockliffe Hall we value the contribution made by each team member and in recognition of this offer some fantastic benefits:
- Competitive salary
- Employee assistance programme
- Exclusive team member accommodation rates and reduced friends and family rates
- Spa usage times available to all team members
- Gym usage times available to all team members
- Fitness Classes
- 50% saving on Spa Treatments
- 50% saving on Spa Days
- 50% saving on Dining
- 20% saving on purchases within the Spa Boutique
- 20% saving on purchases within the Golf Pro Shop
- 20% saving on Golf Lessons
- 20% saving on gift vouchers
- Long Service Award including additional annual leave days and bonus payment.
- Pension Scheme for eligible team members
- Life Assurance for eligible team members
We take an interest in the individual aspirations of our team members and offer many training and development opportunities to help you succeed in a career in hospitality from our online training platform, onsite mentoring and accredited qualifications.
**Benefits**:
- Company pension
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
Schedule:
- Day shift
- Every weekend
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Tips
Work Location: In person
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