Golf Service Assistant

1 month ago

Darlington, United Kingdom Rockliffe Hall Hotel, Spa and Golf Resort Full time

Rockliffe Hall, the only AA-rated 5 red star resort in the north of England, is set within 375 acres outside the village of Hurworth, near Darlington in County Durham. A proud member of Small Luxury Hotels of the World, and winner of the Pride of Britain Hotel of the Year 2017. Rockliffe Hall offers 61 luxury guest bedrooms, three bespoke restaurants, an award-winning spa and championship 18-hole golf course. We are currently seeking to recruit an experienced Gold Service Assistant to join our great team of professional and dedicated individuals.

The main responsibilities of the role will be (but not limited to):

- To provide a friendly, welcoming and professional service to all guests, members and visitors arriving at the Clubhouse.
- To maintain excellent product knowledge of the Golf Operation in order to provide accurate and detailed information to guests and members and pro-actively up-sell at every opportunity. To be familiar with Pro Shop merchandise, buggy hire charges, course conditions, green fees and Clubhouse amenities.
- To display excellent communication skills with guests, members and team members at all levels whilst maintaining a level of professionalism at all times.
- To participate willingly in organised training sessions within the hotel and own department.
- To assist guests and members with any queries or special requests.

Excellent customer service is what we strive to achieve for all of our customers within each department at Rockliffe Hall. We aim to provide an outstanding personalised service to each guest, acknowledging special occasions and making them memorable for all guests.

In return we provide excellent staff benefits including use of the facilities and discounts throughout the hotel.

Our mission at Rockliffe Hall is to create lasting memories for our guests unrivalled, exceptional and individual. If this sounds like you, we’d love to hear from you

**Job Type**: Temporary

Supplemental pay types:

- Tips

Work Location: In person

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