Guest Experience Expert

6 months ago


Glasgow, United Kingdom Marriott International, Inc Full time

**Job Number** 24107354

**Job Category** Rooms & Guest Services Operations

**Location** Glasgow Marriott Hotel, 500 Argyle Street, Glasgow, Scotland, United Kingdom VIEW ON MAP

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.



  • Glasgow, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: £11.44 per hour. **Job Number** 24048778 **Job Category** Rooms & Guest Services Operations **Location** Glasgow Marriott Hotel, 500 Argyle Street, Glasgow, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...

  • Guest Arrival Expert

    7 months ago


    Glasgow, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: Competitive **Job Number** 24084947 **Job Category** Rooms & Guest Services Operations **Location** Glasgow Marriott Hotel, 500 Argyle Street, Glasgow, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...


  • Glasgow, Glasgow City, United Kingdom LGH Hotels Management Limited Full time

    LGH Hotels Management Limited is seeking a talented and driven individual to join our team as a Guest Experience Ambassador. In this role, you will be responsible for providing exceptional guest service and ensuring that every interaction counts.Your key responsibilities will include delivering exceptional guest service, handling guest requests and concerns,...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    Key ResponsibilitiesAs a Room Attendant with WGC Ltd., your key responsibilities will include:Cleaning and maintaining guest rooms to the highest standards.Replenishing linen and guest supplies to ensure seamless operations.Providing exceptional guest service, responding to guest inquiries and resolving any issues promptly.Reporting any maintenance faults...


  • Glasgow, United Kingdom Marriott International, Inc. Full time

    Glasgow Marriott Hotel is looking for a Guest Experience Supervisor to join our Front Office team. You need to be friendly and hard working and in return we can offer a great development opportunities within the company and very good benefits! *** Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...


  • Glasgow, United Kingdom Hilton Full time

    We are seeking x3 Guest Assistance Specialists to join out team in Glasgow. Within this team we have experienced International Specialists that are responsible for working with our valued guests, hotels, and customers around the world, via different communication channels, to address and resolve their enquiries, and in turn, restore or consolidate their...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    WGC Ltd. is a leading outsourced hotel services company, dedicated to delivering exceptional guest experiences for over 24 million customers annually. We are seeking a highly experienced and skilled Cleanliness and Productivity Supervisor to join our team.About the Role:In this role, you will be responsible for overseeing the day-to-day running of the...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    About the RoleThe successful candidate will report to the Area Manager and be responsible for supporting the day-to-day running of the housekeeping department. Key responsibilities include improving productivity and efficiency, analyzing guest data to plan resources, maintaining strong working relationships with the GM, Exec Housekeeper, and Hotel Team, and...


  • Glasgow, Glasgow City, United Kingdom Duck & Waffle Full time

    About Us:Duck & Waffle is a leading restaurant brand that prides itself on delivering exceptional service and high-quality food. As a Service Ambassador, you will be part of a close-knit team that is passionate about creating unforgettable experiences for our guests.Your Key Responsibilities:Welcoming guests and providing exceptional customer...


  • Glasgow, Glasgow City, United Kingdom Point A Hotels Full time

    Job DescriptionWe are seeking a highly motivated and experienced individual to join our team as a Front Desk Manager. The successful candidate will be responsible for leading our front-of-house team, providing exceptional customer service, and ensuring a seamless guest experience.Key responsibilities include:Managing the front desk team to deliver excellent...


  • Glasgow, Glasgow City, United Kingdom LGH Hotels Management Full time

    Job OverviewLGH Hotels Management is a dynamic and rapidly expanding company with a growing portfolio of 42 hotels throughout the UK. We are seeking a Hotel Guest Experience Specialist to join our Front Office team at Glasgow Hotel, part of the Signature Collection by Best Western.As a Hotel Guest Experience Specialist, you will be responsible for creating a...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    Role Summary:As a Room Attendant at WGC Ltd., you will play a crucial role in maintaining the highest standards of cleanliness and guest satisfaction. This is an excellent opportunity to develop your housekeeping skills and contribute to the success of our hotel services company.About the Job:We are seeking a motivated individual to join our housekeeping...


  • Glasgow, Glasgow City, United Kingdom Glasgow Marriott Hotel Full time

    Delivering Exceptional Guest ExperiencesAs a Front Desk Supervisor at Glasgow Marriott Hotel, you will play a key role in delivering exceptional guest experiences that meet and exceed our high standards. This involves greeting guests with a warm welcome, providing information about hotel services and local area, and responding positively to guest questions...


  • Glasgow, Glasgow City, United Kingdom Glasgow Marriott Hotel Full time

    **About Us**Glasgow Marriott Hotel is a renowned hospitality establishment undergoing exciting refurbishment in 2024. Located in the city centre, we offer welcoming comfort with a modern style, ideally situated near premier attractions like OVO Hydro, Hampden Park, and the University of Glasgow.We are part of Marriott International, a global brand with over...


  • Glasgow, United Kingdom Gama Aviation Full time

    **Vacancy Name** - Administration and Guest Experience Executive **Vacancy No** - VN851 **Employment Type** - Full-Time **Division** - Ground **Work Location** **Job Details** **/ **Position**:Administration and Guest Experience Executive - **/ **Location**:Glasgow - **/ **Working Hours**:Monday-Friday, 40 hours per week - Gama Aviation is currently...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    Key ResponsibilitiesRoom Inspection and Quality Control: Conduct regular room inspections to ensure compliance with company standards.Productivity and Efficiency Improvement: Identify areas for improvement and implement changes to increase productivity and efficiency.Guest Data Analysis: Analyze guest feedback and preferences to inform resource planning and...


  • Glasgow, United Kingdom Heeton UK Full time

    About the RoleWe are currently seeking a highly motivated and experienced Night Manager to join our Heeton UK team. As a key member of our Front Office Team, you will play a vital role in ensuring that our guests receive exceptional service and have a memorable stay with us.This challenging yet rewarding role requires someone who is able to work well under...


  • Glasgow, Glasgow City, United Kingdom Expert Employment Full time

    Expert Employment Job Description:As a Virtual Environment Simulation Expert, you will be responsible for working with IESVE modellers on international high-profile building and civil engineering projects. You will also mentor junior consultants and contribute to consultancy sales. The ideal candidate will have a strong background in building physics,...


  • Glasgow, United Kingdom True Glasgow Full time

    You are a natural people person with a hands on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing and you thrive in a fast paced environment where no two days are the same because that’s just boring, right? **What you will be doing** - You are the welcoming face of true ensuring guests...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    This exciting opportunity has arisen for a skilled Housekeeping Team Member to support our team in delivering an exceptional guest experience at WGC Ltd. As a key member of the housekeeping team, you will play a vital role in maintaining the high standards of cleanliness and organization expected by our guests.Your primary responsibility will be to clean and...