Guest Experience Champion

2 days ago


Glasgow, Glasgow City, United Kingdom Point A Hotels Full time
Job Description

We are seeking a highly motivated and experienced individual to join our team as a Front Desk Manager. The successful candidate will be responsible for leading our front-of-house team, providing exceptional customer service, and ensuring a seamless guest experience.

Key responsibilities include:

  • Managing the front desk team to deliver excellent customer service
  • Ensuring accurate and efficient processing of guest arrivals and departures
  • Maintaining high standards of cleanliness and organisation in the front-of-house area
  • Providing guidance and support to team members to enhance their skills and knowledge

In return, we offer:

  • An attractive salary of £40,000 - £50,000 per annum, depending on experience
  • A competitive bonus structure linked to your and your team's performance
  • Opportunities for professional development and career progression
  • A fun, friendly, and supportive work environment


  • Glasgow, Glasgow City, United Kingdom LGH Hotels Management Limited Full time

    LGH Hotels Management Limited is seeking a talented and driven individual to join our team as a Guest Experience Ambassador. In this role, you will be responsible for providing exceptional guest service and ensuring that every interaction counts.Your key responsibilities will include delivering exceptional guest service, handling guest requests and concerns,...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    WGC Ltd. is a leading outsourced hotel services company, dedicated to delivering exceptional guest experiences for over 24 million customers annually. We are seeking a highly experienced and skilled Cleanliness and Productivity Supervisor to join our team.About the Role:In this role, you will be responsible for overseeing the day-to-day running of the...


  • Glasgow, Glasgow City, United Kingdom Duck & Waffle Full time

    About Us:Duck & Waffle is a leading restaurant brand that prides itself on delivering exceptional service and high-quality food. As a Service Ambassador, you will be part of a close-knit team that is passionate about creating unforgettable experiences for our guests.Your Key Responsibilities:Welcoming guests and providing exceptional customer...


  • Glasgow, Glasgow City, United Kingdom Heeton UK Full time

    We are seeking a Customer Service Champion to join our team as an F&B Supervisor. In this role, you will be responsible for delivering exceptional customer service and leading the team to achieve high standards.Key responsibilities:Be the face of the outlet, ensuring a smooth and memorable experience through supervision and coaching of the team.Deal with...


  • Glasgow, Glasgow City, United Kingdom LGH Hotels Management Full time

    Job OverviewLGH Hotels Management is a dynamic and rapidly expanding company with a growing portfolio of 42 hotels throughout the UK. We are seeking a Hotel Guest Experience Specialist to join our Front Office team at Glasgow Hotel, part of the Signature Collection by Best Western.As a Hotel Guest Experience Specialist, you will be responsible for creating a...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    Role Summary:As a Room Attendant at WGC Ltd., you will play a crucial role in maintaining the highest standards of cleanliness and guest satisfaction. This is an excellent opportunity to develop your housekeeping skills and contribute to the success of our hotel services company.About the Job:We are seeking a motivated individual to join our housekeeping...


  • Glasgow, Glasgow City, United Kingdom Glasgow Marriott Hotel Full time

    Delivering Exceptional Guest ExperiencesAs a Front Desk Supervisor at Glasgow Marriott Hotel, you will play a key role in delivering exceptional guest experiences that meet and exceed our high standards. This involves greeting guests with a warm welcome, providing information about hotel services and local area, and responding positively to guest questions...


  • Glasgow, Glasgow City, United Kingdom Glasgow Marriott Hotel Full time

    **About Us**Glasgow Marriott Hotel is a renowned hospitality establishment undergoing exciting refurbishment in 2024. Located in the city centre, we offer welcoming comfort with a modern style, ideally situated near premier attractions like OVO Hydro, Hampden Park, and the University of Glasgow.We are part of Marriott International, a global brand with over...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    Key ResponsibilitiesRoom Inspection and Quality Control: Conduct regular room inspections to ensure compliance with company standards.Productivity and Efficiency Improvement: Identify areas for improvement and implement changes to increase productivity and efficiency.Guest Data Analysis: Analyze guest feedback and preferences to inform resource planning and...


  • Glasgow, Glasgow City, United Kingdom whitbread Full time

    At Premier Inn Glasgow City Centre (Buchanan Galleries), we're currently recruiting for a dedicated Nights Team Member to join our hotel team.Salary: Up to £per hour per hour, making this an attractive opportunity for those looking for a rewarding career in hospitality.About the Role:We're seeking a skilled and compassionate individual to provide...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    This exciting opportunity has arisen for a skilled Housekeeping Team Member to support our team in delivering an exceptional guest experience at WGC Ltd. As a key member of the housekeeping team, you will play a vital role in maintaining the high standards of cleanliness and organization expected by our guests.Your primary responsibility will be to clean and...


  • Glasgow, Glasgow City, United Kingdom Heeton UK Full time

    Job Title: Night Shift Team Lead - Guest ExperienceWe are looking for a highly motivated and experienced Night Shift Team Lead to join our Heeton UK team. In this role, you will have the opportunity to make a real impact on our guests' experiences and lead a team of Front Office professionals to achieve excellence.About the CompanyHeeton UK is a leading...


  • Glasgow, Glasgow City, United Kingdom One Devonshire Gardens Full time

    About One Devonshire GardensWe are a prestigious hospitality establishment in the heart of Glasgow's fashionable West End. Our unique blend of Victorian elegance and contemporary style makes us a standout destination for those seeking an exceptional dining experience.Job OverviewWe are currently seeking a highly skilled Food and Beverage Assistant to join...


  • Glasgow, Glasgow City, United Kingdom Sonder Full time

    Sonder is revolutionizing the hospitality industry by providing a unique and personalized experience for our guests. We're seeking a talented Front Desk Hospitality Agent to join our team and help us deliver exceptional guest experiences.About the RoleAs a Front Desk Hospitality Agent, you will be the face of Sonder, responsible for providing warm and...


  • Glasgow, Glasgow City, United Kingdom Colliers Full time

    Colliers is a leading commercial real estate services company, providing a full range of services to clients and investors on a local, national and international scale.This role is an exciting opportunity to join our team as a Customer Experience Champion at G1 in Glasgow. You will be working Monday to Friday, 0800-1730 / 0830-1800 hrs.Job OverviewThe role...


  • Glasgow, Glasgow City, United Kingdom Mamas & Papas Full time

    About UsMamas & Papas is a leading retailer of baby products, dedicated to providing exceptional customer experiences. Our stores are the warm and welcoming face of our brand, where customers can find expert advice and guidance on all aspects of parenting.


  • Glasgow, Glasgow City, United Kingdom 2022 - Chief Operating Office Full time

    Job SummaryVirgin Money is seeking a Digital Service Advisor to join our digital banking innovation team. This role involves working with customers to resolve their queries and issues, as well as staying up-to-date with the latest digital trends and tools.Key ResponsibilitiesTroubleshoot in-app queries and guide customers through digital solutions.Empower...


  • Glasgow, Glasgow City, United Kingdom Teleperformance Careers Full time

    Teleperformance Careers is seeking highly skilled and motivated individuals to join our team as Service Excellence Specialists. This office-based role in Glasgow offers a unique opportunity to develop your skills and advance your career, with a competitive salary of £12.20 per hour.About the PositionAs a Service Excellence Specialist, you will play a key...


  • Glasgow, Glasgow City, United Kingdom Monsoon Full time

    Are you a driven and results-oriented individual who is passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a proven track record of achieving sales targets? If so, we want to hear from you! As a Brand Sales Assistant at Monsoon, you will play a critical role in driving the success of our stores and...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    About WGC Ltd.We are a leading multi-service company, providing outsourced facilities and workplace management solutions, hotel housekeeping, and contract cleaning services to top hotels, brands, and employers.As a Disability Confident Employer, we are committed to providing support and reasonable adjustments to our applicants and employees.The estimated...