Customer Experience Champion

2 weeks ago


Glasgow, Glasgow City, United Kingdom 2022 - Chief Operating Office Full time
Job Summary

Virgin Money is seeking a Digital Service Advisor to join our digital banking innovation team. This role involves working with customers to resolve their queries and issues, as well as staying up-to-date with the latest digital trends and tools.

Key Responsibilities
  1. Troubleshoot in-app queries and guide customers through digital solutions.
  2. Empower customers to navigate our tech-driven services with confidence.
  3. Work closely with colleagues across our contact centres to ensure customers have the right person to speak to.
  4. Continuously improve the digital journey by staying updated on the latest digital trends and tools.
Requirements and Qualifications
  • A strong background in working within a fast-paced, technology-led customer service environment.
  • Impeccable communication skills and experience of making informed decisions in a Contact Centre environment.
  • A proven track record of assisting vulnerable customers by asking questions and providing support.
  • Flexible and positive working approach to suit customer needs and business demands.
  • Experience of using Microsoft Office applications.
Benefits Package
  • Generous holiday package of 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
  • Up to five extra paid well-being days per year.
  • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
  • Market-leading pension.
  • Free private medical cover, income protection, and life assurance.
  • Flexible benefits include Cycle to Work, wellness, and health assessments, and critical illness.
Salary and Location

This role offers an estimated salary range of £23,500 - £25,000 per annum, with a hybrid working arrangement between Gosforth and Glasgow area with some remote working. We require confirmation that you have the right to work in the UK.



  • Glasgow, Glasgow City, United Kingdom Monsoon Full time

    Are you a driven and results-oriented individual who is passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a proven track record of achieving sales targets? If so, we want to hear from you! As a Brand Sales Assistant at Monsoon, you will play a critical role in driving the success of our stores and...


  • Glasgow, Glasgow City, United Kingdom Fizz Experience Limited Full time

    At Fizz Experience Limited, we value our customers and strive to deliver exceptional experiences through our Customer Experience Specialists. As a key member of our sales team, you will be responsible for delivering outstanding customer service, promoting our products, and building long-term relationships with our customers.This role involves working in a...


  • Glasgow, Glasgow City, United Kingdom Heeton UK Full time

    We are seeking a Customer Service Champion to join our team as an F&B Supervisor. In this role, you will be responsible for delivering exceptional customer service and leading the team to achieve high standards.Key responsibilities:Be the face of the outlet, ensuring a smooth and memorable experience through supervision and coaching of the team.Deal with...


  • Glasgow, Glasgow City, United Kingdom Crew Clothing Full time

    Key ResponsibilitiesWe are seeking a Customer Experience Coordinator to join our team at Crew Clothing. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and creating a shopping experience that delights customers.The ideal candidate will have a strong background in customer service, with...


  • Glasgow, Glasgow City, United Kingdom Teleperformance Careers Full time

    Teleperformance Careers is seeking highly skilled and motivated individuals to join our team as Service Excellence Specialists. This office-based role in Glasgow offers a unique opportunity to develop your skills and advance your career, with a competitive salary of £12.20 per hour.About the PositionAs a Service Excellence Specialist, you will play a key...


  • Glasgow, Glasgow City, United Kingdom Point A Hotels Full time

    Job DescriptionWe are seeking a highly motivated and experienced individual to join our team as a Front Desk Manager. The successful candidate will be responsible for leading our front-of-house team, providing exceptional customer service, and ensuring a seamless guest experience.Key responsibilities include:Managing the front desk team to deliver excellent...


  • Glasgow, Glasgow City, United Kingdom CV-Library Full time

    **Job Summary:**Adecco is a disability-confident employer and is committed to building a supportive environment for career development in Inverurie.This position offers a competitive compensation package including a competitive hourly rate of £12 per hour. You will also have the opportunity to work outdoors and develop your skills in customer service.About...


  • Glasgow, Glasgow City, United Kingdom CV-Library Full time

    Company Overview:CV-Library is a leading recruitment agency with a strong presence in Glasgow. Our mission is to connect job seekers with top employers across various industries.Job Title:Customer Experience LeaderJob Description:We are seeking an experienced Customer Experience Leader to join our team in Glasgow. The successful candidate will have a passion...


  • Glasgow, Glasgow City, United Kingdom Entain Group Full time

    Job SummaryWe are seeking a skilled and enthusiastic Shop Standards Champion to join our team at Entain. This role is ideal for someone who is passionate about delivering exceptional customer experiences and driving standards in our betting shops.Main DutiesDevelop and implement strategies to maintain high shop standards, promoting a positive and engaging...


  • Glasgow, Glasgow City, United Kingdom SSP Deutschland GmbH Full time

    We are excited to offer a new challenge for a motivated and experienced individual to join our team as a Duty Manager. In this role, you will have the opportunity to work in a fast-paced environment where you will be responsible for championing improvements, simplifying operations, and ensuring the team's success and delivering excellence in customer...


  • Glasgow, Glasgow City, United Kingdom RNLI Full time

    We are seeking a dedicated Marine Conservation Champion to join our team. As a face-to-face fundraiser, you will be responsible for engaging with the public and inspiring them to support the RNLI's vital work in marine conservation.About the RoleThe successful candidate will have excellent communication skills, a friendly and confident manner, and a...


  • Glasgow, Glasgow City, United Kingdom Scottish Citylink Coaches Full time

    Job OverviewWe are seeking a CX Transformation Lead to drive our customer experience strategy and lead the development of innovative solutions to elevate the customer journey.This role involves overseeing the strategic direction, planning, and execution of initiatives that continuously evaluate and refine the customer engagement processes. Our ideal...


  • Glasgow, Glasgow City, United Kingdom Rank Group Full time

    About the RoleAs a Customer Experience Specialist, you will play a key part in delivering exceptional service to our electronic gaming customers at Grosvenor Casino, Glasgow Merchant City.You will be the point of contact for customers, providing a warm welcome and ensuring they have an enjoyable experience. You will work closely with your colleagues to...


  • Glasgow, Glasgow City, United Kingdom Tesco Full time

    About the opportunity We are seeking a dedicated and customer-focused individual to join our team as a Customer Experience Ambassador. This is an exciting opportunity for someone who wants to start their career in customer service and make a real difference to our customers' shopping experiences.In this role, you will be responsible for delivering...


  • Glasgow, Glasgow City, United Kingdom Threeuk Full time

    Unlock Your PotentialWe are seeking a talented Career Advisor to join our team at Three UK. As a Customer Care Adviser, you will be the face of our brand, providing exceptional experiences for our customers.Key Responsibilities:Understand customer needs and preferencesSet high standards for coverage, reliability, and customer satisfactionSolve queries...


  • Glasgow, Glasgow City, United Kingdom WHITE STUFF Full time

    We are looking for a Manager of Customer Experience to join our retail team. In this role, you will be responsible for creating a world-class customer experience, driving sales growth, and developing a high-performing team.You will work closely with the store manager to identify opportunities to improve customer satisfaction, sales conversion rates, and...


  • Glasgow, Glasgow City, United Kingdom Tesco Full time

    Job TitleWe are seeking a Customer Experience Director to join our team at Tesco. This is a fantastic opportunity to lead our customer-facing teams and develop strategies to improve our customer service.Main Responsibilities:Developing and implementing customer service strategies.Leading and motivating customer-facing teams.Monitoring customer feedback and...


  • Glasgow, Glasgow City, United Kingdom Tesco Full time

    Our VisionWe aim to become every customer's favourite way to shop, whether they are at home or on the move. As a Customer Experience Supervisor, you'll play a pivotal role in achieving this vision by delivering exceptional service and creating memorable experiences for our customers.SalaryAn estimated hourly rate of £14.28, increasing to £15.41 for stores...


  • Glasgow, Glasgow City, United Kingdom Rank Group Full time

    Customer Experience AssociateWe are seeking a driven and enthusiastic individual to join our team as a Customer Experience Associate. As a key member of our team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues, and contributing to the success of our business.Main Responsibilities:Provide...


  • Glasgow, Glasgow City, United Kingdom Girl's Schools Association Full time

    **Job Description:**We are looking for a skilled and experienced Customer Experience Coordinator to join our team at the ESMS Sports Centre.In this role, you will be the first point of contact for customers, providing a warm and welcoming experience that exceeds their expectations.You will be responsible for helping customers get the best experience on every...