Customer Experience Leader
2 weeks ago
CV-Library is a leading recruitment agency with a strong presence in Glasgow. Our mission is to connect job seekers with top employers across various industries.
Job Title:Customer Experience Leader
Job Description:We are seeking an experienced Customer Experience Leader to join our team in Glasgow. The successful candidate will have a passion for customer service and excellent leadership skills.
Estimated Salary:The estimated salary for this role is £14.13 per hour (plus £1.50 extra for hours worked between midnight and 6am), with opportunities for bonuses and overtime.
About the Role:This is an exciting opportunity to join our team in Glasgow and contribute to the success of our business. As a Customer Experience Leader, you will be responsible for creating a welcoming atmosphere, guiding and supporting colleagues, and championing improvements to operational efficiency.
Key Responsibilities:- Create a clean, safe, and welcoming environment that exceeds customer expectations
- Lead and support a team of colleagues to achieve exceptional customer experiences
- Identify areas for improvement and implement changes to enhance operational efficiency
- 75% discount off your meal while on duty
- Employee discounts up to 50% on various brands and franchises
- Friends and Family App offering 20% discount across Catering, Whistlestop, and Urban Express units
- Support App providing shopping discounts, GP appointments, and financial wellbeing support
- Flexible scheduling to accommodate various lifestyles
- Continuous growth opportunities through award-winning training and development programs
- Health and wellbeing support including Retail Trust and flexible working
- Culture valuing diversity and inclusion with networks for LGBTQ+, Women's Network, Neurodiversity, and Disability
- Financial support including Pension Plans, Life assurance, Share Incentives Scheme, and Cycle to Work Scheme
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