Customer Experience Leader

2 weeks ago


Glasgow, Glasgow City, United Kingdom CV-Library Full time
Company Overview:

CV-Library is a leading recruitment agency with a strong presence in Glasgow. Our mission is to connect job seekers with top employers across various industries.

Job Title:

Customer Experience Leader

Job Description:

We are seeking an experienced Customer Experience Leader to join our team in Glasgow. The successful candidate will have a passion for customer service and excellent leadership skills.

Estimated Salary:

The estimated salary for this role is £14.13 per hour (plus £1.50 extra for hours worked between midnight and 6am), with opportunities for bonuses and overtime.

About the Role:

This is an exciting opportunity to join our team in Glasgow and contribute to the success of our business. As a Customer Experience Leader, you will be responsible for creating a welcoming atmosphere, guiding and supporting colleagues, and championing improvements to operational efficiency.

Key Responsibilities:
  1. Create a clean, safe, and welcoming environment that exceeds customer expectations
  2. Lead and support a team of colleagues to achieve exceptional customer experiences
  3. Identify areas for improvement and implement changes to enhance operational efficiency
Benefits:
  1. 75% discount off your meal while on duty
  2. Employee discounts up to 50% on various brands and franchises
  3. Friends and Family App offering 20% discount across Catering, Whistlestop, and Urban Express units
  4. Support App providing shopping discounts, GP appointments, and financial wellbeing support
  5. Flexible scheduling to accommodate various lifestyles
  6. Continuous growth opportunities through award-winning training and development programs
  7. Health and wellbeing support including Retail Trust and flexible working
  8. Culture valuing diversity and inclusion with networks for LGBTQ+, Women's Network, Neurodiversity, and Disability
  9. Financial support including Pension Plans, Life assurance, Share Incentives Scheme, and Cycle to Work Scheme
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