Customer Experience Specialist

2 days ago


Glasgow, Glasgow City, United Kingdom Anderson Knight Full time
Job Summary:
We are seeking a highly motivated and customer-focused Customer Experience Specialist to join our team at Anderson Knight. In this role, you will be responsible for delivering exceptional customer service and support to our clients.

As a key member of our Customer Services Team, you will work closely with our Team Leader to ensure that all customer interactions are handled professionally and efficiently. Your strong commitment to customer satisfaction and your ability to resolve issues in a timely manner will make you an asset to our team.

Key Responsibilities:
  1. Deliver exceptional customer service, maintaining best-in-class standards at all times.
  2. Process customer service tasks, ensuring all actions meet required timescales.
  3. Keep customer details updated and accurate on the system, reflecting any provided information.
  4. Issue finance settlement quotes efficiently, as per departmental KPIs.
  5. Handle all customer queries professionally and efficiently.


Salary: £25,000 - £28,000 per annum, depending on experience.

Benefits:
  • Competitive salary and bonus structure.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.


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