Customer Experience Leader

2 weeks ago


Glasgow, Glasgow City, United Kingdom Kura Full time
Key Responsibilities

As a Customer Experience Leader, you will be responsible for delivering exceptional customer experiences across all touchpoints. This includes developing and implementing strategies to improve customer satisfaction, loyalty, and retention.

You will work closely with cross-functional teams to identify opportunities for improvement and implement changes that drive business results. A strong understanding of customer journey mapping, service design, and operational excellence is essential for this role.

With a focus on continuous improvement, you will be responsible for monitoring KPIs, identifying trends, and developing data-driven solutions to drive business growth. If you are passionate about delivering outstanding customer experiences, we encourage you to apply.

This role offers a competitive salary of up to £45,000, plus a comprehensive benefits package.



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