Customer Experience Lead

3 weeks ago


Glasgow, Glasgow City, United Kingdom ALLSAINTS Full time

**Job Description:**

We are seeking a highly skilled and motivated Customer Experience Lead to join our team in Glasgow Princes Square. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

**Key Responsibilities:

  • Lead a team of floor managers and stylists to deliver exceptional customer service and drive sales growth.
  • Develop and implement strategies to improve customer experience, including staff training and process improvements.
  • Manage customer interactions across multiple channels, including phone, email, and social media.
  • Analyse customer feedback and sales data to inform business decisions and drive improvement.
  • Collaborate with the brand leader to achieve business objectives and develop the skills of the team.

**Requirements:

  • Proven track record of success in customer-facing roles, with a focus on delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical skills, with the ability to interpret customer feedback and sales data.
  • Ability to work collaboratively with cross-functional teams to achieve business objectives.

**What We Offer:

  • A competitive salary of £40,000 - £50,000 per annum, depending on experience.
  • Ongoing training and development opportunities to support your career growth.
  • A dynamic and supportive work environment, with a focus on employee engagement and well-being.

**Why Work for Us?

We are a values-driven organisation that prioritises diversity, equity, and inclusion. We believe in creating a workplace where everyone feels valued, respected, and empowered to succeed.



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