Retail Customer Experience Lead

3 weeks ago


Glasgow, Glasgow City, United Kingdom Entain Group Full time
About Us

Entain is a leading provider of sports betting, gaming and interactive entertainment. We're committed to providing an exceptional experience for our customers and employees alike.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Manager. This role offers a unique opportunity to develop your skills and advance your career in a dynamic and fast-paced environment.

Responsibilities

Your key responsibilities will include:

  • Providing exceptional customer service and resolving customer complaints in a professional manner.
  • Working closely with the Shop Manager to maintain high shop standards and drive sales growth.
  • Developing and maintaining relationships with customers to increase loyalty and retention.
  • Assisting with training and development of new team members.
Requirements

To be successful in this role, you'll need:

  • Excellent communication and interpersonal skills.
  • A passion for sports or great customer service.
  • Ability to work effectively as part of a team.
  • A flexible approach to working hours, including weekends and bank holidays.
What We Offer

We offer a competitive salary of $45,000 - $65,000 per year, as well as benefits such as optional overtime, pension scheme, and discounts with hundreds of retailers through Entain Deals.



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