Retail Customer Experience Specialist

2 days ago


Glasgow, Glasgow City, United Kingdom Motorpoint Ltd Full time
Role Overview
We are Motorpoint Ltd, the UK's leading omnichannel car retailer, and we are seeking a Retail Customer Experience Specialist to join our team. This role is an exciting opportunity to make a real difference in the lives of our customers and contribute to our company's continued success.

Key Responsibilities
As a Retail Customer Experience Specialist, you will be responsible for delivering exceptional customer service, managing pre and post-collection queries, utilizing our CRM system to create customer cases and resolve issues, ensuring customer satisfaction by contacting internal teams, and meeting customer service targets. You will work collaboratively with our team to achieve outstanding results and drive business growth.

What We Offer
In addition to a competitive salary of £25,000 per annum, we offer a range of benefits designed to enhance your quality of life and career prospects. These include paid time off every month, 28 days holiday plus additional days off for special occasions, long service awards, staff discounts on cars and finance options, and access to hundreds of retailers and restaurants through our employee discount program.

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