Administration and Guest Experience Executive

6 months ago


Glasgow, United Kingdom Gama Aviation Full time

**Vacancy Name**
- Administration and Guest Experience Executive

**Vacancy No**
- VN851

**Employment Type**
- Full-Time

**Division**
- Ground

**Work Location**

**Job Details**

**/ **Position**:Administration and Guest Experience Executive
- **/ **Location**:Glasgow
- **/ **Working Hours**:Monday-Friday, 40 hours per week
- Gama Aviation is currently recruiting for an Administration and Guest Experience Executive to join our talented and progressive team at our FBO based in Glasgow. If you have an eye for detail, are process driven and highly organised, then this role is for you.
- Reporting to the FBO Operations Manager and Senior Accountant & FBO Analyst, this role will be responsible for providing a high quality and professional experience for all customers, clients and guests onsite. tors to the site. In conjunction with this, you will also provide efficient administration support in order for our facility to function smoothly including the processing of daily invoices from the ERP system, raising AR invoices including fuel and aviation services sales, and supporting financial controls, reconciliations and maintaining up to date procedures.
- This is an integral role within the team, which requires a diligent and enthusiastic individual who is flexible, hardworking, works well as part of a team and under their own initiative.
- **/ **About us**:
Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage.
- With operations in the UK and Middle East, a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry.
- **/ **Responsibilities**:

- Utilising the Airops system to generate accurate and professional sales invoices that adhere to company standards and customer requirements
- Coordinating the complete invoicing process, ensuring that invoices are compiled with the necessary supporting documentation before being sent to customers
- Assisting with ensuring the accuracy of revenue generation by validating data inputs and cross-referencing against established criteria within the Airops system. This includes ensuring that the correct volumes of fuel delivered to an aircraft has been invoiced for in full
- Verifying the correct utilisation of revenue codes before initiating the generation of sales invoices, minimizing errors and discrepancies
- Ensuring that generated invoices are correctly assigned to the respective customers, providing a seamless experience, and addressing any customer-specific needs
- Collaborating closely with the Operation (FBO) and Group Finance to address and rectify any discrepancies or adjustments required prior to the finalization of invoices
- Maintaining an up-to-date and accurate customer and vendor master data within the Airops system, fostering data integrity and consistency
- Regularly updating and validating pricing information within the Airops system to match the publish price list
- Conducting thorough reconciliation of costs and revenue to guarantee financial accuracy and identify any anomalies that require attention
- Verifying that vendor costs align with established agreements, proactively addressing any discrepancies or concerns
- Ensuring the precise coding of cost invoices, facilitating proper allocation and enhancing overall financial transparency
- Providing the highest level of customer service to all passengers/clients/guests by maintaining a pleasant, professional, friendly and outgoing attitude
- Greeting clients and passengers/clients/guests arriving to the FBO terminal
- Building strong and lasting relationships with clients, ensuring that customer retention KPIs are met
- Stocking of lounge ensuring that costs are controlled and stock is accounted for
- Compiling and organising the flight details for the passengers scheduled to arrive the next day. Assisting with any documentation, third party ordering to support smooth transition of aircraft, crew and passengers
- Handling customer complaints pleasantly and courteously
- Maintaining clean and organised client areas and work area
- Compiling and maintaining guest profiles ensuring that all staff actively gather information on client preferences that can be used to personalize services

**/ **Skills, Qualifications and Experience required**:
**Essential**
- Experience providing extensive administration and/or business support in a customer focussed environment
- An excellent written and verbal communicator, working with stakeholders at all levels, who can positively reflect our company values and principles
- Extremely passionate about providing excellent Customer Services
- Impeccably organised, and understands the importance of attention to detail when aiming to deliver standout quality in all that you do
- A can-do attitude, adaptable, flexibl



  • Glasgow, Glasgow City, United Kingdom LGH Hotels Management Limited Full time

    LGH Hotels Management Limited is seeking a talented and driven individual to join our team as a Guest Experience Ambassador. In this role, you will be responsible for providing exceptional guest service and ensuring that every interaction counts.Your key responsibilities will include delivering exceptional guest service, handling guest requests and concerns,...


  • Glasgow, United Kingdom Hilton Full time

    We are seeking x3 Guest Assistance Specialists to join out team in Glasgow. Within this team we have experienced International Specialists that are responsible for working with our valued guests, hotels, and customers around the world, via different communication channels, to address and resolve their enquiries, and in turn, restore or consolidate their...


  • Glasgow, United Kingdom Marriott International, Inc Full time

    **Job Number** 24107354 **Job Category** Rooms & Guest Services Operations **Location** Glasgow Marriott Hotel, 500 Argyle Street, Glasgow, Scotland, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...


  • Glasgow, United Kingdom Marriott International, Inc. Full time

    Glasgow Marriott Hotel is looking for a Guest Experience Supervisor to join our Front Office team. You need to be friendly and hard working and in return we can offer a great development opportunities within the company and very good benefits! *** Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    WGC Ltd. is a leading outsourced hotel services company, dedicated to delivering exceptional guest experiences for over 24 million customers annually. We are seeking a highly experienced and skilled Cleanliness and Productivity Supervisor to join our team.About the Role:In this role, you will be responsible for overseeing the day-to-day running of the...


  • Glasgow, Glasgow City, United Kingdom Duck & Waffle Full time

    About Us:Duck & Waffle is a leading restaurant brand that prides itself on delivering exceptional service and high-quality food. As a Service Ambassador, you will be part of a close-knit team that is passionate about creating unforgettable experiences for our guests.Your Key Responsibilities:Welcoming guests and providing exceptional customer...


  • Glasgow, Glasgow City, United Kingdom Point A Hotels Full time

    Job DescriptionWe are seeking a highly motivated and experienced individual to join our team as a Front Desk Manager. The successful candidate will be responsible for leading our front-of-house team, providing exceptional customer service, and ensuring a seamless guest experience.Key responsibilities include:Managing the front desk team to deliver excellent...


  • Glasgow, Glasgow City, United Kingdom LGH Hotels Management Full time

    Job OverviewLGH Hotels Management is a dynamic and rapidly expanding company with a growing portfolio of 42 hotels throughout the UK. We are seeking a Hotel Guest Experience Specialist to join our Front Office team at Glasgow Hotel, part of the Signature Collection by Best Western.As a Hotel Guest Experience Specialist, you will be responsible for creating a...


  • Glasgow, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: £11.44 per hour. **Job Number** 24048778 **Job Category** Rooms & Guest Services Operations **Location** Glasgow Marriott Hotel, 500 Argyle Street, Glasgow, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    Role Summary:As a Room Attendant at WGC Ltd., you will play a crucial role in maintaining the highest standards of cleanliness and guest satisfaction. This is an excellent opportunity to develop your housekeeping skills and contribute to the success of our hotel services company.About the Job:We are seeking a motivated individual to join our housekeeping...


  • Glasgow, Glasgow City, United Kingdom Glasgow Marriott Hotel Full time

    Delivering Exceptional Guest ExperiencesAs a Front Desk Supervisor at Glasgow Marriott Hotel, you will play a key role in delivering exceptional guest experiences that meet and exceed our high standards. This involves greeting guests with a warm welcome, providing information about hotel services and local area, and responding positively to guest questions...


  • Glasgow, Glasgow City, United Kingdom Glasgow Marriott Hotel Full time

    **About Us**Glasgow Marriott Hotel is a renowned hospitality establishment undergoing exciting refurbishment in 2024. Located in the city centre, we offer welcoming comfort with a modern style, ideally situated near premier attractions like OVO Hydro, Hampden Park, and the University of Glasgow.We are part of Marriott International, a global brand with over...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    Key ResponsibilitiesRoom Inspection and Quality Control: Conduct regular room inspections to ensure compliance with company standards.Productivity and Efficiency Improvement: Identify areas for improvement and implement changes to increase productivity and efficiency.Guest Data Analysis: Analyze guest feedback and preferences to inform resource planning and...


  • Glasgow, Glasgow City, United Kingdom whitbread Full time

    At Premier Inn Glasgow City Centre (Buchanan Galleries), we're currently recruiting for a dedicated Nights Team Member to join our hotel team.Salary: Up to £per hour per hour, making this an attractive opportunity for those looking for a rewarding career in hospitality.About the Role:We're seeking a skilled and compassionate individual to provide...


  • Glasgow, United Kingdom Serco Plc Full time

    Guest Experience Sleeper Host Glasgow, G1 3SL Permanent, Part Time 17.5 hours per week - rostered from Sunday to Saturday, all constant nightshifts Full time equivalent -£ 30,453.08 plus additional benefits We have an exciting opportunity for a Part Time Guest Experience Sleeper Host to join our team to deliver a fantastic onboarding service and memorable...


  • Glasgow, United Kingdom True Glasgow Full time

    You are a natural people person with a hands on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing and you thrive in a fast paced environment where no two days are the same because that’s just boring, right? **What you will be doing** - You are the welcoming face of true ensuring guests...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    This exciting opportunity has arisen for a skilled Housekeeping Team Member to support our team in delivering an exceptional guest experience at WGC Ltd. As a key member of the housekeeping team, you will play a vital role in maintaining the high standards of cleanliness and organization expected by our guests.Your primary responsibility will be to clean and...


  • Glasgow, United Kingdom True Glasgow Full time

    NEW SITE OPENING GILBERT STREET, G3 8JY You are a natural people person with a hands on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing and you thrive in a fast paced environment where no two days are the same because that’s just boring, right? **What you will be doing** - You are...

  • Corporate Receptionist

    8 months ago


    Glasgow, United Kingdom Rapport Guest Services Full time

    Role Responsibility Meeting and greeting guests and escorting them to their meeting  Answering emails in a timely and professional manner  Switchboard  Booking meeting rooms and ordering catering  Being the main point of contact for everyone in the office  Assist with any ad-hoc tasks  The Ideal Candidate The ideal candidate...


  • Glasgow, Glasgow City, United Kingdom The FISER Group Full time

    The FISER Group is seeking a highly qualified Executive Pension Administrator for their Scheme Administration service. The successful candidate will receive a salary of £50,000 - £65,000 per annum, commensurate with experience.This role involves accurate maintenance and updating of member records using in-house pension administration database, processing...