Administration and Guest Experience Executive

3 months ago

Glasgow, United Kingdom Gama Aviation Full time

**Vacancy Name**
- Administration and Guest Experience Executive

**Vacancy No**
- VN851

**Employment Type**
- Full-Time

**Division**
- Ground

**Work Location**

**Job Details**

**/ **Position**:Administration and Guest Experience Executive
- **/ **Location**:Glasgow
- **/ **Working Hours**:Monday-Friday, 40 hours per week
- Gama Aviation is currently recruiting for an Administration and Guest Experience Executive to join our talented and progressive team at our FBO based in Glasgow. If you have an eye for detail, are process driven and highly organised, then this role is for you.
- Reporting to the FBO Operations Manager and Senior Accountant & FBO Analyst, this role will be responsible for providing a high quality and professional experience for all customers, clients and guests onsite. tors to the site. In conjunction with this, you will also provide efficient administration support in order for our facility to function smoothly including the processing of daily invoices from the ERP system, raising AR invoices including fuel and aviation services sales, and supporting financial controls, reconciliations and maintaining up to date procedures.
- This is an integral role within the team, which requires a diligent and enthusiastic individual who is flexible, hardworking, works well as part of a team and under their own initiative.
- **/ **About us**:
Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage.
- With operations in the UK and Middle East, a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry.
- **/ **Responsibilities**:

- Utilising the Airops system to generate accurate and professional sales invoices that adhere to company standards and customer requirements
- Coordinating the complete invoicing process, ensuring that invoices are compiled with the necessary supporting documentation before being sent to customers
- Assisting with ensuring the accuracy of revenue generation by validating data inputs and cross-referencing against established criteria within the Airops system. This includes ensuring that the correct volumes of fuel delivered to an aircraft has been invoiced for in full
- Verifying the correct utilisation of revenue codes before initiating the generation of sales invoices, minimizing errors and discrepancies
- Ensuring that generated invoices are correctly assigned to the respective customers, providing a seamless experience, and addressing any customer-specific needs
- Collaborating closely with the Operation (FBO) and Group Finance to address and rectify any discrepancies or adjustments required prior to the finalization of invoices
- Maintaining an up-to-date and accurate customer and vendor master data within the Airops system, fostering data integrity and consistency
- Regularly updating and validating pricing information within the Airops system to match the publish price list
- Conducting thorough reconciliation of costs and revenue to guarantee financial accuracy and identify any anomalies that require attention
- Verifying that vendor costs align with established agreements, proactively addressing any discrepancies or concerns
- Ensuring the precise coding of cost invoices, facilitating proper allocation and enhancing overall financial transparency
- Providing the highest level of customer service to all passengers/clients/guests by maintaining a pleasant, professional, friendly and outgoing attitude
- Greeting clients and passengers/clients/guests arriving to the FBO terminal
- Building strong and lasting relationships with clients, ensuring that customer retention KPIs are met
- Stocking of lounge ensuring that costs are controlled and stock is accounted for
- Compiling and organising the flight details for the passengers scheduled to arrive the next day. Assisting with any documentation, third party ordering to support smooth transition of aircraft, crew and passengers
- Handling customer complaints pleasantly and courteously
- Maintaining clean and organised client areas and work area
- Compiling and maintaining guest profiles ensuring that all staff actively gather information on client preferences that can be used to personalize services

**/ **Skills, Qualifications and Experience required**:
**Essential**
- Experience providing extensive administration and/or business support in a customer focussed environment
- An excellent written and verbal communicator, working with stakeholders at all levels, who can positively reflect our company values and principles
- Extremely passionate about providing excellent Customer Services
- Impeccably organised, and understands the importance of attention to detail when aiming to deliver standout quality in all that you do
- A can-do attitude, adaptable, flexibl

  • Guest Experience Ambassador

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Sonder Full time

    About SonderSonder is a hospitality company that aims to revolutionize the way people stay. We offer a unique experience that combines the comfort of a hotel with the flexibility of a home. Our properties are designed to provide a welcoming and inclusive environment for guests from all over the world.Job SummaryWe are seeking a highly skilled and...

  • Guest Experience Ambassador

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Sonder Full time

    About SonderSonder is a hospitality company that aims to revolutionize the way people stay. We offer a unique experience that combines the comfort of a hotel with the flexibility of a home. Our properties are designed to provide a welcoming and inclusive environment for guests from all over the world.Job SummaryWe are seeking a highly skilled and...

  • Guest Experience Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom Sonder Full time

    Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. We are making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in numerous cities spanning multiple...

  • Guest Experience Specialist

    4 months ago

    Glasgow, United Kingdom Hilton Full time

    We are seeking x3 Guest Assistance Specialists to join out team in Glasgow. Within this team we have experienced International Specialists that are responsible for working with our valued guests, hotels, and customers around the world, via different communication channels, to address and resolve their enquiries, and in turn, restore or consolidate their...

  • Guest Experience Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Sonder Full time

    Sonder is dedicated to revolutionizing hospitality and making exceptional stays accessible to everyone. Each Sonder property boasts a unique design, offering a diverse range of rooms, suites, and apartments. Our mobile app empowers guests to effortlessly navigate their stay, from check-in to checkout, with everything at their fingertips. We are seeking an...

  • Guest Experience Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom Sonder Full time

    Sonder is dedicated to revolutionizing hospitality and making exceptional stays accessible to everyone. Each Sonder property boasts a unique design, offering a diverse range of rooms, suites, and apartments. Our mobile app empowers guests to effortlessly navigate their stay, from check-in to checkout, with everything at their fingertips. We are seeking an...

  • Guest Experience Expert

    4 months ago

    Glasgow, United Kingdom Marriott International, Inc Full time

    **Job Number** 24107354 **Job Category** Rooms & Guest Services Operations **Location** Glasgow Marriott Hotel, 500 Argyle Street, Glasgow, Scotland, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Supervisor

    3 months ago

    Glasgow, United Kingdom Marriott International, Inc. Full time

    Glasgow Marriott Hotel is looking for a Guest Experience Supervisor to join our Front Office team. You need to be friendly and hard working and in return we can offer a great development opportunities within the company and very good benefits! *** Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...

  • Guest Experience Coordinator

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom YOTEL Glasgow Full time

    About the RoleThe Front Desk Associate working at YOTEL Glasgow is a key position that requires a high level of customer service and communication skills. As a member of our Mission Control Crew, you will be responsible for ensuring a seamless experience for our guests, from check-in to check-out.Key ResponsibilitiesProvide exceptional customer service to...

  • Guest Experience Coordinator

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom YOTEL Glasgow Full time

    About the RoleThe Front Desk Associate working at YOTEL Glasgow is a key position that requires a high level of customer service and communication skills. As a member of our Mission Control Crew, you will be responsible for ensuring a seamless experience for our guests, from check-in to check-out.Key ResponsibilitiesProvide exceptional customer service to...

  • Guest Experience Expert

    1 week ago

    Glasgow, United Kingdom Marriott International Full time

    Job Number 24166488Job Category Rooms & Guest Services OperationsLocation Glasgow Marriott Hotel, 500 Argyle Street, Glasgow, Scotland, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementThe Glasgow Marriott is looking for an enthusiastic and passionate Guest Experience Expert to join our wonderful team....

  • Guest Experience Expert

    2 weeks ago

    Glasgow, United Kingdom Marriott Full time

    Job Number 24166488 Job Category Rooms & Guest Services Operations Location Glasgow Marriott Hotel, 500 Argyle Street, Glasgow, Scotland, United Kingdom Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management The Glasgow Marriott is looking for an enthusiastic and passionate Guest Experience Expert to...

  • Guest Experience Expert

    4 months ago

    Glasgow, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: £11.44 per hour. **Job Number** 24048778 **Job Category** Rooms & Guest Services Operations **Location** Glasgow Marriott Hotel, 500 Argyle Street, Glasgow, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...

  • Front Desk Hospitality Agent

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Sonder Full time

    About SonderSonder is a revolutionary hospitality company that is changing the way people experience accommodations. With a focus on innovative, tech-powered service and inspiring, thoughtfully designed spaces, Sonder is making a world of better stays open to all.Our MissionWe are dedicated to delivering amazing guest experiences and creating a seamless,...

  • Front Desk Hospitality Agent

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Sonder Full time

    About SonderSonder is a revolutionary hospitality company that is changing the way people experience accommodations. With a focus on innovative, tech-powered service and inspiring, thoughtfully designed spaces, Sonder is making a world of better stays open to all.Our MissionWe are dedicated to delivering amazing guest experiences and creating a seamless,...

  • Corporate Receptionist

    3 days ago

    Glasgow, Glasgow City, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityWe are seeking a highly organized and detail-oriented Corporate Receptionist to join our team at Rapport Guest Services. As the first point of contact for our office, you will be responsible for:Welcoming guests and ensuring a smooth arrival experienceManaging emails and phone calls in a timely and professional mannerProviding exceptional...

  • Corporate Receptionist

    3 days ago

    Glasgow, Glasgow City, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityWe are seeking a highly organized and detail-oriented Corporate Receptionist to join our team at Rapport Guest Services. As the first point of contact for our office, you will be responsible for:Welcoming guests and ensuring a smooth arrival experienceManaging emails and phone calls in a timely and professional mannerProviding exceptional...

  • Part Time Guest Experience Sleeper Host- Glasgow

    3 months ago

    Glasgow, United Kingdom Serco Plc Full time

    Guest Experience Sleeper Host Glasgow, G1 3SL Permanent, Part Time 17.5 hours per week - rostered from Sunday to Saturday, all constant nightshifts Full time equivalent -£ 30,453.08 plus additional benefits We have an exciting opportunity for a Part Time Guest Experience Sleeper Host to join our team to deliver a fantastic onboarding service and memorable...

  • Corporate Liaison

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly organized and detail-oriented Corporate Receptionist to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.Key ResponsibilitiesMeet and greet guests, escorting them to their...

  • Corporate Liaison

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly organized and detail-oriented Corporate Receptionist to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.Key ResponsibilitiesMeet and greet guests, escorting them to their...