Guest Experience Assistant

7 months ago


Glasgow, United Kingdom True Glasgow Full time

NEW SITE OPENING

GILBERT STREET, G3 8JY

You are a natural people person with a hands on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing and you thrive in a fast paced environment where no two days are the same because that’s just boring, right?

**What you will be doing**
- You are the welcoming face of true ensuring guests receive a warm welcome and a fond farewell.
- You will be a key point of contact for our guests - answering questions, dealing with issues or concerns and responding to complaints.
- Provide reception desk support, including front desk and telephone support, assisting with parcel deliveries and day to day queries.
- Accommodation show arounds and supporting the sales team.
- Supporting the management team to ensure a range of opportunities and events for our guests.
- Planning and delivering our market leading true life events programme.
- Assisting with guest check in and check out processes and supporting with termly room inspections
- Managing contractors and visitors and ensuring procedures are followed.
- Creating content for social media platforms.

**Are you a true Superstar?**
- You will be friendly and fun with a positive personality.
- Able to work flexible hours as determined by the needs of the business.
- You will have previous front facing, customer service experience in a similar role.
- Self motivated, professional, resilient, adaptable & fun
- A strong ability to problem solve, multi-task, plan & organise.
- Ensures a high standard of appearance at all times.

Shift pattern: 8 hour shifts, 5 days over 7

**Job Types**: Full-time, Permanent

**Salary**: From £10.50 per hour

**Benefits**:

- Discounted or free food
- Gym membership

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

Work Location: In person



  • Glasgow, Glasgow City, United Kingdom LGH Hotels Management Limited Full time

    LGH Hotels Management Limited is seeking a talented and driven individual to join our team as a Guest Experience Ambassador. In this role, you will be responsible for providing exceptional guest service and ensuring that every interaction counts.Your key responsibilities will include delivering exceptional guest service, handling guest requests and concerns,...


  • Glasgow, United Kingdom Marriott International, Inc. Full time

    Glasgow Marriott Hotel is looking for a Guest Experience Supervisor to join our Front Office team. You need to be friendly and hard working and in return we can offer a great development opportunities within the company and very good benefits! *** Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...


  • Glasgow, United Kingdom Hilton Full time

    We are seeking x3 Guest Assistance Specialists to join out team in Glasgow. Within this team we have experienced International Specialists that are responsible for working with our valued guests, hotels, and customers around the world, via different communication channels, to address and resolve their enquiries, and in turn, restore or consolidate their...


  • Glasgow, United Kingdom Marriott International, Inc Full time

    **Job Number** 24107354 **Job Category** Rooms & Guest Services Operations **Location** Glasgow Marriott Hotel, 500 Argyle Street, Glasgow, Scotland, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...


  • Glasgow, United Kingdom True Glasgow Full time

    You are a natural people person with a hands on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing and you thrive in a fast paced environment where no two days are the same because that’s just boring, right? **What you will be doing** - You are the welcoming face of true ensuring guests...


  • Glasgow, Glasgow City, United Kingdom Duck & Waffle Full time

    About Us:Duck & Waffle is a leading restaurant brand that prides itself on delivering exceptional service and high-quality food. As a Service Ambassador, you will be part of a close-knit team that is passionate about creating unforgettable experiences for our guests.Your Key Responsibilities:Welcoming guests and providing exceptional customer...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    Key ResponsibilitiesAs a Room Attendant with WGC Ltd., your key responsibilities will include:Cleaning and maintaining guest rooms to the highest standards.Replenishing linen and guest supplies to ensure seamless operations.Providing exceptional guest service, responding to guest inquiries and resolving any issues promptly.Reporting any maintenance faults...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    Role Summary:As a Room Attendant at WGC Ltd., you will play a crucial role in maintaining the highest standards of cleanliness and guest satisfaction. This is an excellent opportunity to develop your housekeeping skills and contribute to the success of our hotel services company.About the Job:We are seeking a motivated individual to join our housekeeping...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    WGC Ltd. is a leading outsourced hotel services company, dedicated to delivering exceptional guest experiences for over 24 million customers annually. We are seeking a highly experienced and skilled Cleanliness and Productivity Supervisor to join our team.About the Role:In this role, you will be responsible for overseeing the day-to-day running of the...


  • Glasgow, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: £11.44 per hour. **Job Number** 24048778 **Job Category** Rooms & Guest Services Operations **Location** Glasgow Marriott Hotel, 500 Argyle Street, Glasgow, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    About the RoleThe successful candidate will report to the Area Manager and be responsible for supporting the day-to-day running of the housekeeping department. Key responsibilities include improving productivity and efficiency, analyzing guest data to plan resources, maintaining strong working relationships with the GM, Exec Housekeeper, and Hotel Team, and...


  • Glasgow, United Kingdom Gama Aviation Full time

    **Vacancy Name** - Administration and Guest Experience Executive **Vacancy No** - VN851 **Employment Type** - Full-Time **Division** - Ground **Work Location** **Job Details** **/ **Position**:Administration and Guest Experience Executive - **/ **Location**:Glasgow - **/ **Working Hours**:Monday-Friday, 40 hours per week - Gama Aviation is currently...


  • Glasgow, Glasgow City, United Kingdom Point A Hotels Full time

    Job DescriptionWe are seeking a highly motivated and experienced individual to join our team as a Front Desk Manager. The successful candidate will be responsible for leading our front-of-house team, providing exceptional customer service, and ensuring a seamless guest experience.Key responsibilities include:Managing the front desk team to deliver excellent...


  • Glasgow, Glasgow City, United Kingdom LGH Hotels Management Full time

    Job OverviewLGH Hotels Management is a dynamic and rapidly expanding company with a growing portfolio of 42 hotels throughout the UK. We are seeking a Hotel Guest Experience Specialist to join our Front Office team at Glasgow Hotel, part of the Signature Collection by Best Western.As a Hotel Guest Experience Specialist, you will be responsible for creating a...


  • Glasgow, Glasgow City, United Kingdom Glasgow Marriott Hotel Full time

    Delivering Exceptional Guest ExperiencesAs a Front Desk Supervisor at Glasgow Marriott Hotel, you will play a key role in delivering exceptional guest experiences that meet and exceed our high standards. This involves greeting guests with a warm welcome, providing information about hotel services and local area, and responding positively to guest questions...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    This exciting opportunity has arisen for a skilled Housekeeping Team Member to support our team in delivering an exceptional guest experience at WGC Ltd. As a key member of the housekeeping team, you will play a vital role in maintaining the high standards of cleanliness and organization expected by our guests.Your primary responsibility will be to clean and...


  • Glasgow, United Kingdom Ibis Styles Glasgow George Square Full time

    JOIN US  At RBH we believe our people are our biggest assets and understand the value in putting them first.Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!We are passionate about the industry...


  • Glasgow, Glasgow City, United Kingdom Glasgow Marriott Hotel Full time

    **About Us**Glasgow Marriott Hotel is a renowned hospitality establishment undergoing exciting refurbishment in 2024. Located in the city centre, we offer welcoming comfort with a modern style, ideally situated near premier attractions like OVO Hydro, Hampden Park, and the University of Glasgow.We are part of Marriott International, a global brand with over...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    Key ResponsibilitiesRoom Inspection and Quality Control: Conduct regular room inspections to ensure compliance with company standards.Productivity and Efficiency Improvement: Identify areas for improvement and implement changes to increase productivity and efficiency.Guest Data Analysis: Analyze guest feedback and preferences to inform resource planning and...


  • Glasgow, United Kingdom Ibis Styles Glasgow George Square Full time

    JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the...