Hotel Guest Experience Lead
2 weeks ago
We are currently seeking a highly motivated and experienced Night Manager to join our Heeton UK team. As a key member of our Front Office Team, you will play a vital role in ensuring that our guests receive exceptional service and have a memorable stay with us.
This challenging yet rewarding role requires someone who is able to work well under pressure, think critically, and possess excellent communication skills. If you are a natural leader with a passion for delivering outstanding results, we encourage you to apply
Key Responsibilities:
- Oversee the Front Office Team during night hours, maintaining high standards of service and quality
- Develop and implement strategies to improve guest satisfaction and loyalty
- Monitor and control expenses, ensuring that budgets are met and exceeded where possible
- Build relationships with local suppliers and partners, promoting mutual understanding and cooperation
- Prioritize tasks effectively, managing multiple responsibilities and deadlines simultaneously
- Participate in ongoing training and development programs, enhancing your skills and knowledge to drive business growth
Requirements:
- Proven track record of leadership and team management experience
- Excellent communication and interpersonal skills
- Ability to work under pressure and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Flexibility to work varying shifts, including nights and weekends
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