Hotel Receptionist

5 months ago


Glasgow, United Kingdom Glasgow Grosvenor Hotel Full time

7 Hospitality Management is looking for an enthusiastic **Receptionist** to join us in this exciting opportunity. This is a Part-time role based out of **Glasgow Grosvenor Hotel** in Glasgow.

Located just steps away from iconic West End sights, our Grade A historic building is in Glasgow’s West End, between the bijou shops Byres and Great Western roads. Adjacent to the Botanic Gardens, the hotel boasts leafy views of the 27-acre gardens. The hotel features a sophisticated steakhouse (BoVine) where our famous Chateaubriand is a patron favourite and an award winning gin bar (BeGin) which features over 100 gins from around the world with a selection of innovative cocktails and unique craft beers. A perfect stay for leisure guests as well as corporate guests with 5 event suites to choose from, accommodating up to 400 guests.

**What will I be doing?**

As a **Receptionist **for the Glasgow Grosvenor Hotel, we are looking for a positive can-do attitude to drive exceptional standards and guest experience. You will be responsible for the following tasks;
- Greet all customers in a warm, sincere, and helpful manner
- Check guests in and out of the hotel, issuing room keys and directing guests to their rooms
- Answers inquiries regarding hotel services and related information and provide pamphlets, discount cards, etc.
- Manage inbound phone inquiries and route calls accordingly
- Addresses customer concerns and issues or escalate them as needed
- Maintain work area in a neat and organized manner
- Attend required team meetings
- Perform other duties as assigned

**What are we looking for?**

A **Receptionist **serving 7 Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members. To successfully fill this role you must possess the attitudes, behaviours, skills and values that follow;
- Neat, clean, and professional appearance
- Pleasant/friendly demeanor and an outgoing personality
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
- Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
- Proficient computer and internet skills
- Excellent telephone skills
- Able to work a flexible schedule, which may include working days, evenings, weekends, and holidays

**Our Values**
- Transparency **|** We ensure clarity in communication so that there are no surprises
- Ownership **|** We think and perform like owners
- Driven **|** We have a constant desire for improvement
- Investment in our People **|** We continuously invest in our people to ensure that they are the best that they can be

**Benefits**
- Pension Scheme
- Discounted Hotel Stays across our 7H Portfolio
- Discounted Food and Beverage across our 7H Portfolio
- Industry led training through our partnership with Cornell University
- Health Scheme
- Enjoy your birthday off
- Employee of the month programme
- Long service recognition scheme
- Complimentary overnight stay within probationary period
- Free use of leisure club facilities within other 7H hotels

**Job Types: Permanent, Full-Time, Part-time**

**Salary: From £10.41 per hour (37.5hrs per week)**

**Job Types**: Full-time, Part-time

**Salary**: £10.41 per hour

Expected hours: 1 - 37.5 per week

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Health & wellbeing programme
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to Commute:

- Glasgow, G12 (required)

Ability to Relocate:

- Glasgow, G12: Relocate before starting work (required)

Work Location: In person


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