Customer Service Specialist

4 weeks ago

ChesterleStreet, United Kingdom Tandem Bank Full time

**Core Details**
Working Pattern: Monday - Friday (09:00-17:00)
Salary £21,000 + up to 20% bonus
Remote Options: Full time office based

**The role**
We're Tandem. The UK's fairer, greener, digital bank providing hard working people across the UK with sustainable ways to borrow and save.
With more than 500 people in London, Blackpool, Cardiff, Durham and Manchester, all working together to create a fairer, greener, more accessible bank for people across the UK.
We're on a mission to proactively help our customers to reduce their carbon footprint and accelerate the UK to net-zero carbon emissions by 2050 and we need more people to help us achieve this goal.
We've taken the beliefs, behaviours, and personality and created four underpinning values. These values demonstrate our guiding principles and behaviours for everyone at Tandem. Our ambition is that these values are ingrained and always front of mind when we're engaging with our stakeholder audiences. Our values are BRAVE, ENTERPRISING, SIMPLE and TOGETHER.
We're building an amazing team and we're looking for a friendly and bubbly Customer Service Specialist to support us on our journey.

**Our team**
We believe people deserve better from their banks - so we've decided to build one that helps its customers Our
mission is to change an industry that is set in its way so that everyone can worry less about money and enjoy life more.
Reporting to one of our Customer Service Team Leaders, the Customer Service Specialist will be the focal point for our
customers - delivering exceptional service whilst living our values and speaking a language our customers will
understand.
conversations you may have with our customers are varied from general servicing requests, helping our customers
manage technical app issues, or having account review conversations that enable us to comply with our obligations as a
regulated bank.

**What you will be working on**:

- Accountability for individual performance and contribution to achieve KPI's set by the business.
- Proactively identifying ways to improve the way we work, helping us to continuously improve the experience we create for our customers.
- Living and breathing the Tandem values by representing our company in a positive, professional, and engaging manner, and speaking to customers in a way that demonstrates genuine empathy and a desire to make their lives better.
- Helping other team as appropriate when they're communicating with our customers.

**What we're looking for**:
Essential:

- Experience in a similar role within a customer services environment.
- Excellent attention to detail and a desire to provide excellent customer service.
- Ability to positively contribute to a team.
- Determined to succeed, high energy with humility and a strong personal drive.
- Strong communication skills with the ability to actively listen.
- Natural empathy and ability to assess every situation from the customer's point of view.

**Qualities we look for**:

- Excellent attention to detail and a desire to provide excellent customer service.
- Good organisational and time management skills resulting in the ability to prioritise tasks to meet tight deadlines.
- High levels of integrity.
- Very sound judgment and business instinct with a desire to challenge traditional thinking
- Excellent written and oral communication skills.
- A very strong work ethic and a focus on delivery.

You can find our Applicant Privacy Policy here.
Tandem Money is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.
Our mission is to build a business of the future, that improves people's financial lives.
No agencies please.

**Salary**: £21,000.00 per year

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