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Customer Service Specialist

3 months ago

ChesterleStreet, Durham, United Kingdom Tandem Bank Full time

Job Title:
Customer Service Specialist (Savings Team)

Salary:
£21,000 + up to 20% bonus (up to 5% paid quarterly) + benefits

Shift Pattern:
Monday to Friday (No weekends

Location:
Chester-Le-Street, Drum Industrial Estate, DH2 1AN

Please note you must be in the office 5 days a week, so please check the location.

There is mínimal public transport to this office so it's best to drive, free parking available

We're building an amazing team and we're looking for a friendly and bubbly Customer Service Specialist to support us on our journey of Banking for a Greener Future.

About Us
We're Tandem.

The UK's greener alternative to digital banking providing hard working people across the UK with sustainable ways to borrow and save.

With more than 500 people in London, Blackpool, Cardiff, Durham and Manchester, all working together to create a greener, more accessible bank for people across the UK.

We're on a mission to proactively help our customers to reduce their carbon footprint and accelerate the UK to net-zero carbon emissions by 2050 and we need more people to help us achieve this goal.

We've taken the beliefs, behaviours, and personality and created four underpinning values. These values demonstrate our guiding principles and behaviours for everyone at Tandem.

Our ambition is that these values are ingrained and always front of mind when we're engaging with our stakeholder audiences.

Our values are BRAVE, ENTERPRISING, SIMPLE and TOGETHER.

What you will be working on:

  • Living and breathing the Tandem values by representing our company in a positive, professional, and engaging manner, and speaking to customers in a way that demonstrates genuine empathy and a desire to make their lives better.
  • Proactively identifying ways to improve the way we work, helping us to continuously improve the experience we create for our customers.
  • Helping other team as appropriate when they're communicating with our customers.
  • Accountability for individual performance and contribution to achieve KPI's set by the business.
  • Conducting Anti Money Laundering activity including investigative calls, Know Your Customer and identity validations and Financial Crime referrals (you will receive full training in these areas)

What we're looking for:

You'll be fully trained in all aspects of the role, learning at your own pace.

Essential:

  • Experience in a similar role within a customer services environment.
  • Excellent attention to detail and a desire to provide excellent customer service.
  • Ability to positively contribute to a team.
  • Determined to succeed, high energy with humility and a strong personal drive.
  • Strong communication skills with the ability to actively listen.
  • Natural empathy and ability to assess every situation from the customer's point of view.

Qualities we look for:

  • Excellent attention to detail and a desire to provide excellent customer service.
  • Good organisational and time management skills resulting in the ability to prioritise tasks to meet tight deadlines.
  • High levels of integrity.
  • Very sound judgment and business instinct with a desire to challenge traditional thinking
  • Excellent written and oral communication skills.
  • A very strong work ethic and a focus on delivery.

Benefits
Our rewards are getting a big update, with enhancements due to land in early 2023

Current Rewards

  • Extensive and regular training
  • 25 days annual leave plus 8 days bank holiday
  • 1 day off for your birthday
  • Electric Vehicle scheme
  • Pool table in our Durham office
  • Free cereal and snacks in the office
  • Cycle to work scheme and a free helmet
  • Perkbox for treats and discounts
  • Pension contribution
  • 2 days per year paid volunteering

Take part in our Green Deal

  • Volunteer 2 days a week for charity > receive an early Friday finish
  • Raise £200 per annum for charity > Tandem provide PR and marketing support
  • Have renewable energy at home > receive an additional 1day annual leave
  • Drive a lower emissions or hybrid car > free raffle entries with the chance to win a weekend away for
  • Drive an electric car > receive £500 towards a home charger
You can find our Applicant Privacy Policy here.

Tandem Money is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act We respect the diverse experience and talents that every individual brings to our Company and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.
Our mission is to build a business of th