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Customer Service Representative
2 months ago
**Job Title:** Customer Service Administrator
**Company:** Jackson Hogg
**Job Summary:
We are seeking a highly skilled and experienced Customer Service Administrator to join our team. The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that all customer interactions are handled in a professional and timely manner.
Key Responsibilities:
- Customer Service: Provide high-quality customer service to internal and external customers, responding to customer inquiries and resolving customer complaints in a professional and timely manner.
- Order Processing: Process customer orders accurately and efficiently, ensuring that all orders are fulfilled to meet customer expectations.
- Quotation Service: Provide a focused and timely quotation service to customers, including providing discounts and handling special requests.
- Aftersales Support: Support and investigate all aftersales activities, including proof of delivery, invoice discrepancies, warranty claims, and damages resolution.
- Technical Support: Provide technical support for all product ranges to ensure customer satisfaction.
- Continuous Improvement: Identify opportunities to improve the customer experience and implement appropriate measures to ensure that customer service levels are consistently high.
Requirements:
- Communication Skills: Very strong communication skills, with the ability to deal with both internal and external customers.
- Teamwork: Good team player who can also work well independently.
- Organisational Skills: Strong organisational skills, with the ability to prioritize tasks and manage multiple priorities.
- CRM Systems: Knowledge of CRM systems, such as Microsoft Dynamics (desirable but not essential).
- Professionalism: Proactive and professional, with a positive approach to work.
- Self-Motivation: Self-motivated with a positive approach to work.
- Customer Service: Committed to providing the highest levels of customer service at all times.
- Flexibility: Flexible with a 'can do' attitude.
- IT Skills: Good IT skills, with the ability to use a range of software applications.
- Problem-Solving: Ability to think outside the box and resolve issues.
- Pressure Management: Able to work well under pressure and react well to unexpected issues.
- Initiative: Works on own initiative.
- Personality: Personable and polite.
- Time Management: Excellent time management skills.
