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Customer Service Representative

2 months ago

ChesterleStreet, Durham, United Kingdom Boots Full time
About the Role

We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Boots during the holiday season. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers in a fast-paced retail environment.

Key Responsibilities
  • Customer Service: Provide excellent customer service and support to customers, answering questions and offering advice on our products and services.
  • Store Operations: Assist with store operations, including maintaining a clean and organized store environment, processing transactions, and handling customer returns and exchanges.
  • Teamwork: Work collaboratively with other team members to achieve sales and customer service goals, and to maintain a positive and productive store environment.
  • Problem-Solving: Resolve customer complaints and issues in a professional and courteous manner.
Requirements
  • Excellent Communication Skills: Possess excellent communication and interpersonal skills, with the ability to effectively communicate with customers and colleagues.
  • Customer Service Experience: Have previous experience in customer service or a related field, with a proven track record of providing excellent customer service.
  • Teamwork and Adaptability: Be able to work effectively in a team environment, with the ability to adapt to changing circumstances and priorities.
  • Product Knowledge: Have a good understanding of our products and services, with the ability to provide accurate and helpful information to customers.
What We Offer
  • Competitive Pay and Benefits: Receive competitive pay and benefits, including employee discounts and access to our Employee Assistance Program.
  • Opportunities for Advancement: Have opportunities for advancement and professional growth within the company.
  • Fun and Supportive Work Environment: Work in a fun and supportive work environment, with a team of dedicated and enthusiastic colleagues.