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Customer Service Specialist
4 months ago
Customer Service Specialist | Chester | Perm job | £21,000 - 23,400
**Your new company**
Sykes Cottages are one of the leading and fastest-growing providers of Holiday Cottage Rentals, representing over 19,000 cottages across the UK and Ireland. They are an award-winning business, having been named in the Sunday Times Top 100 companies to workfor in the UK, as well as winning Company of the Year at the Cheshire Business Awards in 2019. Sykes Cottages' focus is always on the customer and ensuring their journey consistently exceeds expectations from start to finish. They are currently expanding theirChester office and looking for ambitious individuals to join their team.
**Your new role**
- Make proactive efforts to retain existing owners
- Identify any trends and potential risks, recommend solutions and implement them quickly
- Utilise sales techniques and objection handling to overcome situations whilst keeping a long term relationship in min
- Actively engage with owners in a timely manner
- Create strong relationships
- Offer sound, professional advice over the phone and at times, face to face
- Complete day-to-day tasks within the Owner Performance Team and the wider business
- Recognise any other opportunities, such as extra properties belonging to the owner
- Identify, share and spread best practise throughout the business
- Discuss and implement pricing changes ensuring a logical commercial approach to any discussions
- Demonstrate excellent teamwork
**What you'll need to succeed**
You will have a passion for customers, and resolving issues and will be able to uncover problems and build a trusting relationships with customers as well as:
- Outstanding verbal and written communication skills
- Previous Sales or Account Management experience
- Strong analytical and problem solving skills
- Excellent negotiator with a commercial background
- Able to build, manage and maintain strong relationships
- Good influencing skills
- MS office - Windows, Word, Excel
**What you'll get in return**
Working hours will be on a shift basis working 37.5 hours per week, between 9am and 7pm (either 9am-5.30pm or 10.30am-7pm) over a 7-day week (hours may vary during busy times). You will be paid an annual salary of £21,000 per annum with the opportunity toearn a performance related bonus (up to £200 PCM). You will be offered fantastic hybrid working options and a very generous annual leave policy (25 days of annual leave plus 8 Bank Holidays, as well as an additional day-off for your Birthday and 2 days offto volunteer for a charity of your choice).
You'll receive an outstanding benefits package which includes Excellent Private Medical Cover, Pension Scheme, Life Assurance Scheme and Free Worldwide Travel Insurance for you and your family, as well discounts at a number of high street shops and restaurantsand you will also be able to use a 20% employee-discount on all holiday bookings. For free of charge you can receive Onsite Reflexology, Counselling appointments, Weekly Fitness Classes (Circuits, Pilates, Yoga etc) and Onsite Gym Access or discounted GymMemberships for Remote and Sister Brands. A major benefit is that you can be supported in your Self Study with Study Bonds available for additional Qualifications, Courses and Accreditations (CIMA, CPA, CFP, CIPD etc) as well as commitment to supporting additionalstudy with time off, coaching and mentoring.
**What you need to do now
