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Senior Customer Service Specialist
2 months ago
Hobson Prior is seeking a highly skilled Greek-speaking Customer Service Specialist to join our team.
Key Responsibilities:
- Interact with customers via phone, email, and fax to resolve issues and answer inquiries.
- Process orders, handle billing, and respond to account inquiries in a timely and professional manner.
- Inform customers about product quality issues or recalls, ensuring compliance with Global Distribution Practices.
- Utilize SAP (SD module) and other Customer Service applications to manage customer interactions and data analysis.
- Develop and maintain strong relationships with customers, prioritizing their needs and providing exceptional service.
Requirements:
- Fluent in Greek language.
- Experience in customer service and logistics, with a strong understanding of pharmaceutical industry practices.
- Advanced knowledge of Office productivity tools and ability to use SAP (SD module) and other Customer Service applications.
- Ability to prioritize work, plan long-term activity schedules, and ensure timely completion of tasks.
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