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Senior Customer Service Specialist

2 months ago


Chester, Cheshire, United Kingdom Hobson Prior Full time
Customer Service Specialist Job Description

Hobson Prior is seeking a highly skilled Greek-speaking Customer Service Specialist to join our team.

Key Responsibilities:

  • Interact with customers via phone, email, and fax to resolve issues and answer inquiries.
  • Process orders, handle billing, and respond to account inquiries in a timely and professional manner.
  • Inform customers about product quality issues or recalls, ensuring compliance with Global Distribution Practices.
  • Utilize SAP (SD module) and other Customer Service applications to manage customer interactions and data analysis.
  • Develop and maintain strong relationships with customers, prioritizing their needs and providing exceptional service.

Requirements:

  • Fluent in Greek language.
  • Experience in customer service and logistics, with a strong understanding of pharmaceutical industry practices.
  • Advanced knowledge of Office productivity tools and ability to use SAP (SD module) and other Customer Service applications.
  • Ability to prioritize work, plan long-term activity schedules, and ensure timely completion of tasks.

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