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Customer Coordinator

4 months ago

Preston, United Kingdom M Group Services Full time

**Delivering what we promise**

Morrison Water Services is currently looking to recruit a Customer Service Coordinator to work on our United Utilities contract in the Northwest.

As the Customer Service Coordinator, you will be highly focused to deliver excellent customer service. A key member of the contract team you will support the contract to ensure our Every Customer Counts philosophy is fully embedded.

You will encourage a customer focused culture at all levels ensuring compliance with United Utilities procedures to support the delivery of excellent customer performance. Contact/Visit customers who contact United Utilities with enquiries related to our works. Prepare customer letters and ensure they are delivered to customers within SLA agreements.

You will attend pre-start meetings to ensure all customer needs are identified and carry out Customer Service site audits. You will be required to Identify and visit any vulnerable/priority services/business customers that may be affected by our work. To establish their individual needs with regards to interruptions to supply (temporary supplies/OOH interruptions) access.

You will ensure our WOW Recognition program is encouraged and any positive feedback from customers is captured and recorded. You will assist with continuous customer improvement processes.

Are you passionate about delivering excellent customer service?

Do you have proven administration and customer service skills?

Are you a team player with strong interpersonal skills?

Do you hold a full clean Driving Licence? You will need one to be considered for this role.

**Morrison Water Services** part of the M Group Services Water Division are the leading service provider in the water and wastewater infrastructure sectors in the UK. As a division, we employ circa 3000 people across the UK and we are looking for aspiring people like you, who are keen to start/build/continue their career within the Water Industry.

Our people provide essential infrastructure services through long-term framework agreements to the water and wastewater sectors in the UK and Ireland. Our Water Division provides a broad range of technical capabilities to our clients ranging from asset condition assessment to design, build, commissioning, and completion. With a 2.1billion order book and turnover at 450 million, we are market leaders in our field. Joining us gives you the scope and ability to work for an organisation who are not only invested in your career, but your future too. Sound interesting?

**As a valued employee of the M Group Services Water Division, you’ll be entitled to**:

- Matched Pension Scheme
- Access to our Employee Assistance Programme
- Opportunities to progress in a successful company
- Life Assurance
- The option to take out Personal Accident Insurance
- The ability to partake in Payroll giving
- 25 days' annual leave plus 8 days' bank holiday
- Enhanced Maternity & Paternity policy
- Cycle to work Scheme

Who doesn’t like a discount? You will have access to your ‘My Rewards’ portal. This provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bills & top retail brand discounts.

Here’s a few so you can see the type of saving’s you can make:

- Up to 7% discounts on major supermarkets
- Up to 52% on Cinema tickets
- Up to 33% on holidays and travel
- Up to 10% on restaurants and takeaways
- Up to 25% off gym membership

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