Customer Account Coordinator

3 weeks ago

Preston, United Kingdom JLA Full time

**Customer support coordinator**

**37.5 hours a week - 2 days working from home**

At JLA we are passionate about ensuring that “we take care of it” for our customers as their trusted partner. As Customer Support Coordinator you’ll be the first port of call for our JLA HVAC customers in ensuring we deliver exceptional service in a timely and effective manner. No two days are the same with this job; there will be plenty for you to get involved in, from answering customer queries, processing quotations and invoices, resolving any service issues, and making sure all our customer portals are updated accurately.

**Benefits**:

- 25 days holiday per year, plus bank holidays
- Life Assurance
- Access to a range of other benefits & perks
- Company pension scheme

**Role overview**

**Key tasks**
- Taking incoming calls from customers, engineers, and suppliers, providing support and administration service
- Customer management responsibility for a number of customers
- Attend Customer meetings to ensure work is being carried out to agree standards
- Uploading to customer portals all relevant compliance certification and updating any job notes
- Ordering of van stock orders, orders for remedial jobs and any other equipment required by engineers
- Liaison with customers to ensure they are kept informed on progress and managing any issues
- Ensuring all jobs are planned, allocated within agreed SLA
- Ensure all jobs are progressed by engineers within the operating system when they have been physically completed
- Review, action and update the business on the progress of customers works
- Ensure you work with the ROMs to continually review labour against demand.
- Share KPI reporting to service delivery management and regional leads to show performance
- Ordering of stock/parts required by engineers for completion of jobs

**Criteria**
- Proficient level of computer skills, such as use of Systems, Outlook, Excel etc.
- Excellent customer service skills
- Good organisational skills
- Experience of working in a customer-facing role
- Experience of managing challenging situations in a customer-facing role
- The ability to provide outstanding customer service
- Experience in working in a fast-paced environment
- Demonstrate experience of taking ownership of customer queries
- Excellent communication skills
- Good attention to detail
- Talent for solving problems
- Good time management skills
- Flexibility in support of the customer and business needs
- Ability to interact with other departments and regions within JLA
- Strong team player

Pay: £23,000.00-£25,500.00 per year

**Benefits**:

- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Preston, PR2 5BL: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Preston, PR2 5BL

  • Customer Account Coordinator

    3 weeks ago

    Preston, United Kingdom JLA Full time

    **Customer support coordinator** **37.5 hours a week - 2 days working from home** At JLA we are passionate about ensuring that “we take care of it” for our customers as their trusted partner. As Customer Support Coordinator you’ll be the first port of call for our JLA HVAC customers in ensuring we deliver exceptional service in a timely and effective...

  • Customer Coordinator

    3 weeks ago

    Preston, United Kingdom M Group Services Full time

    **Delivering what we **promise** **Morrison Water Services** part of the M Group Services Water Division are the leading service provider in the water and wastewater infrastructure sectors in the UK. As a division, we employ circa 3000 people across the UK and we are looking for aspiring people like you, who are keen to build their career within the Water...

  • Customer Care Coordinator

    4 days ago

    Preston, United Kingdom ENWL Full time

    Do you have customer service experience, and are you seeking a new job in Preston? Electricity North West is looking for a Customer Care Coordinator, and the role comes with a salary of up to £40,195 p/a and excellent benefits. As a Customer Care Coordinator, you will provide expert advice and guidance throughout the customer journey, being that one point...

  • Customer Care Coordinator

    4 weeks ago

    Preston, United Kingdom ENWL Full time

    Do you have Customer Care Coordinator experience, and are you seeking a new job in Salford? Electricity North West is looking for a Customer Care Coordinator with a salary of £34,266.48 p/a and excellent benefits. As a Customer Care Coordinator, you will be proactive in delivering a first class service to all customers, ensuring that they receive an...

  • Customer Care Coordinator

    4 weeks ago

    Preston, United Kingdom ENWL Full time

    Do you have Customer Care Coordinator experience, and are you seeking a new job in Salford? Electricity North West is looking for a Customer Care Coordinator with a salary of £34,266.48 p/a and excellent benefits. As a Customer Care Coordinator, you will be proactive in delivering a first class service to all customers, ensuring that they receive an...

  • Customer Care Coordinator

    2 weeks ago

    Preston, Lancashire, United Kingdom ENWL Full time

    Do you have customer service experience, and are you seeking a new job in Preston? Electricity North West is looking for a Customer Care Coordinator, and the role comes with a salary of up to £40,195 p/a and excellent benefits.As a Customer Care Coordinator, you will provide expert advice and guidance throughout the customer journey, being that one point of...

  • Customer Care Coordinator

    4 days ago

    Preston, United Kingdom ENWL Full time

    Do you have customer service experience, and are you seeking a new 12-month contract in Salford or Preston? Electricity North West is looking for a Customer Care Coordinator, and the role comes with a salary up to £40,195.56 As a Customer Care Coordinator, you will deliver a first-class seamless customer experience, providing expert advice and guidance...

  • Customer Service Coordinator

    3 weeks ago

    Preston, United Kingdom Page Personnel Secretarial & Business Support Full time

    The Customer Service Coordinator is responsible for managing a portfolio of accounts, maintaining long term relationships with clients, overseeing the service deliverables, and seeking opportunities for organic growth. **Client Details** This company has been a market leader for over 30 years dealing in Logistics Distribution and Supply Chain for high...

  • Customer Care Coordinator

    2 weeks ago

    Preston, Lancashire, United Kingdom ENWL Full time

    Do you have customer service experience, and are you seeking a new 12-month contract in Salford or Preston? Electricity North West is looking for a Customer Care Coordinator, and the role comes with a salary up to £40,195.56As a Customer Care Coordinator, you will deliver a first-class seamless customer experience, providing expert advice and guidance...

  • Customer Experience Coordinator

    4 weeks ago

    Preston, United Kingdom VolkerWessels Full time

    As part of the customer experience team, you will have demonstrable experience in the delivery of communications and engagement in a public setting. Working closely with colleagues, you will support with all aspects of the scheme, engaging with key communities and stakeholders, and dealing with events. You will be confident to lead public meetings and in...

  • Export Customer Service Coordinator

    4 weeks ago

    Preston, United Kingdom The Recruitment Co Full time

    Export Customer Service Coordinator Preston, Lancashire Up to £34,000 per annum dependent on experience Full time - 37.5 hours per week - 4 days in the office & 1 day from home Permanent Our long established Preston based client are looking to recruit a permanent Export Customer Service Coordinator. Export Customer Services Coordinator...

  • Export Customer Service Coordinator

    1 month ago

    Preston, United Kingdom The Recruitment Co Full time

    Export Customer Service Coordinator Preston, Lancashire Up to £34,000 per annum dependent on experience Full time - 37.5 hours per week - 4 days in the office & 1 day from home Permanent Our long established Preston based client are looking to recruit a permanent Export Customer Service Coordinator. Export Customer Services Coordinator...

  • Export Customer Service Coordinator

    1 month ago

    Preston, United Kingdom The Recruitment Co Full time

    Export Customer Service CoordinatorPreston, LancashireUp to £34,000 per annum dependent on experienceFull time - 37.5 hours per week - 4 days in the office & 1 day from homePermanentOur long established Preston based client are looking to recruit a permanent Export Customer Service Coordinator.Export Customer Services Coordinator responsibilities:Processing...

  • Export Customer Service Coordinator

    4 weeks ago

    Preston, United Kingdom The Recruitment Co Full time

    Export Customer Service CoordinatorPreston, LancashireUp to £34,000 per annum dependent on experienceFull time - 37.5 hours per week - 4 days in the office & 1 day from homePermanentOur long established Preston based client are looking to recruit a permanent Export Customer Service Coordinator.Export Customer Services Coordinator responsibilities:Processing...

  • Export Customer Service Coordinator

    1 month ago

    Preston, United Kingdom The Recruitment Co. Full time

    Export Customer Service CoordinatorPreston, LancashireUp to £34,000 per annum dependent on experienceFull time - 37.5 hours per week - 4 days in the office & 1 day from homePermanentOur long established Preston based client are looking to recruit a permanent Export Customer Service Coordinator.Export Customer Services Coordinator responsibilities:Processing...

  • Export Customer Service Coordinator

    4 weeks ago

    Preston, United Kingdom The Recruitment Co. Full time

    Export Customer Service CoordinatorPreston, LancashireUp to £34,000 per annum dependent on experienceFull time - 37.5 hours per week - 4 days in the office & 1 day from homePermanentOur long established Preston based client are looking to recruit a permanent Export Customer Service Coordinator.Export Customer Services Coordinator responsibilities:Processing...

  • Accounts Receivable

    3 weeks ago

    Preston, United Kingdom Adele Carr Financial Recruitment Full time

    **reference**: BBBH19535_1693924265 Accounts Receivable (Customer Accounts) Officer **Vacancy Type**: Contract **Location**: Preston, Lancashire **Salary**: £27000 - £28000 per annum Accounts Receivable Specialist - FTC until July 2024 **Responsibilities**: As an Accounts Receivable Specialist, you will play a pivotal role in ensuring the financial...

  • Customer Experience Coordinator

    2 weeks ago

    Preston, Lancashire, United Kingdom VolkerWessels Full time

    As part of the customer experience team, you will have demonstrable experience in the delivery of communications and engagement in a public setting. Working closely with colleagues, you will support with all aspects of the scheme, engaging with key communities and stakeholders, and dealing with events. You will be confident to lead public meetings and in...

  • Customer Service Coordinator

    2 weeks ago

    Preston, Lancashire, United Kingdom Page Personnel Secretarial & Business Support Full time

    The Customer Service Coordinator will play a key role completing administrative tasks which provide an important link between the logistics team and customers, ensuring the Company delivers an excellent customer experience and achieves objectives.Client DetailsBased in Preston, this client is now a world leading Logistics Distribution and Supply Chain...

  • Customer Service Coordinator

    4 weeks ago

    Preston, United Kingdom Page Personnel Secretarial & Business Support Full time

    The Customer Service Coordinator will play a key role were you will provide an important link between the team and customers, as well as internal departments, to ensure the company delivers an excellent customer experience and achieves objectives. **Client Details** Based in Preston, Manchester, this client is now a leading company within the Logistics...