Business Support

3 months ago

Bristol, United Kingdom Brunelcare Full time

Are you an experienced IT or Housing professional with a background in business systems support? Do you have experience with Civica (Cx)? Are you looking for a new exciting opportunity?

**About the role**

We have an exciting opportunity for an experienced Business Support - Cx Lead to join our team. This new role comes at an exciting time for Brunelcare; we have recently rolled out the Cx system across our housing and property services department and this role is key to its ongoing success.

You will work with colleagues to ensure the Housing, Asset, Compliance and Repairs modules work effectively. Through your work with colleagues, and analysing data, you’ll identify areas for improvement and implement solutions. This includes using best practice methods for system administration, ensuring integrity and security of company data and adherence to GDPR standards.

You will be the Charity's expert in Cx and will develop, train and support a group of Cx champions to support our teams. You will work alongside our IT team to resolve Cx helpdesk tickets and ensure that knowledge of the system is shared.

**Please note this role is offered on a 12 months fixed term contract.**

**About you**

A natural problem solver with a ‘can do’ attitude, you will have a background in Business Systems, specifically with Cx. Ideally, you will also have some business analysis and process mapping experience.

You will be an expert troubleshooter who builds relationships quickly resolving issues and influencing teams if they are unsure of the solutions. You will be confidently able to deliver training to colleagues, conveying complex technical information to a range of audiences.

You will need to be confident using Google Workspace and Microsoft 365 and understand the importance of data governance and quality.

**Job Benefits**
- Equivalent to 25 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 28 after 5 years’ service (pro-rata)
- Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments)
- Free enhanced DBS Check
- Blue Light Card discount service, offering online and high street discounts
- Cycle to Work Scheme
- Company Sick Pay
- Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available
- £200 refer a friend bonus

**About Us**

Brunelcare is an award-winning Bristol-based charity providing high-quality housing, care, and support for older people in the South West whilst also recognised for our expertise and excellence in caring for people with dementia. We are at the forefront of developing ways for people to stay as independent as possible whilst creating great communities to live, work, and thrive.

Established in 1941, Brunelcare is an award-winning Bristol based charity providing high-quality housing, care, and support for older people in the South West.

Today, across Bristol, South Gloucestershire, and Somerset, Brunelcare works to support people to remain as independent as possible, for as long as possible.

The extensive range of our services means that people can stay with us however their needs may change.

We are also widely recognised for our expertise and excellence in caring for people living with dementia, and for supporting their families.

As a charity, we do not pay dividends to shareholders, and any profit we make is reinvested back into the services we provide.

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