Customer Service Advisor

5 months ago

Epping, United Kingdom GreenAcres Group Full time

**Job Role**: Customer Service Advisor
- **Hours per week**: 21 hours per week, (3 days). Required to work every Saturday, plus 2 days during the week.
- **Location**: GreenAcres Epping Forest, Kiln Road, North Weald, Epping, Esses, CM16 6AD
- **Salary**: Pro-rata salary, plus performance incentives.
- **Role Type**: Permanent.
- **Driving License**: Full (manual) Licence Required

**About Us**:
GreenAcres is the largest privately owned mid-sized provider of bereavement services in the UK. We offer a sustainable alternative to traditional cemeteries through our beautiful woodland and traditional memorial parks. We operate six sites across the UK, including a single-site multi-brand strategy at one of our operations.

GreenAcres provides a unique end-of-life experience for bereaved families, with a focus on preserving and enhancing the natural beauty of these serene locations, we provide families with a distinctive and often eco-friendly way to memorialise their loved ones. Providing a personalised service in a unique and caring environment for all our families and we are looking for exceptional people to join our team.

**Position Overview**:
As a Customer Services Advisor, you will need to deliver the highest standard of client support, engaging with our families, Funeral Directors and Arrangers, making them feel welcomed, with your compassion and care.

As a Customer Service Advisor, you will be required to perform administrative duties, including inputting key information into our internal computer systems. Diligence is key to this role. The Customer Service Advisor will also help grow the revenue at the park which includes meeting sales targets.

**Key Responsibilities**:
1. CUSTOMER SERVICE
- Responsible for delivering the highest standard of professional customer service.
- Customers are greeted and acknowledged in a warm and friendly manner and all questions are answered accurately.
- Ensure a consistent high standard of guidance and care, linked to our “Client Service Promise” which makes the brand experience memorable and compliments the WOW factor of the park.
- All customer concerns, complaints and compliments are managed in a timely and compassionate manner.

2. SERVICE DELIVERY
- To liaise with our families, visitors, funeral directors and celebrants to deliver our brand experience.
- Ensure our “Service Promise” is delivered to all customers/suppliers and other stakeholders.
- Assist with hospitality as required at services by serving tea, coffee and helping to organise any catering arrangements.
- Ensure our WOW (Way of Working) is followed in relation to all park activities and facilities.
- Consult with the grounds team to ensure ashes plots/ burial plots are prepared and checked prior to the arrival of families.
- Meet family and celebrant if attending to ensure all agreed arrangements are adhered to.
- Deputise for the DPM or PM in their absence to ensure full delivery of our services to WOW standards.
- Transportation to the local crematoria as required.

3. SALES CARE
- Achieve sales targets through effective solving of customers’ burial/cremation and memorial needs.
- Personally, and working as a team, ensure customers are aware of all the “options” and deliver what is most appropriate.
- Support the continuous development of new products and services for the park.
- Assist in making park events a success and put forward ideas to the Deputy & Park Manager.
- Ensure all decision-maker forms are completed at the point of sale.
- Work as a team to deliver and maintain an effective aftercare program.

4. SALES AND MARKETING
- Achieve sales targets through effective provision for customer’s needs.
- Contribute towards the delivery of effective customer events.
- Input into the continuous development of new products and services for the site.
- Maintain an effective aftercare programme.
- Follow up on leads and sales opportunities.

5. FINANCE AND ADMINISTRATION
- Ensure all bookings and recording of all requirements for each service at the park and crematorium are accurate.
- Ensure all admin, financial and control processes associated with the services of the park are followed.
- Ensure accurate processing of financial information to head office.
- Raise POs as required for park stationery and other stock requirements.

6. HEALTH, SAFETY AND SECURITY
- Ensure awareness of the evacuation & security procedures and alert senior managers to risks/problems.
- Follow the OSH requirements in place at the Park.
- If required take responsibility for first aid and follow the correct H&S procedures to ensure safety.
- Ensure gates and all buildings are opened, closed and secured as and when needed.

**Qualifications**:

- Excellent interpersonal and communication skills.
- Driven to provide exceptional customer service, with at least 2-3 years of customer service experience.
- A passion for supporting our families and community, always showing empathy and respect.
- Computer literate/

  • Boiler Customer Service Advisor

    5 months ago

    Epping, United Kingdom Prime Time Boilers Full time

    **Job description** Prime Time Boilers have been the go-to boiler guys since 2010, we take customer service, punctuality and workmanship very seriously, and this may also explain why we have over 2000 5 star Trustpilot reviews, 500 5 star Google reviews and over 100 10/10 Checkatrade reviews. We are now looking for a talented and experienced Boiler...

  • Customer Advisor

    5 months ago

    Epping, United Kingdom Boots Full time

    Summary Job Reference: - 228405BR Epping, High Street Fixed Term 22 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to...

  • Customer Service Representative

    1 month ago

    Epping, Essex, United Kingdom Michael Page Full time

    About Our ClientOur client is a leading player in the agriculture industry, with a vast network of stores across Australia. They have a strong team of over 3000 employees who are committed to delivering top-notch customer service. Located in Epping, they are renowned for their high-quality products and excellent service standards.Job OverviewWe are seeking a...

  • Customer Service Officer

    2 months ago

    Epping, United Kingdom Michael Page Full time

    About Our Client Our client is a leading player in the agriculture industry, with a vast network of stores across Australia. They have a strong team of over 3000 employees who are committed to delivering top-notch customer service. Located in Epping, they are renowned for their high-quality products and excellent service standards. Job Description ...

  • Customer Service Representative

    2 weeks ago

    Epping, Essex, United Kingdom Michael Page Full time

    About Our ClientOur client is a leading player in the agriculture industry, with a vast network of stores across Australia.Job DescriptionKey Responsibilities: Complete data entry of customer orders and returns, provide efficient and effective resolution to customer queries, handle incoming calls and emails, ensure high levels of customer...

  • Customer Service Representative

    4 weeks ago

    Epping, Essex, United Kingdom TC PERSONNEL LIMITED Full time

    **Job Opportunity:** Customer Service Representative / Account Manager**Location:** Harlow**Salary:** £35,000-£40,000 basic salary**Hours:** Monday - Friday, 9am-6pm (occasional weekends, with two days off during the week)We are seeking a dynamic and experienced sales professional or account manager to join our team in Harlow. As a Customer Service...

  • Customer Service Assistant

    6 months ago

    Epping, United Kingdom Essex County Council Full time

    **About the role** **Customer Service Assistant** Permanent, Full Time and Part Time Up to £22,361 per annum (FTE) Location: Covering Loughton, Epping Forest and Harlow Working Style: Fixed-base worker Come and join us in Libraries where we’re starting to reimagine what our libraries are going to be and help our present & future customers have the...

  • Customer Service Representative

    4 weeks ago

    Epping, Essex, United Kingdom TC PERSONNEL LIMITED Full time

    **Job Opportunity:** Customer Service Representative / Account Manager**Location:** Harlow**Salary:** £35,000-£40,000 basic salary**Hours:** Monday - Friday, 9am-6pm (occasional weekends, with two days off during the week)We are seeking a dynamic and experienced sales professional or account manager to join our team in Harlow. As a Call Centre Operator /...

  • Mortgage Advisor

    1 month ago

    Epping, United Kingdom CV-Library Full time

    Description: Mortgage Adviser - Hybrid Negotiable Basic Salary £30,000 - £35,000 On Target Earnings £85,000+ (a top quality broker should be able to pull 6 figures from this role) Other Robust & Lucrative Lead Sources with a vibrant and busy operation Full Admin Support Our client, an independent Financial Services...

  • Health and Safety Advisor

    5 months ago

    Epping, United Kingdom Qualis Group Limited Full time

    We currently have an exciting opportunity available for a Health and Safety Advisor to join our growing team based in Loughton, Essex. **The purpose of the role**: The Health and Safety Advisor will assist the Head of Health and Safety in ensuring Qualis Group’s obligations towards health and safety are met. They will support with the implementation of...

  • Sales and Service Expert

    4 weeks ago

    Epping, Essex, United Kingdom Jewson Full time

    Unlock Your Sales PotentialAre you passionate about delivering exceptional customer service and driving sales growth in a fast-paced environment? Jewson, a leading building materials distributor in Northern Europe, is seeking an Internal Sales Advisor to join our Ongar branch. As a key member of our team, you will be responsible for developing strong...

  • Customer Advisor

    5 months ago

    Epping, United Kingdom JoJo Maman Bebe Full time

    A peek into your daily adventures: Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you're ready to begin a fabulous adventure and you're passionate about retail, we have the perfect role for you! Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated...

  • Retail Customer Service

    5 months ago

    Epping, United Kingdom Ladbrokes Full time

    **About The Role**: Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops no two days are the same and...

  • Library Assistant

    3 days ago

    Epping, Essex, United Kingdom Essex County Council Full time

    We are seeking a skilled Library Assistant to join our team in Essex. This part-time position will be based across our libraries in Epping and North Weald, working 18.5 hours per week, including Saturdays.The successful candidate will have excellent customer service skills and experience of working with IT systems. A driving licence is desired but not...

  • Volunteer Car Driver

    4 weeks ago

    Epping, Essex, United Kingdom East of England Ambulance Service Full time

    At the East of England Ambulance Service, we are seeking a reliable and compassionate Volunteer Car Driver to join our team of dedicated individuals who provide patient transport services in Cambridgeshire, Bedfordshire, Hertfordshire, North, and West Essex.Main Responsibilities:Collect patients from their homes, ensuring they have their appointment cards,...

  • Holiday Advisor

    4 weeks ago

    Epping Forest, Essex, United Kingdom Jewson Full time

    Do you have a passion for sales and enjoy working in a varied, customer facing role in a fast paced environment? Jewson , a leading building materials distributor in Northern Europe, is on the hunt for an Internal Sales Advisor to join the team in our Ongar branch, who's as passionate about great service as we are. We provide a fulfilling and...

  • Wills, Trusts Probate – Tax Trusts Advisor

    3 weeks ago

    Epping, United Kingdom CV-Library Full time

    Wills, Trusts & Probate – Tax & Trusts Advisor Summary of Role The ideal candidate will have a minimum of 2 years’ experience in Tax & Trust Administration, with an understanding of the fundamental principles of inheritance tax, capital gains tax and income tax in relation to Discretionary, Life Interest, and Bare Trusts (ATT, CTA, or TEP...

  • Customer Assistant

    6 months ago

    Epping, United Kingdom Marks & Spencer Full time

    Customer Assistant - Temporary Position Shift Patterns Vacancy 1: Sunday 09:15 - 1800 Vacancy 2: Saturday 13:15 - 22:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes...

  • Wills, Trusts Probate – Tax Trusts Advisor

    3 weeks ago

    Epping, United Kingdom Law Staff Legal Recruitment Ltd Full time

    Wills, Trusts & Probate – Tax & Trusts AdvisorSummary of RoleThe ideal candidate will have a minimum of 2 years’ experience in Tax & TrustAdministration, with an understanding of the fundamental principles of inheritance tax,capital gains tax and income tax in relation to Discretionary, Life Interest, and Bare Trusts(ATT, CTA, or TEP qualifications are...

  • Customer Team Member

    5 months ago

    Epping, United Kingdom Coop Full time

    **Customer Team Member** Location: 54-56 High Road, North Weald, CM16 6BY Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (until 10.30pm) and weekends, to be discussed at interview Full training...