Service Administrator

5 months ago


Epping, United Kingdom Peopletech Recruitment Services Ltd Full time

**Job: Service Administrator**

**Location: Epping**

**Hours: 37.5 hours per week Monday - Friday**

**Contract: Perm**

**Overall purpose of the position**

Assist primarily the Service Department in an administrative capacity.

**Main Duties**
- Raising Contractual maintenance quotes and ensuring these are sent in a timely manner.
- Organisational skills a must regarding managing your inbox and customers responses.
- General administration duties which could include invoicing; faxing; scanning; filing.
- First port of call for incoming telephone calls into Eagle.
- Raising jobs in EFACS, 2serv (soon to be closed), including callouts for breakdowns; and routine service visits when required.
- Allocating the Engineers visits onto 2serv.
- Proactive continual and effective communication with customers in the most appropriate manner.
- Taking payment via Credit / Debit Card facility.
- Creating new sites onto EFACS 2serv (soon to be closed).
- Use electronic knowledge systems appropriately: EFACS; 2serv; Sage; Word; Excel; Outlook and the Internet.
- Ensure the compliance of company procedures, such as Health and Safety; Environmental; Quality for all areas under your direct control.
- Housekeeping of all elements including premises, people, equipment and vehicles to the highest possible standard in order to portray a professional image.
- Display a proactive, can-do attitude within the organisation, with a culture of right first time and ownership of problems.
- Willingly carry out other duties deemed appropriate by the company.

**General Terms**
- As per your offer letter of employment, any subsequent correspondence and the contract of employment particulars.
- In line with the Company Handbook.

**Key Result Areas and Performance Measures**
- Administration accuracy and timeliness.
- Quality in all areas, such as cleanliness and tidiness.
- Housekeeping.
- Client feedback.
- Contributing to the development of new ideas through continuous improvement

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Epping, Essex: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative experience: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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