Service Administrator
6 months ago
**Job: Service Administrator**
**Location: Epping**
**Hours: 37.5 hours per week Monday - Friday**
**Contract: Perm**
**Overall purpose of the position**
Assist primarily the Service Department in an administrative capacity.
**Main Duties**
- Raising Contractual maintenance quotes and ensuring these are sent in a timely manner.
- Organisational skills a must regarding managing your inbox and customers responses.
- General administration duties which could include invoicing; faxing; scanning; filing.
- First port of call for incoming telephone calls into Eagle.
- Raising jobs in EFACS, 2serv (soon to be closed), including callouts for breakdowns; and routine service visits when required.
- Allocating the Engineers visits onto 2serv.
- Proactive continual and effective communication with customers in the most appropriate manner.
- Taking payment via Credit / Debit Card facility.
- Creating new sites onto EFACS 2serv (soon to be closed).
- Use electronic knowledge systems appropriately: EFACS; 2serv; Sage; Word; Excel; Outlook and the Internet.
- Ensure the compliance of company procedures, such as Health and Safety; Environmental; Quality for all areas under your direct control.
- Housekeeping of all elements including premises, people, equipment and vehicles to the highest possible standard in order to portray a professional image.
- Display a proactive, can-do attitude within the organisation, with a culture of right first time and ownership of problems.
- Willingly carry out other duties deemed appropriate by the company.
**General Terms**
- As per your offer letter of employment, any subsequent correspondence and the contract of employment particulars.
- In line with the Company Handbook.
**Key Result Areas and Performance Measures**
- Administration accuracy and timeliness.
- Quality in all areas, such as cleanliness and tidiness.
- Housekeeping.
- Client feedback.
- Contributing to the development of new ideas through continuous improvement
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Epping, Essex: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Administrative experience: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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