Retail Customer Service

7 months ago

Epping, United Kingdom Ladbrokes Full time

**About The Role**:
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.

Are you ready to launch a winning career?

**What you will do**
- **Deliver outstanding customer service.**:

- **Always urging safer gambling.**:

- **Process customer transactions including cash handling.**:

- **Help demonstrate our betting terminals and gaming machines to customers.**:

- **Handle customer complaints or concerns with empathy and problem-solving skills.**:

- **Work towards defined targets and goals.**:

- **Maintain high shop standards.**

**Who you are**
- **You must be 18 years of age or over to work in one of our betting shops.**:

- **Passion for delivering great customer service**:

- **Do you enjoy building strong relationships and can you communicate effectively?**:

- **Self-motivated and proactive.**:

- **Are you happy to work alone or as part of team?**:

- **Ability to deal with challenging situations in a calm and professional manner.**

**Working patterns**

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.

**What we offer**

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:

- **Pension Scheme and annual ShareSave.**:

- **Discounts with hundreds of retailers through Entain Deals.**:

- **Healthcare and wellbeing support.**:

- **Development opportunities.**

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging, and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join the Entain family, it’s your game. So let’s win together.

CustomerService #Cashhandling #Retail

**About The Company**:
We’re Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

**Diversity and inclusion at Entain**

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.

**Wellbeing at Entain**

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

**Marketing Priority**: 4

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