Customer Service Agent

7 days ago


Epping Green, United Kingdom Huntress Full time

Customer Service Agent Are you a customer focused individual who consistently works to a high level of service?
We are supporting a well-established company based in Waltham Abbey with recruiting for a Customer Service Agent on a permanent basis.
The salary is paying £25k per annum and the hours are Monday to Friday, 9am-5:30pm.
This is an office-based position and full training will be provided.
You must be available to start immediately or within 1 week notice.
Duties will include: Handling both inbound and outbound calls from new and existing customers Managing an inbox and responding to email queries regarding debt repayment Processing, negotiating, and agreeing payments for customers Logging calls and updating notes and account details onto the database Supporting general office ad hoc tasks to when required to ensure smooth running of the office This role involves dealing with customers debt and personal reasons so you must be empathetic and can handle difficult calls.
You must have previous contact centre environment, with strong attention to detail and good IT skills using Microsoft Word, Excel, Outlook, etc.
If you are a quick learner who enjoys talking to people, then this is the role for you
Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation.



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