Service Coordinator

5 months ago


Epping, United Kingdom Concept Full time

**Service Coordinator (Fire & Security) - £33k - Essex**

**Main duties;**
- Logging information onto our CRM system and maintaining accurate records.
- Ordering parts and equipment for jobs, issuing purchase orders and tracking deliveries.
- Booking appointments with clients and scheduling engineers.
- Sending job sheets to clients and requesting purchase orders.
- Monitoring ongoing jobs and ensuring engineers complete all required job sheets.
- Liaising with sub-contractors on booking jobs, completing works, kit requirements etc.
- Producing quotations for remedial works.
- Assisting in the production of RAMS and OM documentation where necessary.
- Assisting operation manager with compliancy audits.
- Calculating cost of reactive jobs and liaising with accounts to ensure invoices are issued.
- Building relationships with clients.
- Working towards targets to achieve SLA’s.

**Skills/Experience required;**
- Previous use of SimPro or similar CRM system would also be advantageous
- Previous experience in a Service Desk environment is essential
- Knowledge of Fire & Security systems would be highly advantageous
- Excellent written and oral communication skills
- Polite telephone manner and the ability to provide a high level of customer service
- Ability to solve logístical problems to drive efficiency with Engineer schedules
- Proficient use of Microsoft Office
- Exceptional attention to detail
- Solid organisational skills including time management and multi-tasking abilities
- Flexibility and adaptability to juggle a range of different tasks
- Capable of interpreting customer technical queries and communicating information to engineers
- Must drive due to office location - no direct links to public transport

**Job Types**: Full-time, Permanent

**Salary**: £33,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Ability to commute/relocate:

- Epping: reliably commute or plan to relocate before starting work (required)

**Experience**:

- SimPro: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person


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