System Head of Integrated Transfer of Care

3 weeks ago

Epping, United Kingdom Essex Partnership University NHS Foundation Trust Full time

Service Delivery Coordination of system flow and discharge pathways P1, P2 and P3 as part of the Transfer of Care Hub functions within Hertfordshire and the West Essex Care Coordination Centre Engagement in system escalation calls, deputising for the Deputy Director of Care Coordination and other senior system leaders as required. Lead on system discharge meetings, ensuring that agreed actions are implemented and maintaining daily briefings to the Operational leads across the system. Creating a culture of trust and collaborative working to help reduce handoffs and duplication To identify the key blockages to effective discharge and to manage a programme of work to ensure that those blockages both internally and externally are addressed. To provide senior oversight on the management of complex cases in order to reach fast resolution.

This will involve partnership working and rapid problem solving with families and partner organisations. To ensure a good understanding of the local resources across West Essex and Hertfordshire to enable expedited appropriate support. To provide visible leadership for areas of responsibility and clinical services and create a climate which encourages teamwork, partnership working, maximises individual potential and stimulates innovation To provide a structure within which the sharing of information/responsibilities/ feedback is managed across the different organisations working within the transfer of care hubs/Care Coordination Centre i.e., social care, community services, voluntary services, acute hospital. To monitor and review complex data streams and report performance in relation to discharge and delays at all levels across all dimensions of care and delivery To facilitate multidisciplinary team meetings on the wards, ensuring that the discharge planning process starts on admission and early referrals to the multidisciplinary team are made.
- and super
- stranded outcomes), and address any blockages to effective flow.

Provide high quality professional leadership and advice and guidance to the discharge team and system partners, on all complex and potentially sensitive discharge issues. Be familiar with the respective pressures within each of the organisations and support the daily management of these through prioritisation of work, sharing of timely information and regular feedback to the operational teams. Managerial Direct line management responsibilities of Transfer of Care Team. This will require both direct line management as well as matrix working across teams in the system who contribute to discharge.

Responsibility for objective setting, regular 1-2-1 meetings and mid-/year-end appraisals. Ensure effective rostering of staff to cover capacity and demand requirements over operational hours. Ensure that the discharge team are supported and enabled to effectively support, advise and develop ward staff in relation to discharge best practice. Ensure all staff are trained and, have access to on-going learning and development to fulfil their roles.

Ensure all staff are regularly offered access to health and well-being support. Within the parameters of matrix working, direct activity and refer issues of performance to organisational line management. Therefore, ensuring the highest professional standards of practice and patient care are achieved

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