Ambulance Care Assistant

6 days ago

Epping, Essex, United Kingdom East of England Ambulance Service Trust Full time

We are currently looking for enthusiastic and passionate Ambulance Care Assistants to transport our patients, who are frail or need specialist assistance, to and from appointments at hospitals, treatment centres and other similar facilities.

If you have experience of caring for people with proven customer care and communication skills with the public, then we would like to hear from you

Applications for this vacancy will be to work across West Essex (Epping area)

Every day is different as an ACA and you could really make a difference to our patients.


The role of the Ambulance Care Assistant involves the transportation of non-urgent patients to and from health/social care premises and private residences.

This is a responsible role which requires a professional and caring attitude, as well as teamwork.


You will work in a team of two, or on your own, undertaking duties in a variety of vehicle types.

You need a full UK manual car driving licence, with one years driving experience.
(Please note that a maximum of 3 penalty points will be considered for a minor motoring offence only.)

Your role with EEAST PTS would start with a 3 week paid training course (Monday - Friday).

The training involves clinical training to be a 'First Person on Scene', patient transport driver training, and a full uniform is provided.

You MUST be able to commit to undertaking the training course as outlined above

We deliver Patient Transport Services in Cambridgeshire, Bedfordshire, Hertfordshire, North and West Essex.

Our vision is underpinned by four goals:

  • Be an exceptional place to work, volunteer and learn.
  • Provide outstanding quality of care and performance.
  • Be excellent collaborators and innovators as system partners.
  • Be an environmentally and financially sustainable organisation.


We will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated.

Working for Patient Transport Services at East of England Ambulance Services NHS Trust (EEAST) you will also be eligible for the following benefits:

  • Pay enhancement for out of hours shift working
  • 5% Fringe payment for High-Cost Areas
  • NHS Pension Scheme
  • Free onsite parking
  • Minimum of 27 days annual leave + 8 days bank holiday (increasing with years of service)
  • Occupational Health services including a 24hr Employee Assistance Program, mental health and wellbeing, legal and financial service
  • Staff support networks including BAME, LGBTQ+, Multi Faith and All Women in EEAST
Detailed job description and main responsibilities

  • Maintain an appropriate level of care for patients, relevant to their condition. This includes recognition of when additional skills or support may be needed.
  • Record, process and share information / paperwork regarding patient condition, care undertaken and observations to all appropriate healthcare partners.
  • Adhere to Trust policy in respect of the control of confidential information as outlined within the data protection act and the Caldicott principles.
  • Drive a range of vehicles in a manner appropriate to the patient's condition and in accordance with Trust approved training criteria.
  • Complete all relevant operational documentation, e.g. daily routine vehicle checks, patient listings and other information in accordance with Trust policy and ISO9001:2008 requirements.
  • Maintain the vehicle in a sanitary condition in line with health & safety, clinical waste management, occupational health, ISO9001:2008 and clinical directorate guidelines. Ensure that all health and safety and policy is adhered to within the working environment, whether within the Trust's premises or at treatment centres.
  • Maintain clear and regular communication with the Ambulance Liaison Office and other Healthcare professionals / colleagues, in line with agreed protocols, e.g. ISO and Caldicott. Ensure that the needs of the patient are met and operational efficiency and effectiveness is maintained.
  • Assist patients in their homes, both prior to and after transportation, ensuring they have their basic needs catered for and their homes are safe. This includes measuring, highlighting and reporting areas of risk in line with Trust risk assessment procedures.
  • Physically manoeuvre and / or lift patients, including the use of Trust supplied carrying aids, in circumstances where patients are unable to manage alone, after undertaking a manual handling risk assessment e.g. up and down stairs and within restricted spaces.
  • Ensure that patients are taken to and collected from the agreed treatment area within the hospital or centre in a timely basis.
  • Provide any clinical assistance to the authorised level of competence in all circumstances that require it.
  • Participate in equipment trials, working parties and highlighting ar

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