System Head of Integrated Transfer of Care

1 week ago

Epping, Essex, United Kingdom Essex Partnership University NHS Foundation Trust Full time

The post holder will take a lead role in the development and management of a fully integrated multi-disciplinary Transfer of Care Hub (ToCH) which will support both West Essex and Hertfordshire flow for The Princess Alexandra Hospital Trust.

The post holder will also have oversight and responsibility for the transfer of care of adults from Cambridge University Hospital Trust (CUHT), Barts Health NHS Trust (BHT), Mid & South Essex Foundation Trust (MSEFT) as well as Hertfordshire Community Trust (HCT) and EPUT community hospitals.


The post holder will:


Provide effective leadership and direction whilst managing a rapidly changing environment to meet the diverse needs of all stakeholders, staff, and the people of Hertfordshire and West Essex.

Quickly build credibility & excellent relationships at all levels internally and externally & utilise these to ensure sound decisions are made in all aspects of transformation & service delivery.

Plan and organise the multiple transfer of care function to ensure that any blockages which impact on the prompt discharge of patients, particularly as they cross organisational boundaries, are unblocked and that new processes/procedures are implemented to ensure that a seamless discharge service is maintained

Act as a point of escalation for staff within the service to ensure smooth delivery of service(s) as well as addressing any operational issues impacting on service deliverability.

Interpret and develop national policy relating to discharge and transfer of care on behalf of the system proposing options and recommendations for agreement by system partners.

Engage, support, and develop high performing teams; promoting effective structures and processes and a culture of delivery and collective working and have line management responsibility across multiple teams and will hold budgetary responsibilities within their portfolio

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
Season Ticket Loans

NHS discounts for staff

Excellent Training facilities and opportunities

Buying and Selling annual leave scheme

The opportunity to work bank shifts and expand knowledge and experience in other areas

Salary Sacrifice schemes including lease cars and Cycle to Work

Day One Flexible Employer

Join our Staff bank

What is Staff Bank?


Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings.

Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.


All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.


If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Service Delivery

Coordination of system flow and discharge pathways P1, P2 and P3 as part of the Transfer of Care Hub functions within Hertfordshire and the West Essex Care Coordination Centre

Engagement in system escalation calls, deputising for the Deputy Director of Care Coordination and other senior system leaders as required.

Lead on system discharge meetings, ensuring that agreed actions are implemented and maintaining daily briefings to the Operational leads across the system.

Creating a culture of trust and collaborative working to help reduce handoffs and duplication

To identify the key blockages to effective discharge and to manage a programme of work to ensure that those blockages both internally and externally are addressed.

To provide senior oversight on the management of complex cases in order to reach fast resolution. This will involve partnership working and rapid problem solving with families and partner organisations.
To ensure a good understanding of the local resources across West Essex and Hertfordshire to enable expedited appropriate support.
To provide visible leadership for areas of responsibility and clinical services and create a climate which encourages teamwork, partnership working, maximises individual potential and stimulates innovation

To provide a structure within which the sharing of information/responsibilities/ feedback is managed across the different organisations working within the transfer of care hubs/Care Coordination Centre - i.e., social care, community services, voluntary services, acute hospital.

To monitor and review complex data streams and report performance in relation to discharge and delays at all levels across all dimensions of care and delivery

To facilitate multidisciplinary team meetings on the wards, ensuring that the discharge planning process starts on admission and early referrals to the multidisciplinary team are made.

Ensure regular and appropriate eng

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