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Customer Engagement Executive

4 weeks ago

Leatherhead, United Kingdom IQVIA Full time

We are currently recruiting for a Customer Engagement Executive to join a fast-growing technology firm and SaaS provider in the healthcare space.

As a Customer Engagement Executive, you will help develop strong and enduring relationships with customers to drive the uptake of the company’s product portfolio including a newly launched data platform.

We are looking for someone who is passionate to help grow this product with our core product customer base. You will need to quickly understand how the product works, working closely with our client services team to increase customer engagement and support client relationships.

This role follows hybrid working and will require you to be in the Leatherhead office for at least 1-3 days per week.

**We are looking for someone with**:

- 2-3 years’ experience in a customer-facing role.
- Demonstrable experience in developing client-focused, differentiated and achievable solutions.
- Presenting SaaS, Data and/or subscription services.
- Educated to degree level or equivalent experience.
- Excellent PowerPoint presentation skills.
- Ability to talk confidently and present a variety of products/services at executive level.
- Experience working in regulated markets (desirable)
- Experience with a CRM e.g Hubspot and/or customer support software (desirable)

**The benefits**:

- A fun, supportive and inclusive culture - the opportunity to work with, and learn from, some great people.
- Ongoing training in software, including accreditations, and in the UK pharmaceutical industry.
- Medical insurance, life insurance and pension contribution
- Discounts on gym membership, discounts with retailers.
- 25 days holiday per annum.

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Company pension
- Gym membership
- Private dental insurance
- Private medical insurance
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

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