Meeting & Events Operative

5 months ago

Windsor and Maidenhead, United Kingdom CBRE Full time

To work in an operational role dedicated to Meeting Room and Event services whilst also supporting the wider Facilities Department as a whole. This is a Monday to Friday role working 40 hours per week with a 1 hour unpaid lunch break. Likely shift times are 07:00 - 16:00, Monday - Friday.
- Provide support to the AFM and ensure that contractual commitments are met and exceeded, e.g. SLAs/KPIs.
- To deliver the day to day management of the Meeting Room and Events services, monitoring / making / amending bookings, liaising with meeting organisers, discussing requirements, physically setting up and breaking down meeting room layouts.
- Ensure you have a daily schedule of all meetings and events taking place, stopping by at the start to offer any assistance, arriving on time to ‘turn’ any rooms throughout the day for different layouts, and managing your time appropriately to ensure all meeting rooms are set-up and ready as required.
- To be the ‘Meeting Room Champion’, understanding how all IT equipment functions, reporting any faults and ensuring a resolution is met, understanding different layout options and what is achievable to advise customers accordingly.
- To ensure every meeting room is presented in a professional manner, clean and tidy, furniture arranged as per standard layout, floor boxes in place, whiteboards cleaned, cables managed & secured appropriately, stock levels of items such as flipcharts & pens are maintained, all engineering (fabric or electrical) faults and IT faults are reported and completed.
- To build relationships with key client representatives such as Executive / Team Assistants and those who are ‘top bookers’ of meeting spaces, in order to understand their needs and requirements for important events such as Board Meetings, Financial Results and Graduate Assessment Centres.
- Ensure that break-out and collaboration spaces on the office floors and general areas are well maintained, re-arranging furniture after use, checking screens are functioning & connectors are available, whiteboards are cleaned, stationery is available.
- To support with any special events that the client may wish to run, meeting with organisers and confirming how the wider Facilities Team can support.
- To remain flexible in your approach understanding there may be occasional need to arrive early / work later in order to meet business needs.
- To ensure that hazards are being reported through the correct process and are made safe and resolved.
- Ensuring business policies and processes are effectively supported and followed within the contract.
- Support CBRE colleagues within all areas of the operational activities, also providing cover during periods of leave or sickness absence.
- Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is supported across both CBRE services and sub-contractors activities.
- Actively participate in training, development and self-learning.
- Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
- To undertake any other reasonable requests/tasks as requested by the Management Team and/or the client.
- Promoting and maintaining the CBRE RISE values

**Job Types**: Full-time, Permanent

**Salary**: Up to £28,000.00 per year

**Benefits**:

- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- using Outlook, Excel and Word: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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