Hotel Receptionist/reservationist
6 months ago
**Wivenhoe House Hotel**, a 4 star country house hotel, comprises a combination of 40 luxury suites and bedrooms, a 110 cover Brasserie and 120 cover banqueting and conference facilities.
We now require a professional customer-focused individual to join our friendly Front of House Reception team on a fixed term, part time contract of 6 months. **If part-time the role will be based on 16 hours split over two 8 hour shifts worked as a mixture of early and late on a rota basis - flexibility is required (this means weekend shifts are part of the role).**
The role is guest facing will include responding to enquiries, taking reservations and checking guests in and out.
**Previous experience within the hospitality industry is desirable** and you will need to be highly organised with a smart and professional demeanour. You will need to be IT literate and have experience of working with booking systems. You will also have past experience of training staff and be enthusiastic about working with the students of Edge Hotel School.
**Duties of the Post**:
- Ensure that guests are greeted, checked in and allocated rooms promptly and courteously
- Liaise with Housekeeping to ensure that rooms have been serviced and are ready for arriving guests in a timely manner
- Ensure that all charges are correctly entered on the guests bill and that this is up to date at all times
- Check out guests effectively following the hotels procedure
- Ensure that all enquiries, messages and concierge enquiries are dealt with courteously and efficiently
- Mentor and coach Edge Hotel School students to ensure they maximise their training in Front of House
- Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
- Provide systems reports, as required, for housekeepers and management
- Ensure that the hotel entrance is easily accessible to cars and taxis at all times
- Any other duties as may be assigned from time to time by the General Manager or his/her nominee.
**Skills/Experience Required**:
- Experience in guest services, reception or concierge setting
- IT literate with experience of using computerised booking systems
- Experience of training/coaching new staff
- Ability to convey information effectively both orally and in writing to guests, colleagues and students
- Professional demeanour and the ability to engage effectively with customers and students
- Highly organised with a flexible approach to work
- This role is shift based on a notional 40 hours per week (worked 5 over 7) and includes a mixture of early and late shifts including weekend work. If part time a minimum of 16 hours split over two shifts will be required.
**Job Types**: Part-time, Permanent
Pay: £12.00 per hour
Expected hours: 16 per week
**Benefits**:
- Childcare
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
Supplemental pay types:
- Tips
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Hotel Reception: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
-
Reservationist
7 months ago
Colchester, United Kingdom Surya Hotels Full timeDo you have a great phone manner and love talking to people? Can you help people solve problems? Are you confident and accurate making bookings on line? We are looking for successful Hotel **Reservationists-** to take bookings over the telephone, guiding our guests and clients through their queries as first contact resolution. The centralised reservations...
-
Receptionist/ F&b
6 months ago
Colchester, United Kingdom Brook Red Lion Hotel Full timeWe are looking for Receptionist to join our Front Desk Team who can also assist in the F&B service in the restaurant. The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel reception area staff...
-
Receptionist
6 months ago
Colchester, United Kingdom Premier Inn Full timeWe're currently recruiting in our Colchester (A12) Premier Inn. Working 8 hours per week, paying up to £11.79 per hour. **Receptionist - Colchester (A12) Premier Inn - Hotel** Come and be a Receptionist at Premier Inn in Colchester (A12). As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help...
-
Spa Receptionist
7 months ago
Colchester, United Kingdom Stoke by Nayland Hotel, Golf & Spa Full timeStoke by Nayland Resort has an exciting opportunity for a Spa Receptionist to join their team at Peake Spa. **Responsibilities**: - Maintaining good communication skills, whether face-to-face, on the telephone or in writing - Attending work punctually, as required by pre-arranged rota or as directed by your manager from time to time, properly attired and...
-
Hotel Receptionist
7 months ago
Colchester, United Kingdom Wivenhoe House Hotel Full time**Wivenhoe House Hotel**, a 4 star country house hotel, comprises a combination of 40 luxury suites and bedrooms, a 110 cover Brasserie and 120 cover banqueting and conference facilities. We now require a professional customer-focused individual to join our friendly Front of House Reception team on a fixed term, part time contract of 6 months. **If...
-
Spa Receptionist
7 months ago
Colchester, United Kingdom STOKE BY NAYLAND HOTEL, GOLF AND SPA Full timeStoke by Nayland Resort has an exciting opportunity for a Spa Receptionist to join their team in Peake Spa. **Responsibilities**: - Maintaining good communication skills, whether face-to-face, on the telephone or in writing - Attending work punctually, as required by pre-arranged rota or as directed by your manager from time to time, properly attired and...
-
Receptionist - Resort Spa
6 months ago
Colchester, United Kingdom Stoke by Nayland Resort Full timeStoke by Nayland Resort has an exciting opportunity for a Spa Receptionist to join their team in Peake Spa. **Responsibilities**: - Maintaining good communication skills, whether face-to-face, on the telephone or in writing - Attending work punctually, as required by pre-arranged rota or as directed by your manager from time to time, properly attired and...
-
Peake Spa Front Desk Associate
4 weeks ago
Colchester, Essex, United Kingdom Stoke by Nayland Hotel, Golf & Spa Full timeAbout the JobWe are seeking a Spa Receptionist to join our team at Stoke by Nayland Hotel, Golf & Spa, working closely with the Peake Spa team to deliver exceptional guest experiences.The successful candidate will be responsible for managing front desk operations, ensuring seamless communication with guests and colleagues, and contributing to the delivery of...
-
Reception Team Member
4 weeks ago
Colchester, Essex, United Kingdom Stoke by Nayland Hotel, Golf & Spa Full timeAbout the RoleWe are seeking a skilled and friendly Spa Receptionist to join our Peake Spa team at Stoke by Nayland Hotel, Golf & Spa.As a member of our front desk team, you will be responsible for ensuring that all reception duties are carried out effectively and efficiently to maximize spa occupancy and provide a warm welcome to our guests.Job...
-
Night Reception/night Porter
7 months ago
Colchester, United Kingdom STOKE BY NAYLAND HOTEL, GOLF AND SPA Full timeStoke by Nayland Resort is looking for an experienced Night Receptionist/Night Porter to join the team on a full time basis. This is a hands-on role that would will suit a motivated individual who has a positive outlook and natural interest in learning new skills and being organised. You will be professional and friendly and always ready to provide our...
-
Spa Guest Services Coordinator
4 weeks ago
Colchester, Essex, United Kingdom Stoke by Nayland Hotel, Golf & Spa Full timeAbout UsStoke by Nayland Hotel, Golf & Spa is an exceptional destination for relaxation and recreation. Our Peake Spa team is dedicated to providing a world-class experience for our guests.We are seeking a highly motivated and customer-focused Spa Receptionist to join our team and contribute to our mission of delivering exceptional service.Key...
-
Receptionist
7 months ago
Colchester, United Kingdom The Essex Golf & Country Club Full timeOur clubs offer a warm and welcoming atmosphere, are set in beautiful locations and have an inspiring mix of facilities. Our clubs are a cut above. We are hugely proud of our facilities and the experiences that we offer, so we'll always make sure that everything is up to our standards. Regardless of the reason for their visit, our clubs are places that...
-
Receptionist
7 months ago
Colchester, United Kingdom The Essex Golf & Country Club Full timeOur clubs offer a warm and welcoming atmosphere, are set in beautiful locations and have an inspiring mix of facilities. Our clubs are a cut above. We are hugely proud of our facilities and the experiences that we offer, so we'll always make sure that everything is up to our standards. Regardless of the reason for their visit, our clubs are places that...
-
Customer Service And Sales Assistant
4 weeks ago
Colchester, United Kingdom Inc Recruitment Full timeCustomer service and sales assistant Are you tired of Hospitality and Bar Work?Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant?Are you fed up of having no social life, and having to work your life around...
-
Colchester, United Kingdom Inc Recruitment Ltd Full timeCustomer service and sales assistant Are you tired of Hospitality and Bar Work?Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant?Are you fed up of having no social life, and having to work your life around...
-
Customer service and sales assistant
4 months ago
Colchester, United Kingdom Inc Recruitment Ltd Full timeCustomer service and sales assistantAre you tired of Hospitality and Bar Work?Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant?Are you fed up of having no social life, and having to work your life around...
-
Front of House Team Leader
6 months ago
Colchester, United Kingdom Dragonfly- Colchester Full timeThis is a great opportunity to take on the next steps in your hospitality career and **lead a Front of House team with Surya Hotels, reporting to & working with the hotels’s management team to maximise guest experience.** In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘**_Ownership with Personality_**’...
-
Customer service and sales assistant
4 months ago
Colchester, CO1, Colchester, United Kingdom Inc Recruitment Ltd Full timeCustomer service and sales assistantAre you tired of Hospitality and Bar Work?Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant?Are you fed up of having no social life, and having to work your life around...
-
Customer service and sales assistant
4 months ago
Colchester, Essex, United Kingdom Inc Recruitment Ltd Full timeCustomer service and sales assistantAre you tired of Hospitality and Bar Work?Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant?Are you fed up of having no social life, and having to work your life around...
-
Sales and Customer Service Representative
2 weeks ago
CO, Colchester, Essex, United Kingdom CV-Library Full timeAs a highly sought-after sales and customer service professional, you will have the opportunity to work with one of the UK's fastest-growing sales and marketing companies. Our client represents some of the most well-known brands in the country and is currently expanding rapidly across the UK.About the RoleThis is an exciting opportunity for individuals who...