Hotel Receptionist/reservationist

7 days ago

Colchester, United Kingdom Wivenhoe House Hotel Full time

**Wivenhoe House Hotel**, a 4 star country house hotel, comprises a combination of 40 luxury suites and bedrooms, a 110 cover Brasserie and 120 cover banqueting and conference facilities.

We now require a professional customer-focused individual to join our friendly Front of House Reception team on a fixed term, part time contract of 6 months. **If part-time the role will be based on 16 hours split over two 8 hour shifts worked as a mixture of early and late on a rota basis - flexibility is required (this means weekend shifts are part of the role).**

The role is guest facing will include responding to enquiries, taking reservations and checking guests in and out.

**Previous experience within the hospitality industry is desirable** and you will need to be highly organised with a smart and professional demeanour. You will need to be IT literate and have experience of working with booking systems. You will also have past experience of training staff and be enthusiastic about working with the students of Edge Hotel School.

**Duties of the Post**:

- Ensure that guests are greeted, checked in and allocated rooms promptly and courteously
- Liaise with Housekeeping to ensure that rooms have been serviced and are ready for arriving guests in a timely manner
- Ensure that all charges are correctly entered on the guests bill and that this is up to date at all times
- Check out guests effectively following the hotels procedure
- Ensure that all enquiries, messages and concierge enquiries are dealt with courteously and efficiently
- Mentor and coach Edge Hotel School students to ensure they maximise their training in Front of House
- Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
- Provide systems reports, as required, for housekeepers and management
- Ensure that the hotel entrance is easily accessible to cars and taxis at all times
- Any other duties as may be assigned from time to time by the General Manager or his/her nominee.

**Skills/Experience Required**:

- Experience in guest services, reception or concierge setting
- IT literate with experience of using computerised booking systems
- Experience of training/coaching new staff
- Ability to convey information effectively both orally and in writing to guests, colleagues and students
- Professional demeanour and the ability to engage effectively with customers and students
- Highly organised with a flexible approach to work
- This role is shift based on a notional 40 hours per week (worked 5 over 7) and includes a mixture of early and late shifts including weekend work. If part time a minimum of 16 hours split over two shifts will be required.

**Job Types**: Part-time, Permanent

Pay: £12.00 per hour

Expected hours: 16 per week

**Benefits**:

- Childcare
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Hotel Reception: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Reservationist

    4 weeks ago

    Colchester, United Kingdom Surya Hotels Full time

    Do you have a great phone manner and love talking to people? Can you help people solve problems? Are you confident and accurate making bookings on line? We are looking for successful Hotel **Reservationists-** to take bookings over the telephone, guiding our guests and clients through their queries as first contact resolution. The centralised reservations...

  • Hotel Receptionist

    2 weeks ago

    Colchester, Essex, United Kingdom Wivenhoe House Hotel Full time

    Wivenhoe House Hotel, a 4 star country house hotel, comprises a combination of 40 luxury suites and bedrooms, a 110 cover Brasserie and 120 cover banqueting and conference facilities.We now require a professional customer-focused individual to join our friendly Front of House Reception team on a fixed term, part time contract of 6 months. If part-time the...

  • Receptionist/ F&b

    2 weeks ago

    Colchester, United Kingdom Brook Red Lion Hotel Full time

    We are looking for Receptionist to join our Front Desk Team who can also assist in the F&B service in the restaurant. The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel reception area staff...

  • Hotel Receptionist

    4 weeks ago

    Colchester, United Kingdom Wivenhoe House Hotel Full time

    **Wivenhoe House Hotel**, a 4 star country house hotel, comprises a combination of 40 luxury suites and bedrooms, a 110 cover Brasserie and 120 cover banqueting and conference facilities. We now require two professional customer-focused individuals to join our friendly Front of House Reception team on a fixed term, part time contract of 6 months. As...

  • Hotel Receptionist

    3 weeks ago

    Colchester, United Kingdom MILSOM HOTELS Ltd. Full time

    This position is for two days per week and the opportunity to volunteer for additional shifts as per the requirements of the business. Talbooth House & Spa is a luxury hotel in the Dedham Vale, it has 12 individually designed bedrooms and a destination Spa, which offers 6 treatment rooms, a outdoor swimming pool, sauna and hot tub. The reception team run...

  • Spa Receptionist

    4 weeks ago

    Colchester, United Kingdom Stoke by Nayland Hotel, Golf & Spa Full time

    Stoke by Nayland Resort has an exciting opportunity for a Spa Receptionist to join their team at Peake Spa. **Responsibilities**: - Maintaining good communication skills, whether face-to-face, on the telephone or in writing - Attending work punctually, as required by pre-arranged rota or as directed by your manager from time to time, properly attired and...

  • Hotel Receptionist

    4 weeks ago

    Colchester, United Kingdom Wivenhoe House Hotel Full time

    **Wivenhoe House Hotel**, a 4 star country house hotel, comprises a combination of 40 luxury suites and bedrooms, a 110 cover Brasserie and 120 cover banqueting and conference facilities. We now require a professional customer-focused individual to join our friendly Front of House Reception team on a fixed term, part time contract of 6 months. **If...

  • Receptionist

    4 days ago

    Colchester, United Kingdom Premier Inn Full time

    We're currently recruiting in our Colchester (A12) Premier Inn. Working 8 hours per week, paying up to £11.79 per hour. **Receptionist - Colchester (A12) Premier Inn - Hotel** Come and be a Receptionist at Premier Inn in Colchester (A12). As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help...

  • Receptionist

    2 weeks ago

    Colchester, United Kingdom Front Recruitment Full time

    ReceptionistColchester, ESSEX£27000Receptionist in Colchester, ESSEX needed. Join a vibrant corporate environment that blends reception, administrative duties, and customer service. This role is based in stunning offices with a friendly team, where you will welcome clients and visitors, handle reception responsibilities, and coordinate events. Ideal...

  • Spa Receptionist

    2 weeks ago

    Colchester, Essex, United Kingdom Stoke by Nayland Hotel, Golf & Spa Full time

    Stoke by Nayland Resort has an exciting opportunity for a Spa Receptionist to join their team at Peake Spa.Responsibilities: Maintaining good communication skills, whether facetoface, on the telephone or in writing Attending work punctually, as required by prearranged rota or as directed by your manager from time to time, properly attired and well turnedout...

  • Receptionist

    4 days ago

    Colchester, United Kingdom The George Hotel Full time

    This is a great opportunity to take on the next steps in your hospitality career and **be part of a hotel reception team with Surya Hotels, reporting to & working with the hotels Senior management team to maximise guest experience.** In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘**_Ownership with Personality_**’...

  • Receptionist

    2 weeks ago

    Colchester, Essex, United Kingdom Premier Inn Full time

    We're currently recruiting in our Colchester (A12) Premier Inn. Working 8 hours per week, paying up to £11.79 per hour.Receptionist - Colchester (A12) Premier Inn - HotelCome and be a Receptionist at Premier Inn in Colchester (A12). As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to...

  • Spa Receptionist

    4 weeks ago

    Colchester, United Kingdom STOKE BY NAYLAND HOTEL, GOLF AND SPA Full time

    Stoke by Nayland Resort has an exciting opportunity for a Spa Receptionist to join their team in Peake Spa. **Responsibilities**: - Maintaining good communication skills, whether face-to-face, on the telephone or in writing - Attending work punctually, as required by pre-arranged rota or as directed by your manager from time to time, properly attired and...

  • Night Porter/receptionist

    3 weeks ago

    Colchester, United Kingdom Best Western Rose & Crown Hotel - Colchester Full time

    This Position would suit a mature person that lives locally. A Night Porter / Receptionist / Bar / Cleaning is required to work at the Rose & Crown Hotel consisting of 39 Bedrooms. This position is meet and greet all guests to reception and Bar / Room Service with a helpful attitude. Experience of working within a busy, prestigious service orientated...

  • Night Receptionist

    4 weeks ago

    Colchester, United Kingdom Premier Inn Full time

    We're currently recruiting in our Colchester (Cowdray Avenue /A133) Premier Inn. Working 24 hours per week, paying up to £11.00 per hour. **Nights Receptionist** **HOTEL NAME: Colchester (Cowdray Avenue /A133) Premier Inn** **LOCATION: Colchester (CO1 1UT)** **HOURS: 24 hours per week** **SALARY: Up to £11.00 per hour** At Premier Inn, we do our hotel...

  • Nights Receptionist

    3 weeks ago

    Colchester, United Kingdom Premier Inn Full time

    We're currently recruiting in our Colchester Town Centre (Castle) Premier Inn. Working 24 hours per week, paying up to £10.80 per hour. **Nights Receptionist - 3 Months Fixed Term Contract** **HOTEL NAME: Colchester Town Centre (Castle) Premier Inn** **LOCATION: Colchester (CO1 1HY)** **HOURS: 24 Hours a week** **SALARY: Up to £10.80 an Hour At Premier...

  • Receptionist

    2 weeks ago

    Colchester, Essex, United Kingdom whitbread Full time

    We're currently recruiting in our Colchester (A12) Premier Inn. Working 8 hours per week, paying up to £ per hour. Receptionist – Colchester (A12) Premier Inn – Hotel Come and be a Receptionist at Premier Inn in Colchester (A12). As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help...

  • Receptionist

    2 weeks ago

    Colchester, United Kingdom Front of House Recruitment Full time

    ReceptionistColchester, ESSEX£26,500 to £27,000 Receptionist in Colchester, ESSEX needed. Join a vibrant corporate environment that blends reception, administrative duties, and customer service. This role is based in stunning offices with a friendly team, where you will welcome clients and visitors, handle reception responsibilities, and coordinate ...

  • Receptionist

    5 days ago

    Colchester, United Kingdom Front of House Recruitment Full time

    ReceptionistColchester, ESSEX£26,500 Receptionist in Colchester, ESSEX needed.  An exciting opportunity in a dynamic corporate environment involves a blend of reception, administration, and customer service. You'll work in fabulous offices with a friendly team, welcoming clients and visitors, managing reception duties, and organising events. Ideal...

  • Receptionist

    1 week ago

    Colchester, United Kingdom Front of House Recruitment Full time

    ReceptionistColchester£26,500 Receptionist in Colchester needed. This role will be covering a number of areas within a dynamic corporate environment. This amazing opportunity is working in fabulous offices in a team of friendly outgoing customer service experts.  This opportunity involves a mixture of reception, administration as well as providing...