Spa Receptionist

4 weeks ago


Colchester, United Kingdom Stoke by Nayland Hotel, Golf & Spa Full time

Stoke by Nayland Resort has an exciting opportunity for a Spa Receptionist to join their team at Peake Spa.

**Responsibilities**:

- Maintaining good communication skills, whether face-to-face, on the telephone or in writing
- Attending work punctually, as required by pre-arranged rota or as directed by your manager from time to time, properly attired and well turned-out in the company uniform, badge and accessories
- Being aware of, and adhering to, booking procedures as detailed in our department SOP
- Ensuring that all the department’s correspondence, paperwork, control, and accounting/billing procedures are prepared and completed to the required standard
- To account for all monies taken to ensure that daily takings are properly accounted for
- Maintaining good liaison and communications with management, the Hotel Reception team, Reservations, Sales and all other departments
- Ensuring all potential and actual guests receive a professional and welcoming experience, and that all queries and complaints are satisfactorily resolved
- Actively sell products and extra treatments as well as the hotel facilities where possible, converting enquiries into business
- Maintain thorough knowledge of Peake Spa and Peake Fitness, including rates, opening times and special offers
- Assist with management of the Spa & Gym diary to ensure all space is utilised effectively, thus achieving maximum occupancy
- Maintain good general IT skills, and deal promptly and properly with incoming mail

**Qualifications or Desired Skills**
- Will have a professional attitude and approach to work
- Have excellent organisational skills
- Have experience of working in a customer service environment
- Have excellent attention to detail and able to use
- Experience working in a fast-paced environment
- Have the ability to work alone and in a team
- Have a good telephone manner
- Be able to work under pressure
- Have the ability to multitask

**Additional information**:

- As part of the Spa team, you will be required to work varying shifts, including weekends. This role offers an excellent employee benefits package as well as 28 days holiday on a pro-rata basis. Due to our location, having your own transport is essential._

**SbN Staff Benefits**:

- **As well as offering a fun and friendly environment to work in, we also offer the following benefits to our team**:

- Discounted food and drink in our bars and restaurants
- Discounted hotel stays for yourself, friends and family
- Employee Assistance Programme
- Training and development opportunities
- Free on-site parking
- Discounted golf and leisure club membership


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