Spa Receptionist

Stoke by Nayland Resort has an exciting opportunity for a Spa Receptionist to join their team in Peake Spa.

**Responsibilities**:

- Maintaining good communication skills, whether face-to-face, on the telephone or in writing
- Attending work punctually, as required by pre-arranged rota or as directed by your manager from time to time, properly attired and well turned-out in the company uniform, badge and accessories.
- Ensuring all potential bookings are maximised, thus increasing and maintaining budgetary spa figures whilst achieving average room rates through sound management practices.
- Ensuring that all the department's correspondence, paperwork, control, and accounting/billing procedures are prepared and completed to the company standard of presentation and accuracy required.
- For all floats and to account for all monies taken to ensure that daily takings are banked properly.
- Maintaining good liaison and communications with management, the Hotel Reception team, Reservations, Sales and all other departments.
- Ensuring all potential and actual guests are receive a professional and welcoming experience, and that all queries and complaints are satisfactorily resolved.
- Actively sell all products and extra treatments as well as the facilities of the hotel where possible, converting enquiries into business.
- Having thorough knowledge of Peake Spa and Peake Fitness, including rates, opening times and special offers.
- Management of the Spa & Gym diary to ensure all space is utilised effectively, thus achieving maximum occupancy.
- To maintain good general IT skills, and deal promptly and properly with incoming mail.

**Qualifications or desired skills**
- Will have a professional attitude and approach to work.
- Have excellent organisational skills.
- Have experience of working in a customer service environment.
- Have excellent attention to detail and able to use.
- Experience working in a fast paced environment.
- Have the ability to work alone and in a team.
- Have a good telephone manner.
- Be able to work under pressure.
- Have the ability to multitask.

**Additional Information -**_As part of the Spa Team you will be required to work varying shifts ,including weekends. This role offers an excellent employee benefits package as well as 28 days holiday on a pro-rata basis. Due to our location, having your own transport is essential._

**Job Types**: Full-time, Part-time
Part-time hours: 24-40 per week

**Salary**: Up to £10.42 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site gym
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Colchester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person