Receptionist - Resort Spa

6 months ago


Colchester, United Kingdom Stoke by Nayland Resort Full time

Stoke by Nayland Resort has an exciting opportunity for a Spa Receptionist to join their team in Peake Spa.

**Responsibilities**:

- Maintaining good communication skills, whether face-to-face, on the telephone or in writing
- Attending work punctually, as required by pre-arranged rota or as directed by your manager from time to time, properly attired and well turned-out in the company uniform, badge and accessories.
- Being aware of, and adhering to, booking procedures as detailed in our department SOP
- Ensuring that all the department's correspondence, paperwork, control, and accounting/billing procedures are prepared and completed to the required standard
- To account for all monies taken to ensure that daily takings are properly accounted for.
- Maintaining good liaison and communications with management, the Hotel Reception team, Reservations, Sales and all other departments.
- Ensuring all potential and actual guests receive a professional and welcoming experience, and that all queries and complaints are satisfactorily resolved.
- Actively sell products and extra treatments as well as the facilities of the hotel where possible, converting enquiries into business.
- Maintain thorough knowledge of Peake Spa and Peake Fitness, including rates, opening times and special offers.
- Assist with management of the Spa & Gym diary to ensure all space is utilised effectively, thus achieving maximum occupancy.
- Maintain good general IT skills, and deal promptly and properly with incoming mail.

**Qualifications or desired skills**
- Will have a professional attitude and approach to work.
- Have excellent organisational skills.
- Have experience of working in a customer service environment.
- Have excellent attention to detail and able to use.
- Experience working in a fast paced environment.
- Have the ability to work alone and in a team.
- Have a good telephone manner.
- Be able to work under pressure.
- Have the ability to multitask.

**As well as offering a fun and friendly environment to work in, we also offer the following benefits to our team,**
- Discounted food and drink in our bars and restaurants
- Discounted hotel stays for yourself, friends and family
- Employee Assistance Programme
- Training and development opportunities
- Free on-site parking
- Discounted golf and leisure club membership

**Additional Information -**_As part of the Spa team you will be required to work varying shifts ,including weekends. This role offers an excellent employee benefits package as well as 28 days holiday on a pro-rata basis. Due to our location, having your own transport is essential._

**Job Types**: Full-time, Part-time, Permanent

**Salary**: Up to £11.44 per hour

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person


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