Front of House Team Leader

7 months ago

Colchester, United Kingdom Dragonfly- Colchester Full time

This is a great opportunity to take on the next steps in your hospitality career and **lead a Front of House team with Surya Hotels, reporting to & working with the hotels’s management team to maximise guest experience.** In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘**_Ownership with Personality_**’ values.

With the openness of the venue our team work across multiple divisions, welcoming guests on reception, or at the bar and restaurant area. Your day, or evening, will be varied and allow for multiple responsibilities and tasks
- no 2 days are the same

The Dragonfly Colchester hotel offers a relaxing and comfortable place to stay whether travelling for business or leisure. With Colchester’s historic City Centre just a few minutes away and the beautiful Essex countryside close by, it’s the ideal base from which to explore the local area. Inside the Dragonfly Hotel in Colchester, you’ll find every amenity that’s required for our guests to feel like it’s a home from home in one of our 50 rooms, such as free WiFi, 43” flat screen TVs, ironing & tea and coffee making facilities and gloriously welcoming Hypnos beds. Our family hotel offers a personalized experience at an extremely affordable price.

To be a successful team/shift leader you will need;
- Proven experience as part of a Food & Beverage Team and or Reception, experience in a leadership or duty manager role is advantageous
- Thirst to drive and improve standards across all areas of our reception and food and beverage areas, with an eye for detail
- delivering best in class experiences with personality and warmth
- Ability to lead, inspire, train a team, and take responsibility whilst helping maintain high standards whilst being fair and consistent

Now you know what we are looking for in a **FOH Team Leader**, below is what we offer you:
**What we can offer you**:

- Access to Employee Assistance Programme - free and confidential support, helping our hospitality team and immediate family through any difficult times 24 hours a day, 7 days a week. including grants, counselling, guidance and more
- WageStream - we offer the ability to access your wages as you earn them, or save as you earn too
- Discounted meals & stays across all of the groups hotels around the UK
- A development programme to continue your rise to becoming a **“Hospitality Superstar”- **We love to promote from within our teams - including apprenticeships, accredited and professional training.
- Bike to work scheme
- Flexible working hours
- Inclusion in tronc scheme

**In return we ask for**:

- Lead service from the front - taking guests orders, serving food and drinks, taking payments and giving great service to customers
- Meet all site standards of service & lead the team to do the same leading to a great guest experience.
- Have a good understanding serving coffees, alcohol and wine to both a bar and restaurant environment, or recognised experience in a receptionist or similar role
- Opening and closing shifts, including cash ups and end of day sign offs
- Aid in developing & mentoring the Front of House team to deliver great service.
- A willingness to continue your development with both in-house and external training sessions.
- Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, Essex City or coastal resorts to picturesque Surrey villages.
Our hospitality family has a ‘best in class’ ethos to exceed our guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within.
We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.
Stay. Explore. Discover.

As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join the family

INDFOH

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