Front of House Assistant

5 months ago

Colchester, United Kingdom Surya Hotels Full time

This is a great opportunity to take the first steps in your hospitality career and **work as part of the Front of House Team within Dragonfly Hotel, **part of Surya Hotels**, reporting to & working with the Hotel's management team to maximise guest experience.**

In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘**_Ownership with Personality_**’ values.

The Dragonfly Colchester hotel offers a relaxing and comfortable place to stay whether travelling for business or leisure. With Colchester’s historic City Centre just a few minutes away and the beautiful Essex countryside close by, it’s the ideal base from which to explore the local area. Inside the Dragonfly Hotel in Colchester, you’ll find every amenity that’s required for our guests to feel like it’s a home from home in one of our 50 rooms, such as free WiFi, 43” flat screen TVs, ironing & tea and coffee making facilities and gloriously welcoming Hypnos beds. Our family hotel offers a personalized experience at an extremely affordable price.

To be a successful part of our **Front of House team, **working across Reception
- greeting guests and completing check in and check out, and the Restaurant and Bar
- including taking guest orders, preparing drinks, serving meals with table service, you will need;
- A positive, can do attitude towards all customers and other team.
- Thirst for knowledge toward learning all things food and drink related, learning about spirits, wines, cocktails and the “perfect serve” to each customer
- A willingness to learn about different food styles and service, learn the menus and understand how to explain each dish to a customers
- Confidence with systems
- tills, taking guest orders and completing check ins/out
- Great communicator that enjoys interacting with customers in a lively, fast paced environment

Now you know what we are looking for in a **Front of House Team Member**, below is what we offer you:
**What we offer you**:

- Access to Employee Assistance Programme - helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
- WageStream - we offer the ability to access your wages as you earn them, access to retail discounts or save as you earn too
- Discounted meals & stays across all of the groups hotels around the UK- up to 50% off
- A development programme to continue your rise to becoming a **“Hospitality Superstar”- **We love to promote from within our teams - including apprenticeships, accredited and professional training.
- Bike to work scheme
- Flexible working hours
- Inclusion in tronc scheme

**In return we ask for**:

- Give great service to guests - taking guests orders, serving food & drinks, taking payments and giving great service to customers
- Meet all site standards of service & work within the team leading to a great guest experience.
- Have/develop a good understanding serving coffees, alcohol and wine to both a bar and restaurant environment.
- Opening and closing shifts which will include weekends & bank holidays on a pro rata basis
- A willing to continue your development with both in-house and external training sessions.

As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us

INDFOH

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