Reservationist

Do you have a great phone manner and love talking to people? Can you help people solve problems? Are you confident and accurate making bookings on line?

We are looking for successful Hotel **Reservationists-** to take bookings over the telephone, guiding our guests and clients through their queries as first contact resolution.

The centralised reservations team work from our office near Ardleigh interchange
- just outside Colchester, in proximity to the A12/A120 junction.

Surya Hotels owns and operates 13 hotels and bars throughout East Anglia and Surrey. You might be familiar to with The George Hotel in Colchester City Centre, The Mill in Sudbury and Kingscliff in Holland on Sea, for example.

**Reservationists** will need;
- Fantastic telephone manner
- positive, understanding and naturally curious
- Experience with bookings systems
- preferably Guestline/ Rezlynx experience
- checking guests in/out, taking and amending bookings
- Ability to resolve queries, work methodically and document changes
- Upselling skills
- a natural salesperson
- always making the most of the subtle sales opportunities
- Thirst to learn and upskill
- learn more and act with initiative
- Understanding of phone-based work
- whilst we’re not a call centre 85% of the work is taking calls to resolve booking queries on our web based booking systems
- Confidence using online booking engines, outlook and other web based systems

The shift patterns will cover a variety of times across opening hours **8-8 Monday to Friday, 9-3 Saturdays**. Reservationists should be available to work a combination and variety of shifts.

In return for your passion to assist guests we offer you;
- Significant discount on restaurants and hotel stays within group
- up to 50% off
- Flexible working patterns
- Access to wages as you earn, or make savings through our Wagestream facility
- giving you financial education through webinars and healthchecks
- Access to supermarket and retail discounts
- Training and development opportunities including recognised qualifications, as well as promotion opportunities across the Group
- Bike to Work scheme
- Free and confidential 24/7 Support through difficult times for you and your family, through our Employee Assistance Programme

Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, Essex City or coastal resorts to picturesque Surrey villages.

Our hospitality family has a ‘best in class’ ethos to exceed our guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within.

We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.

Stay. Explore. Discover.

INDHEADOFFICE