Customer Technical Support Assistant
4 months ago
Zzoomm are looking for talented people to help roll out the Full Fibre network of the future. So come and work for rapidly expanding telecommunications company with nationwide ambitions.
If you are an experienced Customer Care Assistant looking to be part of a fantastic journey within a multifaceted and dynamic high-growth business, then we’d love to hear from you.
**The role of a Customer Tech Support Assistant**
As one of our dedicated and friendly **Customer Tech Support Assistants** you will be the person that represents Zzoomm to our customers, potential customers and other member of the public. You will work as part of our excellent Customer Care Team to help resolve queries, questions and conduct technical troubleshooting. Your role will centre around prioritising customer issues that may come via a variety of channels, taking ownership of such queries and progressing open cases to completion. This will all be done whilst keeping the customer up to date and delivering first rate customer satisfaction.
**You’ll know how to **
- Manage your workload in a busy customer care environment
- Respond to a variety of different enquiries
- Deal with questions surrounding technical troubleshooting
- Assist people in a way that uses language they understand
- Make customers feel valued and listened to
- Communicate across different departments to find answers
- Remain calm when dealing with stressed customers
- Work quickly but accurately when dealing with queries
**Previous experience of working for a broadband provider would be advantageous but is not compulsory.**
**What we offer**
- Up to £28,000 basic salary depending on skills and experience
- 15% discretionary bonus scheme
- Annual Leave - 25 days paid holiday + 1 day off for your birthday + bank holidays
- Pension - you pay 4.5% and Zzoomm pays 4.5% into your pension
- Life assurance 4 x basic salary
- Health cash plan so you can claim money back for essential health
- 24/7 access to an online doctor
- Exclusive offers and discounts from over 1000 popular retailers
Working with Zzoomm, you will learn new skills on the job, diversify your abilities and enjoy building a new future for the UK’s broadband network, one town at a time, and have a great time
Zzoomm have built a support network with the Armed Forces Community, to help those transition into civilian life. We have developed recruitment pathways which cater to those ex-forces personnel and reservists who meet the criteria advertised on our vacancies, to ensure progression within the selection process.
-
Customer Technical Support Assistant
5 months ago
Oxford, United Kingdom Zzoomm Plc Full timeZzoomm are looking for talented people to help roll out the Full Fibre network of the future, delivering the best broadband in Britain. Come and talk to us about joining a rapidly expanding telecommunications company with nationwide ambitions. If you are a team player, then you will fit right in at Zzoomm as we work together to build a great Full Fibre...
-
Technical Support Assistant
5 months ago
Oxford, United Kingdom Utilita Full time**Title**: Technical support Assistant **Department**:Canary Care **Location**:Oxford **Salary**:£25,105 Are you a customer focused individual with a passion for providing a first-class service? Do you pride yourself in going the extra mile? If so, we have a fantastic opportunity to join Canary Care where we provide and develop technology to give...
-
Customer Tech Support Assistant
5 months ago
Oxford, United Kingdom Zzoomm Plc Full timeZzoomm are looking for talented people to help roll out the Full Fibre network of the future. So come and work for rapidly expanding telecommunications company with nationwide ambitions. If you are an experienced Customer Care Assistant looking to be part of a fantastic journey within a multifaceted and dynamic high-growth business, then we’d love to hear...
-
Technical Support Specialist
2 weeks ago
Oxford, Oxfordshire, United Kingdom careers4a - Jobboard Full timeInternal Technical Support OpportunityThe Company:We are a leading provider of roofing solutions in the liquid sealants and coatings market, with a strong track record of excellence and a commitment to customer satisfaction.Our client focuses on delivering high-quality products and services, and we are seeking a skilled Internal Technical Support to join our...
-
Technical Support Engineer
4 months ago
Oxford, United Kingdom Agricultural and Farming Jobs Agency Full time**Technical Support Engineer** **Location of the Job**:Office-based role in Oxfordshire, with travel required throughout the UK. **Salary and Benefits**: - Paying between £35,000 - £40,000 basic salary depending on experience. - 20 Days Holiday plus Bank holidays (minimum). - Private health care. - Company pension scheme. - Excellent learning and...
-
Technical Support Specialist
5 days ago
Oxford, Oxfordshire, United Kingdom Purely Recruitment Solutions Full timeWe are seeking a skilled Technical Support Specialist to join our client based in Oxfordshire. As a key member of our customer support team, you will be responsible for conducting software training sessions to our end-user customers both online and in person.This is a full-time, hybrid role that involves visiting customers at their premises to install and...
-
Technical Assistant
4 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeThe post holder will be responsible for assisting with technical business support duties within Medical Physics & Clinical Engineering and Radiotherapy Physics. The role will involve implementing operational procedures and will require a high degree of organisational skills and a working knowledge of business management systems, providing support for...
-
Commercial Technical Support Specialist
3 weeks ago
Oxford, Oxfordshire, United Kingdom On Target Recruitment Ltd Full timeInternal Technical Support OpportunityThis is a fantastic chance to join a leading company in the roofing industry as an Internal Technical Support. Our client has a strong reputation for excellence and a proven track record in the market sector, providing high-quality roofing solutions and liquid sealants.The RoleAs an Internal Technical Support, you will...
-
Commercial Technical Support Specialist
3 weeks ago
Oxford, Oxfordshire, United Kingdom On Target Recruitment Ltd Full timeInternal Technical Support OpportunityThis is a fantastic chance to join a leading company in the roofing industry as an Internal Technical Support. Our client has a strong reputation for excellence and a proven track record in the market sector, providing high-quality roofing solutions and liquid sealants.The RoleAs an Internal Technical Support, you will...
-
Trainer & Customer Support
4 weeks ago
Oxford, United Kingdom CV-Library Full timeTrainer & Customer Support Oxfordshire Full time – Permanent Monday – Friday A competitive salary based upon experience We are currently recruiting for a Trainer & Customer Support to join our client based in Oxfordshire to join their customer support team. You will be responsible for conducting software training sessions to their end-user...
-
Commercial Technical Support Specialist
3 weeks ago
Oxford, Oxfordshire, United Kingdom On Target Recruitment Ltd Full timeInternal Technical Support OpportunityThis is a fantastic chance to join a leading company in the roofing industry as an Internal Technical Support. Our client has a strong reputation for excellence and a proven track record in the market sector, providing high-quality roofing solutions and liquid sealants.The RoleAs an Internal Technical Support, you will...
-
Commercial Technical Support Specialist
3 weeks ago
Oxford, Oxfordshire, United Kingdom On Target Recruitment Ltd Full timeInternal Technical Support OpportunityThis is a fantastic chance to join a leading company in the roofing industry as an Internal Technical Support. Our client has a strong reputation for excellence and a proven track record in the market sector, providing high-quality roofing solutions and liquid sealants.The RoleAs an Internal Technical Support, you will...
-
Trainer & Customer Support
3 weeks ago
Oxford, United Kingdom Purely Recruitment Solutions Full timeTrainer & Customer SupportOxfordshireFull time – PermanentMonday – FridayA competitive salary based upon experienceWe are currently recruiting for a Trainer & Customer Support to join our client based in Oxfordshire to join their customer support team.You will be responsible for conducting software training sessions to their end-user customers both...
-
Customer Success Manager
1 month ago
Oxford, Oxfordshire, United Kingdom Get Support IT Services Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Success Manager to join our team at Get Support IT Services. As a key member of our team, you will play a pivotal role in fostering strong client relationships and ensuring they achieve their IT objectives.Key ResponsibilitiesProvide prompt and accurate account support to clients,...
-
Customer Success Manager
1 month ago
Oxford, Oxfordshire, United Kingdom Get Support IT Services Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Success Manager to join our team at Get Support IT Services. As a key member of our team, you will play a pivotal role in fostering strong client relationships and ensuring they achieve their IT objectives.Key ResponsibilitiesProvide prompt and accurate account support to clients,...
-
Customer Support Administrator
1 month ago
Oxford, United Kingdom CV-Library Full timeChris Lewis are the largest independent fire and security company in the region, part of the Chris Lewis Group we offer our clients the very best technology solutions available. We work for prestigious clients like the University of Oxford, Royal Palaces and County Councils. We are gold investors in people which means we value staff progression, provide...
-
Technical Customer Service Specialist
5 days ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout the RoleAs a Technical Customer Service Advisor at Tripadvisor, you will play a crucial part in delivering exceptional customer experiences. Your primary responsibility will be to provide top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively. Your Key ResponsibilitiesHandle English and Italian...
-
Trainer & Customer Support
3 weeks ago
Oxford, United Kingdom Purely Recruitment Solutions Full timeTrainer & Customer Support Oxfordshire Full time – Permanent Monday – Friday A competitive salary based upon experience We are currently recruiting for a Trainer & Customer Support to join our client based in Oxfordshire to join their customer support team. You will be responsible for conducting software training sessions to their end-user...
-
Customer Support Administrator
4 weeks ago
Oxford, United Kingdom Chris Lewis Fire & Security and Smart Home Full timeChris Lewis are the largest independent fire and security company in the region, part of the Chris Lewis Group we offer our clients the very best technology solutions available. We work for prestigious clients like the University of Oxford, Royal Palaces and County Councils. We are gold investors in people which means we value staff progression, provide...
-
Technical Customer Service Specialist
1 month ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout BókunBókun is a cutting-edge business management software designed specifically for tour operators, attractions, and experience providers worldwide. Our mission is to empower the travel experience industry by driving more bookings for suppliers, connecting new channels, and enabling 3rd parties to build and connect to our platform while optimizing...