Customer Technical Support Assistant

5 months ago


Oxford, United Kingdom Zzoomm Plc Full time

Zzoomm are looking for talented people to help roll out the Full Fibre network of the future. So come and work for rapidly expanding telecommunications company with nationwide ambitions.

If you are an experienced Customer Care Assistant looking to be part of a fantastic journey within a multifaceted and dynamic high-growth business, then we’d love to hear from you.

**The role of a Customer Tech Support Assistant**

As one of our dedicated and friendly **Customer Tech Support Assistants** you will be the person that represents Zzoomm to our customers, potential customers and other member of the public. You will work as part of our excellent Customer Care Team to help resolve queries, questions and conduct technical troubleshooting. Your role will centre around prioritising customer issues that may come via a variety of channels, taking ownership of such queries and progressing open cases to completion. This will all be done whilst keeping the customer up to date and delivering first rate customer satisfaction.

**You’ll know how to **
- Manage your workload in a busy customer care environment
- Respond to a variety of different enquiries
- Deal with questions surrounding technical troubleshooting
- Assist people in a way that uses language they understand
- Make customers feel valued and listened to
- Communicate across different departments to find answers
- Remain calm when dealing with stressed customers
- Work quickly but accurately when dealing with queries

**Previous experience of working for a broadband provider would be advantageous but is not compulsory.**

**What we offer**
- Up to £28,000 basic salary depending on skills and experience
- 15% discretionary bonus scheme
- Annual Leave - 25 days paid holiday + 1 day off for your birthday + bank holidays
- Pension - you pay 4.5% and Zzoomm pays 4.5% into your pension
- Life assurance 4 x basic salary
- Health cash plan so you can claim money back for essential health
- 24/7 access to an online doctor
- Exclusive offers and discounts from over 1000 popular retailers

Working with Zzoomm, you will learn new skills on the job, diversify your abilities and enjoy building a new future for the UK’s broadband network, one town at a time, and have a great time

Zzoomm have built a support network with the Armed Forces Community, to help those transition into civilian life. We have developed recruitment pathways which cater to those ex-forces personnel and reservists who meet the criteria advertised on our vacancies, to ensure progression within the selection process.



  • Oxford, United Kingdom Zzoomm Plc Full time

    Zzoomm are looking for talented people to help roll out the Full Fibre network of the future, delivering the best broadband in Britain. Come and talk to us about joining a rapidly expanding telecommunications company with nationwide ambitions. If you are a team player, then you will fit right in at Zzoomm as we work together to build a great Full Fibre...


  • Oxford, United Kingdom Utilita Full time

    **Title**: Technical support Assistant **Department**:Canary Care **Location**:Oxford **Salary**:£25,105 Are you a customer focused individual with a passion for providing a first-class service? Do you pride yourself in going the extra mile? If so, we have a fantastic opportunity to join Canary Care where we provide and develop technology to give...


  • Oxford, United Kingdom Zzoomm Plc Full time

    Zzoomm are looking for talented people to help roll out the Full Fibre network of the future. So come and work for rapidly expanding telecommunications company with nationwide ambitions. If you are an experienced Customer Care Assistant looking to be part of a fantastic journey within a multifaceted and dynamic high-growth business, then we’d love to hear...


  • Oxford, Oxfordshire, United Kingdom Rise Technical Recruitment Limited Full time

    Industry Training OpportunitiesRise Technical Recruitment Limited is seeking a Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients across various industries.The successful candidate will have a strong background in electro mechanical engineering...


  • Oxford, United Kingdom Stannah Full time

    We have a newly created opportunity for an experienced lift industry professional to join Stannah as a Technical Support Technician.Stannah have recently been awarded a major national lift and escalator contract. This is a fantastic opportunity for us to grow this area of the business and has created jobs within our company.As a Technical Support...


  • Oxford, Oxfordshire, United Kingdom Tripadvisor Full time

    Job Description:We are seeking a highly skilled Technical Customer Service Advisor to join our team at Tripadvisor. As a key member of our support team, you will be responsible for providing exceptional technical assistance to customers, troubleshooting complex issues, and collaborating with internal teams to resolve incidents.About the Role:Provide timely...


  • Oxford, Oxfordshire, United Kingdom Ricoh Full time

    Ricoh is seeking a highly skilled Field Service Technician to join our team in providing exceptional technical support to customers.Job Summary:This role involves delivering top-notch technical services, including installation, maintenance, and repair of our flagship products. You will work closely with customers to ensure they receive a satisfactory service...


  • Oxford, United Kingdom Agricultural and Farming Jobs Agency Full time

    **Technical Support Engineer** **Location of the Job**:Office-based role in Oxfordshire, with travel required throughout the UK. **Salary and Benefits**: - Paying between £35,000 - £40,000 basic salary depending on experience. - 20 Days Holiday plus Bank holidays (minimum). - Private health care. - Company pension scheme. - Excellent learning and...


  • Oxford, United Kingdom Virgin Media O2 Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Technical Support Specialist. As a key member of our technical support team, you will be responsible for delivering exceptional customer service and resolving technical issues in a timely and efficient manner.About the RoleThe successful candidate will have a...

  • Technical Assistant

    5 months ago


    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    The post holder will be responsible for assisting with technical business support duties within Medical Physics & Clinical Engineering and Radiotherapy Physics. The role will involve implementing operational procedures and will require a high degree of organisational skills and a working knowledge of business management systems, providing support for...


  • Oxford, United Kingdom CV-Library Full time

    Trainer & Customer Support Oxfordshire Full time – Permanent Monday – Friday A competitive salary based upon experience We are currently recruiting for a Trainer & Customer Support to join our client based in Oxfordshire to join their customer support team. You will be responsible for conducting software training sessions to their end-user...


  • Oxford, Oxfordshire, United Kingdom ISBA Enterprises Limited Full time

    This is an exciting opportunity for an experienced IT professional to join our team at ISBA Enterprises Limited as a Technical IT Support Officer. As a Senior IT User Support Officer, you will be responsible for overseeing 1st line IT support staff, ensuring high levels of customer service and communication.The role involves managing various aspects of IT...


  • Oxford, United Kingdom Purely Recruitment Solutions Full time

    Trainer & Customer SupportOxfordshireFull time – PermanentMonday – FridayA competitive salary based upon experienceWe are currently recruiting for a Trainer & Customer Support to join our client based in Oxfordshire to join their customer support team.You will be responsible for conducting software training sessions to their end-user customers both...


  • Oxford, United Kingdom CV-Library Full time

    Chris Lewis are the largest independent fire and security company in the region, part of the Chris Lewis Group we offer our clients the very best technology solutions available. We work for prestigious clients like the University of Oxford, Royal Palaces and County Councils. We are gold investors in people which means we value staff progression, provide...


  • Oxford, Oxfordshire, United Kingdom Verelogic IT Recruitment Full time

    Verelogic IT Recruitment is seeking an experienced Technical IT Support Specialist to support schools in Oxfordshire.This role requires strong technical skills, including maintaining all IT hardware and services across multiple sites.The ideal candidate will have a passion for providing excellent customer service and be able to work independently with...


  • Oxford, Oxfordshire, United Kingdom Tripadvisor Full time

    About the Role: At Tripadvisor, we're on a mission to enable travelers to unleash the full potential of every trip. As a Technical Customer Service Advisor, you'll be a vital part of our team, ensuring that our customers receive top-notch support for their technical issues. Your expertise will help us deliver an exceptional customer experience, making our...


  • Oxford, United Kingdom Chris Lewis Fire & Security and Smart Home Full time

    Chris Lewis are the largest independent fire and security company in the region, part of the Chris Lewis Group we offer our clients the very best technology solutions available. We work for prestigious clients like the University of Oxford, Royal Palaces and County Councils. We are gold investors in people which means we value staff progression, provide...


  • Oxford, Oxfordshire, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Join Our Team as a Field Service EngineerAt beBee Professionals in Oxford, we're seeking a skilled Field Service Engineer to provide top-notch on-site installation, maintenance, and repair services for our clients. As a key member of our team, you'll ensure that our customers' technical equipment is functioning optimally and deliver exceptional customer...


  • Oxford, Oxfordshire, United Kingdom Tripadvisor Full time

    About the RoleWe are seeking a skilled Technical Customer Service Advisor to join our team at Bókun, a leading business management software for the travel industry. As a Technical Customer Service Advisor, you will play a vital role in providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and...


  • Oxford, Oxfordshire, United Kingdom Headington School, Oxford Ltd Full time

    Job Description: We are seeking a skilled and enthusiastic technician to provide technical support to the Music Department and to assist with wider school events as needed.Key Responsibilities: Provide technical and IT support to the Music Department and AV support for wider school events, maintain software and upgrades, including macOS systems, manage the...