Technical Support Assistant

6 months ago


Oxford, United Kingdom Utilita Full time

**Title**: Technical support Assistant
**Department**:Canary Care
**Location**:Oxford
**Salary**:£25,105

Are you a customer focused individual with a passion for providing a first-class service?

Do you pride yourself in going the extra mile?

If so, we have a fantastic opportunity to join Canary Care where we provide and develop technology to give families peace of mind for elderly care.

**What does this role involve?**

In this role you will assist our customers and ensure our products are providing the necessary support for families.

Day to day, you will;
- be a point of contact and providing technical support to our customers;
- organise the shipping and delivery of our products;
- monitor and maintain stock levels;
- test products ahead of shipping and update firmware when required.

**Who are we looking for?**

You will be joining a small team working in our Oxford office; therefore, you will be able to work independently and as part of a team.

Your ‘can do’ attitude will ensure every customer interaction is dealt with efficiently and with care.

Your keen eye for detail and time management skills will enable you to complete tasks accurately and on time.

**Additional benefits available on your first day**
- Bonus Scheme, made up of personal and company elements.
- 25 days annual leave plus bank holidays.
- The opportunity to win tickets to major outdoor events including, gigs and shows around the UK.
- Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- We offer all our staff a paid volunteering day every year. Plus the chance to be involved in various fund-raising opportunities.
- A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
- Death in service, twice your annual salary.
- Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.

**About us**

Canary Care was founded in 2013 where we developed assisted technology to support independent living. We have a passionate philosophy that we should all be supported to stay in our own home for as long as we are able.

Our insightful products alert family members or friends when something is out of the ordinary.

Our parent company Utilitia is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers. They were created to help households use less energy, by giving them better control via digital technology. Which is why they were vote Sustainable Tech Company of the Year 2022 in the Southern Tech 100 companies and our industry-leading smartphone app (USwitch Awards won best app 2018, 2020 and 2022).

Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021.

**Job Types**: Full-time, Permanent

**Salary**: £25,105.00 per year

**Benefits**:

- Company pension
- Life insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person



  • Oxford, Oxfordshire, United Kingdom Rise Technical Recruitment Limited Full time

    Industry Training OpportunitiesRise Technical Recruitment Limited is seeking a Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients across various industries.The successful candidate will have a strong background in electro mechanical engineering...


  • Oxford, United Kingdom Zzoomm Plc Full time

    Zzoomm are looking for talented people to help roll out the Full Fibre network of the future. So come and work for rapidly expanding telecommunications company with nationwide ambitions. If you are an experienced Customer Care Assistant looking to be part of a fantastic journey within a multifaceted and dynamic high-growth business, then we’d love to hear...

  • Technical Assistant

    5 months ago


    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    The post holder will be responsible for assisting with technical business support duties within Medical Physics & Clinical Engineering and Radiotherapy Physics. The role will involve implementing operational procedures and will require a high degree of organisational skills and a working knowledge of business management systems, providing support for...


  • Oxford, United Kingdom Zzoomm Plc Full time

    Zzoomm are looking for talented people to help roll out the Full Fibre network of the future, delivering the best broadband in Britain. Come and talk to us about joining a rapidly expanding telecommunications company with nationwide ambitions. If you are a team player, then you will fit right in at Zzoomm as we work together to build a great Full Fibre...


  • Oxford, Oxfordshire, United Kingdom Headington School, Oxford Ltd Full time

    Job Description: We are seeking a skilled and enthusiastic technician to provide technical support to the Music Department and to assist with wider school events as needed.Key Responsibilities: Provide technical and IT support to the Music Department and AV support for wider school events, maintain software and upgrades, including macOS systems, manage the...


  • Oxford, United Kingdom Stannah Full time

    We have a newly created opportunity for an experienced lift industry professional to join Stannah as a Technical Support Technician.Stannah have recently been awarded a major national lift and escalator contract. This is a fantastic opportunity for us to grow this area of the business and has created jobs within our company.As a Technical Support...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We are seeking to recruit an enthusiastic and flexible person to deliver an efficient technical business support duties within Medical Physics & Clinical Engineering and Radiotherapy Physics. This role involves taking responsibility for the quality management system and providing support for radiation assurance and governance services for the...


  • Oxford, Oxfordshire, United Kingdom ISBA Enterprises Limited Full time

    This is an exciting opportunity for an experienced IT professional to join our team at ISBA Enterprises Limited as a Technical IT Support Officer. As a Senior IT User Support Officer, you will be responsible for overseeing 1st line IT support staff, ensuring high levels of customer service and communication.The role involves managing various aspects of IT...


  • Oxford, United Kingdom Agricultural and Farming Jobs Agency Full time

    **Technical Support Engineer** **Location of the Job**:Office-based role in Oxfordshire, with travel required throughout the UK. **Salary and Benefits**: - Paying between £35,000 - £40,000 basic salary depending on experience. - 20 Days Holiday plus Bank holidays (minimum). - Private health care. - Company pension scheme. - Excellent learning and...


  • Oxford, Oxfordshire, United Kingdom Meridian Business Support Full time

    Project Overview:MERIDIAN BUSINESS SUPPORT IS CURRENTLY LOOKING FOR A HERITAGE SITE REGENERATION PROJECT ASSISTANT TO JOIN THEIR TEAM IN OXFORD!This role will involve providing technical assistance on a challenging yet rewarding heritage site regeneration project. The ideal candidate will be responsible for assisting the project team with day-to-day tasks,...


  • Oxford, Oxfordshire, United Kingdom PSI CRO Full time

    Job Summary:The Technical Support Specialist - PSI CRO role requires a highly skilled individual to provide technical support and expertise to clinical sites for various technologies. The successful candidate will have a strong background in nuclear medicine, molecular imaging, and operation and QC procedures related to overseeing and managing PET imaging...


  • Oxford, Oxfordshire, United Kingdom Ricoh Full time

    Ricoh is seeking a highly skilled Field Service Technician to join our team in providing exceptional technical support to customers.Job Summary:This role involves delivering top-notch technical services, including installation, maintenance, and repair of our flagship products. You will work closely with customers to ensure they receive a satisfactory service...


  • Oxford, United Kingdom Virgin Media O2 Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Technical Support Specialist. As a key member of our technical support team, you will be responsible for delivering exceptional customer service and resolving technical issues in a timely and efficient manner.About the RoleThe successful candidate will have a...


  • Oxford, Oxfordshire, United Kingdom Corriculo Ltd Full time

    Technical Support Role:We are looking for a seasoned Technical Support Specialist to join our team at Corriculo Ltd. The successful candidate will have extensive experience in M365, Virtualisation, and Active Directory, as well as excellent problem-solving skills and a strong passion for delivering top-notch IT solutions. As a Technical Support Specialist,...


  • Oxford, Oxfordshire, United Kingdom Verelogic IT Recruitment Full time

    Verelogic IT Recruitment is seeking an experienced Technical IT Support Specialist to support schools in Oxfordshire.This role requires strong technical skills, including maintaining all IT hardware and services across multiple sites.The ideal candidate will have a passion for providing excellent customer service and be able to work independently with...


  • Oxford, Oxfordshire, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Join Our Team as a Field Service EngineerAt beBee Professionals in Oxford, we're seeking a skilled Field Service Engineer to provide top-notch on-site installation, maintenance, and repair services for our clients. As a key member of our team, you'll ensure that our customers' technical equipment is functioning optimally and deliver exceptional customer...


  • Oxford, Oxfordshire, United Kingdom Rise Technical Recruitment Limited Full time

    Job OverviewRise Technical Recruitment Limited is seeking a skilled Field Service Engineer to join our team. This exciting opportunity will allow you to develop your skills with on-the-job training and work in a niche industry.Salary and BenefitsWe are offering a competitive salary of £28,000-£32,000 (OTE £40,000+) per annum, plus specialist training,...


  • Oxford, Oxfordshire, United Kingdom St Edward's Oxford Full time

    About the RoleWe are seeking a highly skilled Technical IT Support Specialist to join our team at St Edward's Oxford.


  • Oxford, Oxfordshire, United Kingdom Tripadvisor Full time

    About the Job:As a Technical Customer Service Advisor at Tripadvisor, you will play a critical role in delivering exceptional customer experiences. You will be part of a dynamic team that is passionate about supporting customers and driving business growth.About the Company:Tripadvisor is a leading travel site that empowers travelers to unleash the full...


  • Oxford, Oxfordshire, United Kingdom Applause IT Recruitment Ltd Full time

    Role OverviewWe are seeking a skilled 3rd Line Support Engineer to join our team at Applause IT Recruitment Ltd. This is an exciting opportunity for an engineer experienced in Microsoft-based systems, with expertise in Windows Server, IIS, and virtualisation through VMware.The ideal candidate will have experience working with infrastructure management,...