Technical Support Assistant

5 months ago

Oxford, United Kingdom Utilita Full time

**Title**: Technical support Assistant
**Department**:Canary Care
**Location**:Oxford
**Salary**:£25,105

Are you a customer focused individual with a passion for providing a first-class service?

Do you pride yourself in going the extra mile?

If so, we have a fantastic opportunity to join Canary Care where we provide and develop technology to give families peace of mind for elderly care.

**What does this role involve?**

In this role you will assist our customers and ensure our products are providing the necessary support for families.

Day to day, you will;
- be a point of contact and providing technical support to our customers;
- organise the shipping and delivery of our products;
- monitor and maintain stock levels;
- test products ahead of shipping and update firmware when required.

**Who are we looking for?**

You will be joining a small team working in our Oxford office; therefore, you will be able to work independently and as part of a team.

Your ‘can do’ attitude will ensure every customer interaction is dealt with efficiently and with care.

Your keen eye for detail and time management skills will enable you to complete tasks accurately and on time.

**Additional benefits available on your first day**
- Bonus Scheme, made up of personal and company elements.
- 25 days annual leave plus bank holidays.
- The opportunity to win tickets to major outdoor events including, gigs and shows around the UK.
- Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- We offer all our staff a paid volunteering day every year. Plus the chance to be involved in various fund-raising opportunities.
- A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
- Death in service, twice your annual salary.
- Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.

**About us**

Canary Care was founded in 2013 where we developed assisted technology to support independent living. We have a passionate philosophy that we should all be supported to stay in our own home for as long as we are able.

Our insightful products alert family members or friends when something is out of the ordinary.

Our parent company Utilitia is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers. They were created to help households use less energy, by giving them better control via digital technology. Which is why they were vote Sustainable Tech Company of the Year 2022 in the Southern Tech 100 companies and our industry-leading smartphone app (USwitch Awards won best app 2018, 2020 and 2022).

Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021.

**Job Types**: Full-time, Permanent

**Salary**: £25,105.00 per year

**Benefits**:

- Company pension
- Life insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

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