Sales Co-ordinator
2 weeks ago
**Ref**:183
**Role**:Sales Co-ordinator
**Salary**:£20,000 - £24,000 DOE
**Location**:Sheffield
**Hours**: Monday-Friday 9am-5pm (some working from home possible)
**The role**:
- Supporting our Product Advisors, be responsible for regular customer contact from lead to Product Advisor appointment - to delivery
- Following up on quotes written by the sales team, inputting the results and any follow up into our CRM (Customer Relationship Management) system
- Contacting people who are awaiting orders to discuss delivery arrangements and set up of equipment
- Qualify leads from our website or exhibitions; make the first contact, understand customer requirements and know when to pass to a Product Advisor for follow up
- Have input on any new processes to enhance Product Advisors’ efficiencies
- Contact customers who place high value orders to provide next-level customer service and understand their delivery requirements
- Gain a functional understanding of the product and service range and be passionate about selling its benefits to our customers
- Liaising between Product Advisors, Customer Support team, prescribing therapists, Community Equipment Stores and service users’ families to deliver exceptional customer service
- Help the Business Development function to grow product sales in new markets; for example volume sales, online sales platforms etc
- Make the first point of contact to potential new customers outside our traditional customer base
**Skills and experience**:
- You will be of graduate calibre or have equivalent workplace experience
- Experience in a similar role, working within a sales team or supporting the sales process would be advantageous but not essential as full training will be given
- An organised and efficient worker
- Experience of using a CRM system, or a willingness to learn
- Confident and friendly telephone manner
- Good questioning skills to understand what our customers are looking for, and the ability to deliver solutions to these needs
- Positive attitude and a passion for your work
- Excellent communicator & problem solver
Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.
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