Sales Support Administrator

3 weeks ago


Sheffield, United Kingdom ITI Group Full time

We're looking for someone to assist the Sales Support Supervisor with providing a wide range of high quality administrative services to support the ITI Sales team. Within this role you will be expected to carry out the day-to-day administrative activities.

**The role will involve**:

- Co-ordinating the company’s timely and professional response to varying sales related invitations, to include but not be limited to Pre-Qualifications, Request for Information, Invitation to Tender, Request for Quotes etc.
- Organising and liaising with the necessary internal resources to provide timely and high quality content in response to proposal enquiries.
- Developing and maintaining a library of related responses for re-use across bids based on best practice.
- Supporting the wider sales team, when required, with additional information during pre-tender and post-tender phases.
- Reviewing content provided by the bid team to ensure consistency and quality of responses.
- Formatting sales documentation to the required company standard.
- Ensuring all tender documentation is archived for future reference and dispute management.
- Assisting the Sales Support Supervisor with producing monthly reports for the Senior Management Team.
- Entering daily updates into the CRM System (Zoho).
- Reviewing purchase orders for commercial accuracy then processing and acknowledging.
- Maintaining and updating company subscriptions and portals (eg. Achilles, Ariba, SEQual).
- Daily monitoring of the sales inboxes, including distributing and responding as required.
- Maintaining an archive of support contracts and agreed T&Cs.
- Tracking support renewals, ensuring any are flagged to the Proposals Manager 3 months prior to expiry date.
- Assisting with the creation and maintenance of company CVs.
- Organising and maintaining structure of the sales servers.
- Ensuring all proposals comply with the Company’s quality standards and that these standards are embedded in tenders and proposals, additionally ensuring complete confidentiality of all tender documentation during the progress of the tender.
- Ensuring that internal sales processes are maintained throughout the bidding process.
- Where required and under the direction of line management, working with and supporting other departments within ITI (Marketing, Finance etc)
- Where necessary, coordinating and maintaining sales related corporate hospitality commitments.

**You will have**:

- Excellent verbal and written communication skills
- Good attention to detail
- Good IT skills including the use of Microsoft Office Products
- Excellent organisational skills
- Ability to work independently to tight deadlines
- Good administrative skills
- Good numerical skills

**In line with our company values, we are looking for someone who**:

- Has a responsive, 'can do' attitude. Someone who is flexible, co-operative and has an enthusiastic attitude to work (Commitment).
- Can work collaboratively and inclusively and isn’t afraid to admit their mistakes (Collaboration).
- Will challenge the norm to make a difference. Someone who is proactive with a continuous improvement desire & is an enthusiastic learner (Innovation).
- Always acts responsibly and with integrity (Integrity).
- Always strives to continuously exceed customer expectations (Excellence).
- Demands the highest levels of safety and security for all (Safety & Security).



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