Customer Support Administrator

2 months ago

Sheffield, United Kingdom Adecco Full time

**Role**: Customer Support Administrator

**Location**: Sheffield

**Salary**: £20,000 - £24,000 dependent on experience

**Hours**: Monday to Friday 9:00am - 5:00pm (After initial training, there is potential for flexible working with some working from home available)

Specialising in bespoke, innovative and specialist products for the healthcare sector, our client is experiencing an exciting period of further growth and are therefore looking to recruit an experienced and enthusiastic Customer Support Administrator tojoin their team.

The ability to listen and understand unique customer needs to identify and communicate appropriate solutions is key to this role. As a Customer Support Administrator, you need the aptitude to learn and absorb detailed product information across the company'sextensive range of technical products and will have previous experience in a similar role.

**Customer Support Administrator Key Duties and Responsibilities**:

- Handling a case load of customer enquiries and after-sales support, identifying sales opportunities as appropriate
- Understanding customer requirements and providing quotations
- Adhering to individual and team Service Level Agreements for call answering, call handling, response times and quality of service measures
- Liaising with internal departments and other key stakeholders to ensure the best possible information is provided to customers
- Developing and communicating strong product knowledge
- Listening to and interpreting customer needs appropriately to achieve the best possible results every time

**Person Specification**:

- Excellent verbal and written communication skills
- Dedicated to developing strong knowledge of company products and service standards and you will take a great deal of pride in meeting and exceeding customers' expectations
- You have a positive 'can do' attitude, a pleasant and professional telephone manner and a strong work ethic.
- Educated to A-Level / Degree level (or equivalent) would be preferred

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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